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Arvostelut: Omni Royal Orleans Hotel

4 out of 5
Omni Royal Orleans Hotel
621 Saint Louis St, New Orleans, LA

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 967 kautta 1497 arvostelua" "
Arvosana 8 - Hyvä. 290 kautta 1497 arvostelua" "
Arvosana 6 - OK. 119 kautta 1497 arvostelua" "
Arvosana 4 - Huono. 70 kautta 1497 arvostelua" "
Arvosana 2 - Hirveä. 51 kautta 1497 arvostelua" "

9,0/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Lilliana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The French Quarter’s finest and one of the oldest. Super convenient with a dignified beauty. The most elegant hotel in NOLA.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Barbara J.

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Comfortable beds! Great nights sleep!
Yöpyi 4 yötä toukokuussa 2024

6/10 OK

Elizabeth

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Unclean, outdated, lamps didn't work. Very kind workers. I would not stay at this location again.
Yöpyi 2 yötä toukokuussa 2024
Carlos Jenkins vastasi 24.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Corissa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We really enjoyed staying at this hotel. It was so convenient and close to pretty much everything in the French Quarter, the canal and bourbon street. We especially like the concierge, every single person we encountered that would open the doors, get our luggage for us, Etc they were really nice very welcoming and very communicative and approachable which is always great for the business as those are the faces of your business (the first people that we see). The hotel itself was very cute we love the room we thought it was very nice. There were just a few cleanliness things that could be improved on with the room, in the bathroom in particular it wasn't as clean as it could have been but everything else was great. We also loved the upstairs pool on top of the roof and the observation deck. Both were really cool. Would be nice though if there were more pool chairs, as at one point we went up and there were really no pool chairs to sit, so we had to sit by the bar until a space opened up....so maybe just including a few more of those big chairs, or having a time limit to the pool chair use so that people don't have to wait. But other than that we loved this hotel and we would definitely come back!
Yöpyi 6 yötä toukokuussa 2024
Carlos Jenkins vastasi 22.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Tiffany

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great area to be able to explore the French quarters. Clean hotel and great staff!
Yöpyi 2 yötä maaliskuussa 2024
Carlos Jenkins vastasi 22.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Hyvä

Suzanne, Murrieta

Liikematkailija, Matkusti kumppanin kanssa
I like that it was in the French Quarter. The food was good. Banquet hall was nice and staff was Great! I didn't like the streets being blocked off that it was difficult for my ride to pick me up. I almost missed my flight. I did not like that my bathroom was not stocked adequately. I had to call about getting more toilet paper and towels. Did not have new shampoos & conditioner restocked when room was cleaned.
Yöpyi 1 yön toukokuussa 2024
Carlos Jenkins vastasi 22.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Aicesha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Carlos Jenkins vastasi 22.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Ahmad Rashad

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very good service thank you
Yöpyi 2 yötä toukokuussa 2024
Carlos Jenkins vastasi 19.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Sandra

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff and the hotel are outstanding.
Yöpyi 5 yötä toukokuussa 2024
Carlos Jenkins vastasi 19.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Hyvä

john

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We ate at The Rib Room restaurant for prime rib dinner and my steamed broccoli was served with the rubber band around it still. It was dark and I didn't notice it until I was chewing on it. It wasn't our server's fault, but I will not ever eat there again after this happened. We usually stay at this Omni at least once a year, so it is a shame.
Yöpyi 3 yötä toukokuussa 2024
Carlos Jenkins vastasi 17.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Bruce, Wyandotte

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotels are beautiful and well-maintained. The streets and sidewalks are Dirty and you can very easily trip if you’re not paying attention. Part of the ambience of New Orleans. The location in ambience of the hotel were exceptional and would definitely stay there again.
Yöpyi 4 yötä toukokuussa 2024
Carlos Jenkins vastasi 17.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

april

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was clean, front desk staff was nice and friendly
Yöpyi 2 yötä toukokuussa 2024
Carlos Jenkins vastasi 17.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 OK

steve

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Staff was excellent. We were not told the pool would be closed during our stay when booking. We booked through Expedia that said we would receive $130.00 in tour credits upon arrival. That turned out not to be true. The hotel is located in a location that is walkable to many main attractions.
Yöpyi 5 yötä maaliskuussa 2024
Carlos Jenkins vastasi 11.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Danielle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great neighborhood. Staff was amazing.
Yöpyi 4 yötä toukokuussa 2024
Carlos Jenkins vastasi 11.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Jennifer

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location to restaurants, nightlife, and sight seeing.
Yöpyi 3 yötä maaliskuussa 2024
Carlos Jenkins vastasi 10.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Paula

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We have stsyed her twice and absolutly love wverytjing about the Omni Hotel, beautiful pool area. Wonderful food and the staff is amazing
Yöpyi 1 yön huhtikuussa 2024
Carlos Jenkins vastasi 10.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

kelly

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Perfection
Yöpyi 1 yön toukokuussa 2024
Carlos Jenkins vastasi 4.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Molly

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved the hotel, it was in the perfect location but was too expensive.
Yöpyi 2 yötä huhtikuussa 2024
Carlos Jenkins vastasi 4.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Hannah

Yöpyi 3 yötä huhtikuussa 2024
Carlos Jenkins vastasi 22.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Rusty

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Enjoyed our stay. Staff was great as was hotel.
Yöpyi 2 yötä huhtikuussa 2024
Carlos Jenkins vastasi 4.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Todd

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Safety and quiet
Yöpyi 3 yötä huhtikuussa 2024
Carlos Jenkins vastasi 4.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

regis

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay, great people especially at bell boys and at the bar. At front desk not everyone was cheerful
Yöpyi 4 yötä maaliskuussa 2024
Carlos Jenkins vastasi 4.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Kristin

Yöpyi 1 yön huhtikuussa 2024
Carlos Jenkins vastasi 19.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Julie J.

Yöpyi 5 yötä huhtikuussa 2024
Carlos Jenkins vastasi 19.5.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Barry, New Orleans

Yöpyi 2 yötä huhtikuussa 2024
Carlos Jenkins vastasi 28.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Carla

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice people, nice older property, hotel food pretty good.
Yöpyi 2 yötä huhtikuussa 2024
Carlos Jenkins vastasi 26.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Yvette

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä huhtikuussa 2024
Carlos Jenkins vastasi 25.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Deanna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great hotel and staff
Yöpyi 3 yötä huhtikuussa 2024
Carlos Jenkins vastasi 22.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Hyvä

Karen

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Liked location, pool, comfortable bed, all staff,balcony, and restaurant. Disliked bathroom, needs update, shower not hot enough and stinging stream. Very loud through the night, trash pickup every 0300! No complimentary coffee! $500 a night, curtain to balcony and bed shirt stained, please -can do better than this.
Yöpyi 5 yötä huhtikuussa 2024
Carlos Jenkins vastasi 21.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful hotel and lovely people! We had a blast!
Yöpyi 2 yötä huhtikuussa 2024
Carlos Jenkins vastasi 21.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Hyvä

Ivan

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Great location in the heart of NOLA French Quarter, a historic old-style hotel. Does not deserve four stars. Caulking in the bathroom was worn and black with mold. The bar and hotel selection was way too limited. The staircase rug in the once elegant entrance was frayed and worn.
Yöpyi 3 yötä huhtikuussa 2024
Carlos Jenkins vastasi 21.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Katherine Maurer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to everything in the French Quarter. Beautiful, well maintained building although our room was small.
Yöpyi 4 yötä huhtikuussa 2024
Carlos Jenkins vastasi 20.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 OK

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property itself was great and in a great location and the staff also was wonderful , the reason for the 3 star review was that for the price I paid for the room ($400 a night) I expected a bit more, the room was just average, and it didn’t even had a mini fridge, I had to request one from the front desk. The bathroom was small and had hot water issues and the tub was very slippery and you didn’t even get free WIFI, really $9.95 a day for WIFI is ridiculous. I’ve stayed at numerous hotels in the French Quarter and there was many others that cost less with equal if not better rooms.
Yöpyi 3 yötä huhtikuussa 2024
Carlos Jenkins vastasi 20.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Deanna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Let’s us check In early with no issue.
Yöpyi 1 yön huhtikuussa 2024
Carlos Jenkins vastasi 20.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Brian, Prescott

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Carlos Jenkins vastasi 20.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Lorie, San Jose

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was super friendly! Just an overall amazing place to stay!
Yöpyi 4 yötä huhtikuussa 2024
Carlos Jenkins vastasi 17.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Carl

Hyvää: Majoituspaikan kunto ja tilat
Friendly and accommodating staff.
Yöpyi 4 yötä huhtikuussa 2024
Carlos Jenkins vastasi 16.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

4/10 Huono

Declan Patrick

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Way overdue a remodel beds uncomfortable Bedrooms are tiny
Yöpyi 5 yötä huhtikuussa 2024
Carlos Jenkins vastasi 20.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

8/10 Hyvä

George

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
This place is old and tired. Long overdue for a refurbishment.
Yöpyi 3 yötä huhtikuussa 2024
Carlos Jenkins vastasi 13.4.2024
hank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Michele

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful stay, beautiful property. Very good location to everything. Staff are very pleasant and friendly
Yöpyi 5 yötä maaliskuussa 2024
Carlos Jenkins vastasi 13.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 OK

Diane

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The staff was very nice but the property overall is tired and in dire need of renovation and upgrades. The menu in the restaurant is limited and the food is average at best. We had a room with a balcony which had peeling paint and mismatched furniture. The bathroom was minuscule; very poor lighting and the make up mirror was mounted over the toilet, so low on the wall it was useless. There was no bath mat or anything to prevent slipping in the bathtub! On the plus side, the location in the French Quarter was great, close to everything and the bed/pillows super comfortable! This property is not up to the caliber of other Omni Hotels I have stayed at but if you can deal with some of the drawbacks, the location and nice staff might make it worth consideration.
Yöpyi 4 yötä huhtikuussa 2024
Carlos Jenkins vastasi 13.4.2024
hank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Karen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel in a great location! We had a courtyard room one night but there was a problem with the tub draining. Within 15 minutes someone was there to try to fix, it didn't work, and we were upgraded to a balcony room. Both were great rooms and very cute, but the balcony room was amazing! Great staff and service.
Yöpyi 2 yötä huhtikuussa 2024
Carlos Jenkins vastasi 11.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Hyvä

Heidi J

Yöpyi 3 yötä huhtikuussa 2024
Carlos Jenkins vastasi 11.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Hyvä

David

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Carlos Jenkins vastasi 10.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 OK

Scott Van der Linden

Hyvää: Henkilökunta ja palvelu
very very loud on the steeet all night long cannot recommend this if you want a quiet night sleep
Yöpyi 1 yön huhtikuussa 2024
Carlos Jenkins vastasi 9.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Loistava

Rita

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great centralized location. A few minutes to Jackson Square and some of the most popular locations in NOLA. We stayed here with our children and they had a great time at the rooftop pool. They are working on the bar on the rooftop so this would have been great if it had been open. Staff was so friendly and nice! Would highly recommend the balcony room as we loved looking out at the street (quiet street) and listening to the music from around the other busier streets.
Yöpyi 4 yötä huhtikuussa 2024
Carlos Jenkins vastasi 13.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Loistava

Sherry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location within French Quarters. Easy for those site seeing by walking.
Yöpyi 3 yötä maaliskuussa 2024
Carlos Jenkins vastasi 6.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

4/10 Huono

Michael M

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Omni had a data breach 5 days before our arrival and did not disclose in advance the breach would substantially impact our stay. Omni could not make keys for our room. We had to find a staff member to let us in our room every time we needed to get into our room We also could not access the pool area without a key and had to find a staff member on the first floor to get onto the rooftop pool. The property advertises a pool bar and restaurant but it was never open any of the 4 days we were there. The hair dryer in our room was broken. Housekeeping took all our dirty towels and left no clean towels one day. Omni front desk staff gave very vague responses about why we could not get a key to our room. Initially we were told their computer was doing a date change update and we would get one in the morning. The next front desk staff said the hotel could only make a few keys and the number they could make was maxed out. We were never provided an explanation about the key issue beyond that only a few keys could be made and our room was not a room they could make a key for. I am more than sympathetic to the data breach but we should have been told in advance and we should have been provided transparent information about the interference the breach would cause with our stay.
Yöpyi 4 yötä huhtikuussa 2024
Carlos Jenkins vastasi 5.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

8/10 Hyvä

Martha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was our fourth stay at Omni Royal. We love the pool. The staff were incredibly kind even tho they were weathering an IT outage, that turned out to be a system hack!
Yöpyi 7 yötä maaliskuussa 2024
Carlos Jenkins vastasi 5.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 OK

John

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
Carlos Jenkins vastasi 6.4.2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans