Thank you for your feedback

Thank you for your feedback

I'm sorry to hear about your disappointment regarding the pool not being open as expected. I completely understand how frustrating that must have been, especially when you were looking forward to enjoying it. Your feedback is valuable, and I will ensure to address this issue promptly to prevent similar occurrences in the future. Please accept my sincere apologies for any inconvenience this may have caused, and if there's anything else I can assist you with to make your experience more enjoyable, please don't hesitate to let me know.

We sincerely appreciate your positive feedback and kind review. Thank you for taking the time to share your experience with us.

Absolutely! The proposed location for the Lincoln Center is indeed an outstanding choice. Its central position within the city ensures accessibility for a diverse audience, while its proximity to other cultural institutions creates a vibrant cultural hub. With such a strategic location, the Lincoln Center will undoubtedly thrive, attracting patrons and fostering artistic exchange. This spot holds immense potential for the center to make a lasting impact on the community and beyond.

I'm truly sorry to hear about your disappointing experience with our front desk service and the unexpected closure of our pool. Providing excellent service and amenities is our priority, and it's disheartening to hear that we fell short during your stay.Rest assured, I'll address your concerns with our front desk team to ensure that we provide prompt and courteous service to all our guests. Additionally, I apologize for any inconvenience caused by the closure of our pool. We understand how important it is to have access to all amenities during your stay.Your feedback is invaluable to us, and we'll use it to improve our services and communication for future guests. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. If there's anything else we can do to make amends or enhance your future stays, please don't hesitate to reach out. Thank you for bringing these matters to our attention.

We're thrilled to hear that our location at Lincoln Center was perfect for your needs during your stay! It's always wonderful when our guests find our location convenient and ideal for their plans. If there's anything specific you loved about our location or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our convenient location and that our staff made your stay wonderful. Your comments about the coffee station and readily available ice are duly noted, and we'll certainly take them into consideration as we strive to enhance our guests' experiences. We want to ensure that every aspect of your stay is as convenient and comfortable as possible.Regarding the absence of a bar, we're sorry for any inconvenience this may have caused. While we don't have a bar on-site, we're always happy to recommend nearby establishments where you can enjoy a refreshing drink.We appreciate your understanding regarding the noise from the AC unit and assure you that we'll address this to ensure a quieter environment for your next visit.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our property and found it convenient. Providing exceptional service and convenience to our guests is our utmost priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon for another wonderful experience!

I'm truly sorry to hear that your recent experience fell short of your expectations. Your feedback is incredibly valuable to us as we continuously strive to enhance our guests' experiences. While we've made some changes to our bar setup, we understand the importance of providing a relaxing atmosphere for all our guests. I'll be sure to pass along your comments about the ambiance to our team for consideration. Regarding your room experience, I apologize for any discomfort caused by the noise and ambiance. Your comfort is our top priority, and we'll take immediate steps to address the issues you encountered with the air conditioning unit and room lighting. Thank you for bringing these matters to our attention, and please know that we're committed to making your next stay with us exceptional in every way possible. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We look forward to welcoming you back soon.

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be a great home base for your NYC adventures. It's true that our decor has a bit of history, but we're glad it didn't detract from your overall enjoyment. And we couldn't agree more about the importance of a comfortable bed after a day of exploring the city! We hope to have the pleasure of welcoming you back again soon for another fantastic stay. Safe travels!

Thank you Michele for your review. I'm truly sorry to hear about your disappointing experience at the Empire Hotel over Mother's Day weekend.While it's positive to hear that you found some enjoyment in the rooftop bar and appreciated the hotel's proximity to cultural attractions, it's clear that the overall experience fell far short of expectations. Your feedback serves as valuable insight for the hotel management to address these issues and strive for improvement in their service and facilities.Thank you for sharing your experience, and I hope your future stays are more pleasant and hassle-free.

Thank you for taking the time to share your feedback with us. We sincerely apologize for any discomfort you experienced due to the lack of air conditioning on particularly hot days and the issues with the shade. Please rest assured that we take your comments seriously and are actively working to address these concerns to ensure a more enjoyable experience for all our guests. Your input helps us in our continuous efforts to improve, and we appreciate your support. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. If you have any further suggestions or questions, please don't hesitate to reach out to us directly.

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Thank you for your review.

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. I am pleased to know we were able to accommodate you and redefine your experience.

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Thank you for sharing your feedback. We look forward to welcoming you here at The Empire Hotel NYC!

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Thank you Sunta for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations

Thank you Susan for your 5 star review. We value you as our repeat guest and look forward to welcoming you back at The Empire Hotel!

We appreciate having you as our guest. Your feedback is gratefully received, as it helps us strive for improvement. We love that you enjoyed our facility! We look forward to accommodating you at the Empire Hotel on you next visit to NYC.

Thank you Cherrie for your 5 star review! We love having as a valued guest !

Hello Michael, thank you for your review! We are happy you enjoyed our property and we are so delighted to have you as our valued guest.

Thank you Robert for your review! We have shared your kind words with our team. Please visit us again soon!

We appreciate having you as our guest. Your feedback is gratefully received, as it helps us strive for improvement. We love that you enjoyed our facility! We look forward to accommodating you at the Empire Hotel on you next visit to NYC.

Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben.Wir entschuldigen uns für etwaige Unzulänglichkeiten, mit denen Sie möglicherweise konfrontiert waren. Wir haben dies untersucht und können Ihnen versichern, dass dies untersucht und behoben wurde.Bitte besuchen Sie uns bald wieder. Wir freuen uns darauf, Sie hier im Empire Hotel NYC begrüßen zu dürfen!

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

Thank you Sandra so much for taking the time to answer our guest survey! We will pass on your kind words to our team.We are delighted to have you as a valued guest!

Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectation

Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectation

Hello Carmen, it's great to hear you appreciated the proactive service of our team members. We understand how important a comfortable room and restful sleep are during travels and are glad to know your room met these expectations.Our strategic location presents a wonderful opportunity for guests to explore the city conveniently, and we're delighted you took full advantage of it. We appreciate your constructive feedback regarding the room and look forward to accommodating your preference during your next stay. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We're eagerly waiting for your return!

Thank you Sandra for your 5 star review! We love having you as a valued guest.