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Arvostelut: New York Hilton Midtown

4 out of 5
New York Hilton Midtown
1335 Avenue Of The Americas, New York, NY

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 845 kautta 1833 arvostelua" "
Arvosana 8 - Hyvä. 486 kautta 1833 arvostelua" "
Arvosana 6 - OK. 234 kautta 1833 arvostelua" "
Arvosana 4 - Huono. 142 kautta 1833 arvostelua" "
Arvosana 2 - Hirveä. 126 kautta 1833 arvostelua" "

8,6/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Jussi

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Safetybox didn’t work. No minibar. No sauna. Very expensive compared to overall moderate outfit of the hotel.
Yöpyi 3 yötä kesäkuussa 2022

6/10 OK

Yrjö

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Fine gym Wifi quite slow
Yöpyi 4 yötä maaliskuussa 2022

10/10 Loistava

Maureen, Braintree

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Centrally located. Perfect!
Yöpyi 1 yön helmikuussa 2024

6/10 OK

Horace

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Very well located. Needs major renovation
Yöpyi 3 yötä toukokuussa 2024

6/10 OK

Rima

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
too expensive , I paid 600 per night for a what ended up being a 3 start hotel that does not even have water and coffee in the room.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

jose

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ballroom espaces are huge,didn’t like the fact that the free wifi was different in my bedroom and another in the lobby section ,you should have one uniformisés accès in the whole hotel👍
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 28.5.2024
Dear Jose,We always appreciate hearing from our guests, and we're glad our large ballrooms impressed you. Thank you for your feedback about the WiFi. Due to the range of WiFi signals, we're not able to have one access throughout the entire property. We're sorry for any inconvenience this caused, and we hope to see you again soon at New York Hilton Midtown!Sincerely,New York Hilton Midtown Team

8/10 Hyvä

Ricardo

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Nicely located but already aging property
Yöpyi 7 yötä toukokuussa 2024
Vicky vastasi 28.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Good news is we are slated for renovation next December. Thank you for your choosing the New York Hilton Midtown!!!

2/10 Hirveä

Nhi

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Long line waiting for checking. And over booked. We bought a room online, double bed corner and when we got there they gave us a one bed room, we came back and they gave our room that we bought to someone else .
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 28.5.2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

6/10 OK

Ron

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 28.5.2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

6/10 OK

Rosario

Matkusti perheen kanssa
Huonoa: Siisteys
Our room was absolutely disgusting, hairs in our bathroom, room structure was falling off, they even left a razor from previous guests in the shower! Only gave us 2 towels for 3 guests. Electric outlets didn’t work. All of that for :450 dollars the night. Never staying here again
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 28.5.2024
Dear Rosario,We sincerely apologize for the unacceptable conditions you encountered during your stay. The cleanliness and maintenance issues you described are far below our standards. Your feedback will be immediately addressed with our housekeeping and maintenance teams. We regret the inconvenience and disappointment you experienced and appreciate you bringing this to our attention.Sincerely,New York Hilton Midtown Team

10/10 Loistava

Bettina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was beyond exceptional!! The staff especially Noel was awesome. Our room was perfect. Location was great. I don’t have one single complaint. Highly recommend and definitely will stay again.
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 27.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Todo bien
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 26.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Loistava

Michelle

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing Service and Convenient to many local restaurants, theater’s and transportation!
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 26.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Hyvä

Paloma

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved this hotel, we could walk to Central Park and other areas, fast service, clean, and quiet. The room is big especially if you’re staying with children and family. The only thing they charge you $300 for a deposit when you check in I wasn’t aware of this when I booked!
Yöpyi 4 yötä toukokuussa 2024
Vicky vastasi 26.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Hyvä

Pablo

Matkusti perheen kanssa, Liikematkailija
Hyvää: Palvelut/mukavuudet
Ok
Yöpyi 4 yötä toukokuussa 2024
Vicky vastasi 25.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Hyvä

Julie

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms would benefit from having a mirror located next to a light and an electric socket. The only motor with a socket was in the bathroom which was a problem with 3 women all trying to shower, dry hair and apply makeup at the same time!
Yöpyi 5 yötä toukokuussa 2024
General Manager vastasi 23.5.2024
Dear Julie,Thank you for choosing New York Hilton Midtown and sharing your five-star review! We are thrilled that our dedication to cleanliness and friendly service enhanced your stay. It is also wonderful to hear that you enjoyed your time in the heart of Manhattan. Our team looks forward to welcoming you back soon for another memorable visit to the city in the future.Sincerely,New York Hilton Midtown Team

8/10 Hyvä

ursula

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Always able to get a taxi. Lots of places to walk and get food and shop. Easy access to subways
Yöpyi 3 yötä toukokuussa 2024
Vicky vastasi 22.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Loistava

Jianbo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Recommend to everyone
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 21.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Loistava

Julie, oakton

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had an excellent stay. Everything was clean, the room was comfortable, the staff was friendly, the location was excellent. The value (by New York standards) was outstanding. We appreciated the room service and carry-out options.
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 22.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Hyvä

Kar-Lai, Penn Valley

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Line too long for checking in and out. Need more staff when the line is long. No seating area at the lobby either. It’s tough on elderly waiting in line for 30’ to check in. WiFi doesn’t work in the room. It doesn’t need room key to get onto the elevator, a feature that most hotels have, and left me a bit unsafe.The room is spacious and clean. Staff not particularly friendly or helpful
Yöpyi 3 yötä toukokuussa 2024
Vicky vastasi 20.5.2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 Loistava

Arturo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location!
Yöpyi 4 yötä huhtikuussa 2024
Vicky vastasi 20.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 Huono

Albert

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
The property is very nice but our room’s key pad malfunctioned and we could not enter our room. To gain entry we had to call security, which would take a minimum of 30 minutes. The door was never fixed so each time our family left the room we had to call security for entry; and after long multiple outings in NYC the last thing you want is to wait to enter your room. And the only accommodation offered were breakfast tickets. Very poor experience.
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 20.5.2024
Dear Albert, We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. Our locks were recently installed and we are working through some of these intermitent challenges. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

8/10 Hyvä

Perry

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Convenient and efficient, large comfortable rooms.
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 20.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Loistava

Rodrigo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
ok
Yöpyi 8 yötä toukokuussa 2024
Vicky vastasi 20.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 OK

Adrienne

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 7 yötä toukokuussa 2024
Vicky vastasi 17.5.2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 Loistava

Mary Ann

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location. Needs to update hair dryers!
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 17.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Loistava

Amy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 16.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 Huono

Theresa

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
In 2011 my family stayed at this property. The rooms were lovely, the staff was amazing and the location was perfect walkable and convenient. A couple years back there were renovations going on here. Never did I expect the mediocre experience we had and then it got worse. Our “Presidential Suite” was lack luster and had several faulty items. Mirrors, lights, iron..etc… But most baffling was the room fit to accommodate 6 guest only had 2 blankets. When we ordered 3 additional pillows and blankets 1 pillow was brought to our room and told sorry we don’t have anymore pillows or blankets. And not to mention the custom decorations that i stressed on ordering and making sure they would arrive on time. They arrived on time But the hotel Held them hostage for over 6 hours… stating that’s the way their system works. Once package was received we secured it in our room and headed out for the day. Upon return I discovered the package had been removed with out consent. The package yet to be found. There goes the big room surprise for my Godsons special 15th Birthday.
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 17.5.2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We have shared your feedback with our teams as we work hard to better serve our guests. I understand you are working with our team to rectify proper service recovery and the related information on the package. We will ensure to make it right. Thank you for your patience in this matter and thank you for choosing the New York Hilton Midtown.

10/10 Loistava

Ario

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location.
Yöpyi 5 yötä toukokuussa 2024
Vicky vastasi 13.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Hyvä

Janice Lynette

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel is in a good location. Walking distance to a lot. As a Hilton member, I was expecting a little more relative to the upkeep of the room. Furniture needs updating and the bathroom is WAY…… too small. I had an executive suite and while we worked it out - I was just expecting more from this name brand.
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 13.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams as we find opportunities to better serve our guests based on advice from loyal clients like you. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Loistava

Karen

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good option in Mistown
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 13.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 OK

Dwight

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Front desk staff unprofessional and rude especially Alexandra! I was told my room was not available and that they were fully booked. Accused me of booking same day which was not true. Do not know if poor treatment was because of using Expedia and not Hilton app. Not enough towels, no bath soap entire stay. Brownish red stains, bbq sauce or blood? on wall.
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 13.5.2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

8/10 Hyvä

Linda, Richmond

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Vicky vastasi 13.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 OK

Lenise

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Althought the bathroom appeared clean there was an odor that was present in the bathroom from arrival to departure. I think the tools used to clean the room may have been the cause for the odor. It was not pleasant but since we were only there three days and there was a teachers convention we tolerated it.
Yöpyi 3 yötä toukokuussa 2024
Vicky vastasi 10.5.2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 Loistava

Marisol

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024
Vicky vastasi 10.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 Huono

Katharine

Liikematkailija
Rude restaurant staff, automatic tip put on card for dinner and the charge per day. Loud noise late at night
Yöpyi 3 yötä huhtikuussa 2024
Vicky vastasi 8.5.2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

2/10 Hirveä

Lacey

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
BED BUGS. We found BED BUGS (which were identified and confirmed by a hotel security staff member) in our hotel room at the Hilton Midtown. Please please please reconsider booking with this hotel. What a nightmare!!! I have tried getting in contact with the manager of the hotel on several occasions regarding our horrific stay, but no response from him (William Z.). Please DO NOT stay here, you will regret it.
General Manager vastasi 8.5.2024
Dear Lacey,Thank you for your review. We regret to learn of your experience and hope you accept our apologies for any disappointment regarding how your concerns were handled. What you have shared does not reflect our high standards, and we'll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.Sincerely,New York Hilton Midtown Team

10/10 Loistava

Kristina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 8.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Loistava

luis

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Esta muy bien ubicada, tienes todo cerca, 5ta Avenida, Central Park, Radio City, Times Square, estaciones al metro y transporte muy cerca. El buffet de desayuno es excelente y muy variado, los restaurantes y cafetería también están muy bien. En general tuve una gran estancia en este hotel, volvería a llegar sin duda cuando vaya a NY
Yöpyi 6 yötä huhtikuussa 2024
Vicky vastasi 6.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 OK

Mary

Did not clean our room and provide no was cloth in the room
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 6.5.2024
Dear Hafsa, We deeply apologize for the inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

6/10 OK

Ayr Haru

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I think that I’m not used to the rudeness of people of New York.
Yöpyi 3 yötä huhtikuussa 2024
Vicky vastasi 6.5.2024
Dear Ayr Haru, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

6/10 OK

Dunia

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The hotel itself was good and the room was comfortable and clean. However, checking in was an absolute NIGHTMARE! After an endless line and a 40-minute wait, we were finally able to check in. In fact, the long lines to check in died down after 11 p.m. Also, the reception staff could have been a lot nicer. One of our keys wasn't working, but neither the concierge nor the front desk could issue my husband a replacement key because the reservation was not under his name. They told him to wait outside the room for a security person who would help him get inside the room. Well, that security person never arrived, and he had to wait for me to return to the hotel 40 minutes later so that he could use my key to enter the room. I don't understand how one can pay a ridiculous amount of money to stay at a hotel like this and receive no guest service whatsoever. So, if you find a comparable hotel in the area, check the reviews to see if the guest service is better and stay there instead. The summary: good hotel; horrific guest service.
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 6.5.2024
Dear Dunia, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. Unfortunately, there are security measures we must abide by for the safety of our guests. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

4/10 Huono

hafsa

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
.
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 6.5.2024
Dear Hafsa, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

4/10 Huono

Masaki

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
チェックイン/アウトは長蛇の列ながら流れは早い。エレベータもほぼ待たずに来る。 ただし、部屋の設備は期待ハズレ、コーヒーもケトルもバスローブも無い。 最悪なのはベッドメイク、掃除はしてあったが、タオルが置いてない。シャワー浴びてから帰国しようと思っていたが気づくのが遅く諦めた。 深夜便だったので、タオルは要求せず19:00にチェックアウトしてJFKに向かった。 多分二度と選ばない。
Yöpyi 2 yötä toukokuussa 2024
Vicky vastasi 6.5.2024
Dear Masaki, We deeply apologize for this inconveniences you experienced as we clearly did not meet your expectations. I have shared your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies as we try to Make it Right.

10/10 Loistava

Angelina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Vicky vastasi 6.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

2/10 Hirveä

JOSE

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Los cuartos pésimos mala limpieza maltratados
Yöpyi 4 yötä huhtikuussa 2024

8/10 Hyvä

Larry

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is an excellent place to stay close to everything
Yöpyi 4 yötä huhtikuussa 2024
Vicky vastasi 4.5.2024
Dear Larry, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Hyvä

neil

Yöpyi 2 yötä huhtikuussa 2024
Vicky vastasi 23.5.2024
Dear Neil, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Hyvä

Yang

Matkusti perheen kanssa
good location, bit old facility
Yöpyi 3 yötä tammikuussa 2024
Vicky vastasi 2.5.2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Hyvä

Patricia, Waterboro

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and neat hotel. Extremely busy and crowded place. Some room decor could be updated and it would be nice to have complimentary water bottles at least on the first day. Their inhouse restaurant closes ant 10 pm so it would be nice to have late bites anvailable until 11 pm. Enjoyed the location.
Yöpyi 3 yötä huhtikuussa 2024
Vicky vastasi 2.5.2024
We are delighted to hear we met your expectations, Patricia! We will certainly share your feedback with our teams. We are planning a renovation starting December next year (5-year plan) with a totally fresh new look. We hope to see you again in the future. Thank you for your choosing the New York Hilton Midtown!!!