Dear Jason, It was a pleasure reading your review of the Sheraton New York Times Square Hotel. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. Thank you for mentioning how much you loved our quick and easy elevator system! We are grateful for the recommendation and wish you all the best with your travels.Sincerely,Sheraton New York Times Square Management Team

Dear Mariana, Thank you for your honest evaluation. We are deeply sorry for the issues you had with the in-room safe and that our staff was not as responsive as they should have been in working to address your concern. It is also disappointing to know about the unpleasant encounter you had with the maintenance team member and the frustration this caused you. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We are grateful for your patience and hope to have a second chance to restore your confidence in us.Sincerely,Sheraton New York Times Square Management Team

Dear Yu-Chieh, Thank you for choosing to stay with us and sharing your review. We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Sheraton New York Times Square Management Team

Dear Hamidreza-Ghadiri, Thank you for evaluating your stay. Please accept our apologies for the level of service you experienced during your stay. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. Additionally, we also sorry for not meeting your expectations with the room service. We are grateful for your comments, as we are always open to feedback that can enhance our guest experience. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Sheraton New York Times Square Management Team

Dear Ms. Sue, Thank you for choosing the Sheraton New York Times Square Hotel and for the kind review. We love that our guests can seamlessly access an array of landmark attractions and one-of-a-kind activities from our excellent location. World-class dining, unparalleled shopping, and museums are right at our doorstep! Thank you again, and we hope to see you again on your next visit to the Big Apple!Sincerely,Sheraton New York Times Square Management Team

Dear Cary, Thank you for evaluating your stay. We are sorry for not meeting your expectations and the issues you experienced during your stay. Without feedback we cannot improve our guest experience, so we thank you for sharing. We also regret your disappointment with the working hours of the Starbuck, and we will share this appropriately to enhance our guest experience. Thank you again for allowing us to be of service. We hope to have another opportunity to accommodate you on your next visit to the area. Sincerely,Sheraton New York Times Square Management Team

Dear Joanne, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton New York Times Square Hotel, and we look forward to welcoming you back soon.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. Hernandez, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Sincerely,Sheraton New York Times Square Management Team

Dear Beth, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Sheraton New York Times Square Management Team

Dear M. Jesús, Thank you for sharing the nice rating about your experience at Sheraton New York Times Square Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Yuchen, Thank you for choosing to stay with us. We genuinely regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will consider giving us another opportunity to welcome you again.Sincerely,Sheraton New York Times Square Management Team

Dear Paul, Thank you for choosing Sheraton New York Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Sheraton New York Times Square Management Team

Dear Martha, Thank you for choosing to stay with us and taking the time to share your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Sincerely,Sheraton New York Times Square Management Team

Dear Mandy, Thank you for your stay and for taking the time to post your review. We sincerely apologize for any oversights made when servicing your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Sincerely,Sheraton New York Times Square Management Team

Dear Jonathan, Thank you for choosing our hotel and for taking the time to leave comments. We apologize for the service issues you encountered with some of our associates and regret that our buffet did not meet your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. On the positive side, we appreciate you mentioning our friendly food and beverage associates. It was a pleasure having you stay with us, and we hope you will choose us again so we can show you the flawless visit you deserve.Sincerely,Sheraton New York Times Square Management Team

Dear Ricardo, Thank you for choosing Sheraton New York Times Square for your recent travels. Commitment to service and guest satisfaction is our primary focus, and we are delighted that you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. Thank you for taking the time to provide your feedback, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Yijun, Thank you for choosing to stay with us and sharing your review. We are glad to know you had a pleasant stay overall and that our convenient location, along with dedicated associates, enhanced your time with us. That said, we regret not meeting all of your expectations with the room size and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again for a more gratifying stay.Sincerely,Sheraton New York Times Square Management Team

Dear Ann, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We will share your comments appropriately as we strive to improve our guest's experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. Levya, Thank you for your review of our hotel. We are sorry you experienced difficulties during your stay with us and, more importantly, that you felt our associates were not responsive to your needs. We take great pride in delivering an outstanding experience to all who visit, and we apologize that this was not the case for you. We appreciate your valuable feedback and hope you will give us a second chance to make a better impression.Sincerely,Sheraton New York Times Square Management Team

Dear Mica, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Herlinda, Thank you for choosing to stay with us at the Sheraton New York Times Square Hotel and sharing your review. We are glad that you overall had a pleasant time with us and we hope you enjoyed most aspects of your visit. That said, we are sorry for the oversights made when servicing your guestroom, and we can understand the frustration this caused. We will address this with our housekeeping team to ensure this is not repeated, and we appreciate you bringing this to our attention. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We look forward to welcoming you back for a flawless experience.Sincerely,Sheraton New York Times Square Management Team

Dear Tarik, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Sheraton New York Times Square Management Team

Dear Ahmed, Thank you for the kind rating. We are glad you enjoyed your time with us. It was a pleasure hosting you at the Sheraton New York Times Square Hotel, and we hope to see you again soon. Sincerely,Sheraton New York Times Square Management Team

Dear Megan, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. We understand the importance of the details that make up a great stay and are happy knowing our speedy elevators enhanced your visit with us. We hope to see you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Kathleen, Thank you for choosing our hotel and for taking the time to leave comments. We are disappointed that we did not meet all of your expectations. Thank you again for sharing your concerns about not being able to make good use of the offered benefits with our destination fee. We will share your feedback with our team as we are committed to providing the best experience for our guests. Furthermore, please also accept our apologies for the cleanliness issues you encountered with your room. This will be addressed, and we would love another opportunity to make sure your next stay is perfect. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Sheraton New York Times Square Management Team

Dear Justine, On behalf of our team at Sheraton New York Times Square Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to New York.Sincerely,Sheraton New York Times Square Management Team

Dear Eve, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions, we love combining premier service and amenities with New York's magnetic energy. We understand the importance of the details that make up a great stay and are happy knowing our spotless property enhanced your visit with us. We look forward to seeing you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Michelle, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Sheraton New York Times Square Management Team

Dear Franklin, Thank you for choosing Sheraton New York Times Square for your recent travels. We are delighted that you enjoyed your stay as our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. We appreciate your feedback, and we look forward to hosting you again soon!Sincerely,Sheraton New York Times Square Management Team

Dear Richard, Thank you for choosing us. We are happy our hotel exceeded your expectations in most areas, but we are disappointed to know you had maintenance issues with your accommodations. Our goal is to always provide a comfortable experience; therefore, we apologize for the inconvenience you had during your visit. We are grateful for your patience, and we hope to see you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Ms. Cecilia, Thank you for choosing to stay with us and sharing your review. We are glad that you had a pleasant time with us overall and that our convenient location was perfect for your travel plans. That said, we regret not meeting your expectations with overall look and feel of our property. We will share your comments appropriately for our future modernization plans, and we are grateful for your valuable feedback. We hope you will revisit us for a more gratifying experience.Sincerely,Sheraton New York Times Square Management Team

Dear Eric, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Sincerely,Sheraton New York Times Square Management Team

Dear Jialu, Sheraton New York Times Square Hotel stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. It has been shared with our team for evaluation. Thank you. Sincerely,Sheraton New York Times Square Management Team

Dear Sinka, Thank you for the wonderful rating for the Sheraton New York Times Square Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Wahab, Thank you for choosing to stay with us and sharing your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Safe travels.Sincerely,Sheraton New York Times Square Management Team

Dear Santina, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Sincerely,Sheraton New York Times Square Management Team