Independent – Newbury, Englanti

”Lovely staff great atmosphere, rooms are aesthetically pleasing ”

”Reception staff were excellent - a particular thank you to Beth whose customer service was outstanding!”

”I booked a room, which turned out to be very cold. I booked this premium hotel to be comfortable, and I wasn't. I called about this in the evening and they came to fix it. I also called in the morning, but no one came. I might be old-fashioned, but back in the day there would be immediate compensation for a satisfactory resolution, i.e. free breakfast. Something like this would have made up for the issue, but nothing was offered. Feels like "thank you for your £200+, we dont care how it was...

”Fantastic overnight stay, staff were incredibly friendly and helpful. Spotlessly clean hotel, great location. Excellent pool and spa facilities ”

”Room was great, team was pleasant food was great and reasonable.”

”Good no issues, breakfast was worth it ”

”This was a great hotel for a stay in central Oxford. I prefer to walk when possible and this was perfect for seeing everything I wanted. The main colleges, the library, and restaurants were all easily walkable. The room was small as expected (single room), but well appointed with everything I needed. The bathroom and shower were extremely nice! Loved my stay here.”

”All good”