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Arvostelut: Hotel Indigo Newcastle, an IHG Hotel

4 out of 5
Hotel Indigo Newcastle, an IHG Hotel
2/8 Fenkle Street, Newcastle-upon-Tyne, England

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 578 kautta 948 arvostelua" "
Arvosana 8 - Hyvä. 239 kautta 948 arvostelua" "
Arvosana 6 - OK. 87 kautta 948 arvostelua" "
Arvosana 4 - Huono. 27 kautta 948 arvostelua" "
Arvosana 2 - Hirveä. 17 kautta 948 arvostelua" "

9,2/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2018

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location quiet room very helpful staff and good breakfast
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Bob

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Would have preferred buffet breakfast and more dining options. Tea but no coffee provided in the room Room temperature adjustment very good and adequate sockets and usb outlets along with mini fridge.
Yöpyi 1 yön toukokuussa 2024
Reservations vastasi 23.5.2024
Hi Bob,Thank you for taking the time to leave us a review after your recent stay with us.Great to see you enjoyed your time with us!Hopefully we'll see you again soon.Kindest regards,Freya

10/10 Loistava

Angela

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I think the carpet on the 3rd floor landing had literally just been laid,as was still carpet fluff on it.Smelt lovely.Room was immaculate,lots of little nice touches xx
Yöpyi 1 yön toukokuussa 2024
Hotel Indigo Newcastle vastasi 6.5.2024
Thank you for taking the time to leave us a review. We're so glad you enjoyed your stay and liked the new rooms!

10/10 Loistava

roger

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great room Great location
Yöpyi 2 yötä maaliskuussa 2024
Hotel Indigo Newcastle vastasi 1.4.2024
Dear Roger,Thank you for taking the time to leave us a 10 out of 10 rating!

10/10 Loistava

Alexandra

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very clean and spacious, with lovely welcoming staff. Great location.
Yöpyi 1 yön maaliskuussa 2024
Hotel Indigo Newcastle vastasi 1.4.2024
Dear Alexandra,Thank you for taking the time to leave us a 5 out of 5 rating!

8/10 Hyvä

Paula

Yöpyi 1 yön maaliskuussa 2024
Reservations vastasi 15.4.2024
Hi Paula,Thank you for taking the time to rate your recent stay with us.Fantastic to see that you had a great time at the hotel. Hopefully we'll see you again soon.Kindest regards,Freya

10/10 Loistava

Amanda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Reception team were great, very friendly. Breakfast excellent. Would be great if there was bottled water in the bedrooms
Yöpyi 1 yön maaliskuussa 2024
Hotel Indigo Newcastle vastasi 25.3.2024
Dear Amanda, Thank you for taking the time to leave us feedback and your kind words for the staff. We're so glad to that you enjoyed the breakfast. The next time you join us, you'll be able to find complimentary bottled water in the mini fridge. We hope to see you again soon. Kind regards, Bernie Reservations

4/10 Huono

Mark

Yöpyi 1 yön helmikuussa 2024
Hotel Indigo Newcastle vastasi 5.3.2024
Hi Mark, Thank you for taking the time to rate your stay. We hope to see you again once our refurbishment is complete to give us a chance to improve your experience with us. Kindest regards, Bernie Reservations

6/10 OK

craig

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Its been better
Given the limited breakfast facilties they made a really good job of it. However having the cleaners enter our room twice whilst there was annoying. Dealt with locally by the management swiftly tho
Yöpyi 1 yön helmikuussa 2024
Hotel Indigo Newcastle vastasi 5.3.2024
Hi Craig, Thank you for taking the time to leave us feedback. We're glad that you enjoyed the breakfast & that management were able to assist with your issue. We hope to see again once the refurbishments are complete. Kindest regards, Bernie Reservations

10/10 Loistava

leo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
staff were super chill.. really loved that one guy
Yöpyi 1 yön helmikuussa 2024
Hotel Indigo Newcastle vastasi 5.3.2024
Hi Leo, Thank you for taking the time to leave us feedback. We hope to see you again soon. Kindest regards, Bernie Reservations

10/10 Loistava

Fiona

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Hotel Indigo Newcastle vastasi 5.3.2024
Hi Fiona, Thank you for taking the time to rate your stay. We hope to see you again soon. Kindest regards, Bernie Reservations

10/10 Loistava

Kevin

Yöpyi 1 yön helmikuussa 2024
Hotel Indigo Newcastle vastasi 25.3.2024
Dear Kevin, Thank you for taking the time to leave us a review. We're glad to see that you enjoyed your stay. Kind regards, Bernie Reservations

10/10 Loistava

Lindsay

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Comfortable and private
Yöpyi 1 yön helmikuussa 2024
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Lindsay,Thank you for taking the time to leave us feedback. We're glad you enjoyed your stay with us and hope to welcome you back into the neighbourhood again soon.Kindest regards,Bernie Reservations

4/10 Huono

Andy

Matkusti kumppanin kanssa
After paying received 6 emails stating there was no bar, kitchen, restaurant, and breakfast would be served in the foyer and eaten elsewhere. Room 334. Ancient bed divan even older mattress, dirty floor with hair, fluff and cotton buds. Loo seat wrong size and shape. We complained after two almost sleepless nights a received a twin bed room. Better bed better sleep. Parking was £14 per 24 hours.
Yöpyi 3 yötä helmikuussa 2024
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Andy,Thank you for taking the time to leave us feedback. We're so sorry for your subpar experience you have had with us. We hope you will give us a chance to impress you once the refurbishments are complete. Kindest regards,Bernie Reservation

10/10 Loistava

Karen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
One night stay with my daughter
I cannot fault the hotel . You wouldn’t have know there were renovations going on apart from the breakfast but it was fabulous . Huge choice of cold and hot food and drinks with little bags to take up to your room and there were comfy seats in the room anyway so we sat and watched TV at the same time . Comfy bed and v friendly staff
Yöpyi 1 yön helmikuussa 2024
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Karen,Thank you for taking the time to leave us feedback. We're so glad you enjoyed your stay with us and hope to welcome you back to the neighbourhood again soon. Kindest regards,Bernie Reservations

6/10 OK

Nicola

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Staff are lovely. Hotel is being refurbished limiting the food offer. Room a little bit scruffy. Some noise from corridors & street.
Yöpyi 1 yön helmikuussa 2024
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Nicola,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. We hope to see you again once our refurbishment is complete to give a better experience.Kindest regards,Bernie Reservations

2/10 Hirveä

Tracey

Yöpyi 1 yön tammikuussa 2024
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Tracey,Thank you for taking the time to rate your stay. We hope to see you again once our refurbishment is complete to give us a chance to improve your experience with us.Kindest regards,Bernie Reservations

6/10 OK

Julia

Hyvää: Siisteys ja henkilökunta ja palvelu
Unfortunately was put into a disabled room which felt very barn like and space. The bed was very hard but with a dip in the middle, so fairly uncomfortable. The hotel was dated ( but under improvement). The staff were very pleasant.
Yöpyi 1 yön tammikuussa 2024
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Julia,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. The room type you booked (Premium Room, 1 King Bed, Accessible) has been design with wheelchairs in mind, hence the extra space. If you choose to return to us, I recommend booking a "Standard Room, 1 King Bed" or "Premium Room, 1 King Bed (Unstocked MiniFridge)". We hope to see you again once our refurbishment is complete to give a better room experience.Kindest regards,Bernie Reservations

6/10 OK

Barrie

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön tammikuussa 2024
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Barrie,Thank you for taking the time to rate your stay. We hope to see you again once our refurbishment is complete to give us a chance to improve your experience with us.Kindest regards,Bernie Reservations

6/10 OK

Andrea

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Disappointed
Good location, staff excellent. Room terrible bed was 2 singles pushed together, shower hanging off , very tired room
Yöpyi 1 yön joulukuussa 2023
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Andrea,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. I'm sorry to see that your room experience was poor. We hope to see you again once our refurbishment is complete to give a better room experience.Kindest regards,Bernie Reservations

10/10 Loistava

Jack

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Hotel Indigo Newcastle vastasi 4.3.2024
Hi Jack,Thank you for taking the time to rate your stay. We hope to see you again soon.Kindest regards,Bernie Reservations

10/10 Loistava

Mark

Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Helen

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fabulous stay again
Early check in at 2pm, taxi booked by reception to our venue for 3pm, nothing was too much trouble x our 3rd stay here and won't be our last.
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Lee

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Party in the Toon
This hotel is a perfect location for exploring Newcastle. Car park is a little small but there are many alternatives. Breakfast seamed expensive, so we popped to pub nearby. The Hotel itself was clean and perfect for the one night stay.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Julian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Christopher

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location, clean room. Fairly small bar but to be expected in City Centre.
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Graeme

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
xmas shopping break
Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

Scott

Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Spencer

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
It’s alright. No as good as the other indigo hotels, not sure I’ll be returning
Yöpyi 2 yötä marraskuussa 2023
Reservations vastasi 24.11.2023
Hi Spencer,Thank you for taking the time to leave a review.I'm glad you mostly enjoyed your time at the hotel, despite feeling that other Hotel Indigo's have given you a better experience in the past.We are frequently making improvements to the hotel and the guest experience, so I do hope you stay with us again in the future.Kindest regards,Freya

10/10 Loistava

Danusha

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The Colleagues Shine!
This is my favourite hotel to stay at in Newcastle when I travel for business. I've been here multiple times over the past year and I have always found the rooms to be of a high standard, the food fantastic and the colleagues 1st class across all aspects of the hotel's operation. A highlight for me is always breakfast service - I cannot fault them. The team always remember me and make me feel so welcome every time I stay, such an important aspect of hospitality that they truely nail every time! I would recommend this hotel to anyone who is looking for a place to stay in the city (car park on site is an added bonus!).
Yöpyi 1 yön marraskuussa 2023
Reservations vastasi 23.11.2023
Hi Danusha,Thank you so much for taking the time to leave this lovely review.Your kind words have been passed along to the team. Hopefully we will see you again soon!Kindest regards,Freya

10/10 Loistava

Terri

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Reservations vastasi 23.11.2023
Hi Terri,Thank you for the 10/10 review. Great to see you had a fantastic stay. Come again soon!Kindest regards,Freya

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Reservations vastasi 23.11.2023
Hi Anonymous,Thank you for the 10/10 review! Fantastic to see you had a great stay. Hopefully we see you again soon.Kindest regards,Freya

10/10 Loistava

Brett

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Reservations vastasi 23.11.2023
Hi Brett,Thank you for taking the time to rate us 5/5! Great to see you enjoyed your stay. Hopefully we'll see you again soon.Kindest regards,Freya

6/10 OK

Gary

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Good location - OK hotel
OK but bed not very comfortable and bathroom looking very tired
Yöpyi 1 yön marraskuussa 2023
Reservations vastasi 23.11.2023
Hi Gary,Thank you for taking the time to leave some feedback regarding your recent stay with us.I'm sorry to see that you found the bed uncomfortable during your stay, but I'm glad that your overall experience was okay.Hopefully we will see you again some other time.Kindest regards,Freya

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
Reservations vastasi 23.11.2023
Hi Anonymous,Great to see you had a 10/10 experience during your stay at the hotel! Hopefully we will see you again soon.Kindest regards,Freya

4/10 Huono

Feng

Liikematkailija
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Reservations vastasi 23.11.2023
Hi Feng,Thank you for taking the time to leave a score for your recent stay with us.I'm sorry to see that your stay was not a 10/10. I hope you managed to speak to a team member at the time to receive assistance.Kindest regards,Freya

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wow
Great room and a large balcony space complete with furnishing! Complimentary snack and drink in the fridge + the check out at Noon! Amazing experience
Yöpyi 1 yön marraskuussa 2023
Reservations vastasi 8.11.2023
Hi Anonymous,Thank you so much for leaving a great review! Lovely to see that you enjoyed your stay. I hope you got some good weather while you were here so you could enjoy some time on the balcony!Hopefully we can welcome you back again soon.Kindest regards,Freya

6/10 OK

Richard

Yöpyi 1 yön marraskuussa 2023
Reservations vastasi 8.11.2023
Hi Richard,Thank you for taking the time to rate your recent stay with us. I hope you enjoyed your stay, and that you come back to visit soon.Kindest regards,Freya

8/10 Hyvä

Kwong Yiu Daniel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
OK
Yöpyi 3 yötä syyskuussa 2023
Reservations vastasi 8.11.2023
Hi Kwong Yiu Daniel,Thank you for taking the time to rate your recent stay with us.Great to see you had an enjoyable experience.Come again soon!Kindest regards,Freya

8/10 Hyvä

Kody

Yöpyi 1 yön lokakuussa 2023
Reservations vastasi 1.11.2023
Hi Kody,Thank you so much for taking the time to rate your recent stay with us.Hopefully we will see you again soon.Kindest regards,Freya

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Reservations vastasi 25.10.2023
Hi David,Thank you for taking the time to rate your recent stay with us.We hope to see you again soon.Kindest regards,Freya

10/10 Loistava

Jessica

Yöpyi 1 yön lokakuussa 2023
Reservations vastasi 25.10.2023
Hi Jessica,Thank you for taking the time to rate your recent stay with us. Fantastic to see you had a 10/10 experience!We hope to see you again soon.Kindest regards,Freya

10/10 Loistava

Tracey

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay
Enjoyed our stay. As soon as we got there, we was pleasantly upgraded. Receptionist was very helpful and polite. Room: kingsize balcony room, very clean comfy bed and pillows very quiet. Location: perfect proxomity to places with walking distance
Yöpyi 1 yön lokakuussa 2023
Reservations vastasi 25.10.2023
Hi Tracey,Thank you so much for taking the time to leave a great review!I'm glad you enjoyed your experience at the hotel.Kindest regards,Freya

8/10 Hyvä

Kevin

Yöpyi 1 yön lokakuussa 2023
Reservations vastasi 25.10.2023
Hi Kevin,Thank you for taking the time to rate your recent stay with us.We hope to see you again soon.Kindest regards,Freya

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overnight trip
Overnight trip to attend a concert. Location was very good. Staff were lovely and friendly. Parking was convenient but bays were tight. Standard room was comfortable and a good size. Breakfast was good but being served half a mushroom etc seemed a little mean. The hotel was very clean, although husband found biscuit crumbs under the phone though which he found amusing. Overall would recommend.
Yöpyi 1 yön lokakuussa 2023
Reservations vastasi 20.10.2023
Hi Anonymous,Thank you for taking the time to leave a great review regarding your recent stay.I'm so glad you had an enjoyable time at our hotel and in Newcastle.Hopefully we will see you again soon.Kindest regards,Freya

10/10 Loistava

Arnette

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful and comfortable room. Nice soap and shampoo. Excellent food. Bathroom exhaust fan didn't work so there was condensation on everything after a shower.
Yöpyi 2 yötä syyskuussa 2023
Reservations vastasi 19.10.2023
Hi Arnette,Thank you for taking the time to leave us a great score and kind comments regarding your recent stay.Great to see you enjoyed your stay and some excellent food, despite your bathroom extractor fan causing some condensation. I hope this issue was resolved for you at the time, or that it did not effect your experience in a negative way.Hopefully we can welcome you back to the hotel soon.Kindest regards,Freya

6/10 OK

Valerie

Yöpyi 5 yötä syyskuussa 2023
Reservations vastasi 19.10.2023
Hi Valerie,Thank you for taking the time to rate your recent stay with us.Hopefully we will see you again soon.Kindest regards,Freya

8/10 Hyvä

Sophie

Yöpyi 1 yön lokakuussa 2023
Reservations vastasi 12.10.2023
Hi Sophie,Thank you for taking the time to rate your recent stay with us. Great to see you enjoyed your time at the hotel. Hopefully we'll see you again soon.Kindest regards,Freya

10/10 Loistava

stephen

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
concert in city hall
loved our stay staff fabulous great breakfast and central for newcastle.
Yöpyi 1 yön lokakuussa 2023
Reservations vastasi 12.10.2023
Hi Stephen,Thank you for taking the time to rate your stay a score of 10! Great to see you enjoyed your time in Newcastle. Hopefully we will see you again soon!Kindest regards,Freya