Dear Ake,Thank you for taking the time to share your review.We are delighted to hear that you were pleased with the level of service provided by our staff and the cleanliness of our rooms. Maintaining a high standard of cleanliness is a priority for us, and we're glad it met your expectations.However, we regret to hear that the bed did not provide the comfort you expected. Our mattresses were selected in 2018 with a focus on providing a quality sleep experience, and we are sorry if this was not the case for your stay. We appreciate your comments as they are essential in helping us improve our guests' experiences.We hope to welcome you back to ibis Budget Luxembourg Airport in the future for a more comfortable stay.Warm regards,LA SMILE TEAM

Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprach. Wir streben stets danach, unseren Gästen ein sauberes und komfortables Umfeld zu bieten, und es ist bedauerlich, dass Sie dies anders empfunden haben. Unser Team ist rund um die Uhr bemüht, einen zufriedenstellenden Service zu gewährleisten, und wir bedauern, dass wir in diesem Fall nicht Ihren Standards gerecht werden konnten. Bezüglich der Zimmerausstattung möchten wir betonen, dass unser ibis Budget Design auf Effizienz und Funktionalität ausgerichtet ist, um unseren Gästen ein optimales Preis-Leistungs-Verhältnis zu bieten.Wir hoffen, Sie geben uns in Zukunft erneut die Gelegenheit, Ihre Erwartungen zu übertreffen.Mit freundlichen GrüßenLA SMILE TEAM

Chère Josiane,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement notre emplacement.Nous espérons vous revoir bientôt.LA SMILE TEAM

Dear Lorenzo,Thank you for taking the time to review your stay with us.We're glad to hear the proximity to the airport met your needs. Our team strives to ensure cleanliness, and we're pleased to note that you found the room to your satisfaction. We regret that some aspects of the hotel did not meet your expectations. While our room amenities are designed for convenience and efficiency, we understand preferences vary. We take pride in our hotel's condition and the services provided, and we continuously work to maintain our facilities to ensure guest comfort.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,LA SMILE TEAM

Cher hôte,Merci d'avoir pris le temps de partager votre avis avec nous.Nous sommes heureux que votre séjour ait été satisfaisant et que vous ayez apprécié la proximité avec l'aéroport.Au plaisir de vous revoir parmi nous,LA SMILE TEAM

Caro Leandro,agradecemos a sua consideração.Foi um prazer receber a sua presença e é com satisfação que ficamos a saber que teve uma agradável experiência na nossa companhia, designadamente graças à nossa conveniente localização, que proporciona um fácil acesso ao centro da cidade.Esperamos recebê-lo novamente em breve. Atenciosamente,LA SMILE TEAM

Beste Nathalie,Hartelijk dank voor uw positieve beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Een volgende keer staan we graag weer voor u klaar.Hartelijke groet,LA SMILE TEAM

Dear Hervé,Thank you for taking the time to review your stay.We're glad you took advantage of our convenient shuttle service to easily access Luxembourg city center, and we hope the complimentary parking was beneficial for your travels. We regret to hear that the room layout, particularly the open bathroom concept, did not meet your expectations. Our hotel aims to provide functional and budget-friendly accommodations, and we apologize if this design aspect caused any discomfort. We also understand that our continental breakfast may not have met your preferences and we appreciate this feedback. We strive to deliver a satisfactory service and will continue to focus on enhancing our guests' experiences.We hope you will consider staying with us again in the future. Best regards,LA SMILE TEAM

Dear Paul.We thank you for taking the time to provide us with your feedback.We're glad to hear that our proximity to the airport and the helpfulness of our shuttle driver were convenient for your travels. We appreciate your positive remarks on these services.We understand that you found the room and bathroom to be smaller than expected and we apologize if this detracted from your comfort.Our hotel design aims to be efficient and practical, with double-glazed windows for sound insulation, and we strive to maintain tranquillity throughout our guest floors. Nevertheless, we regret to hear about the noise disturbances you encountered. While we do not provide earplugs, we're always ready to assist guests in finding the quietest rooms available, typically on higher floors or facing the back of the hotel.Regarding room cleanliness and hotel condition, we hold ourselves to high standards and are concerned to hear that your experience did not fully reflect this. We're committed to ensuring our guest rooms are well-maintained and comfortable.We look forward to seeing you again in the future.Wishing you a Happy New Year!LA SMILE TEAM

Sehr geehrte Suzana,danke für Ihr Feedback zu unserem Hotel.Es freut uns zu hören, dass Sie die Sauberkeit unserer Zimmer geschätzt haben und wir Ihre Erwartungen an ein Budgethotel erfüllen konnten. Wir sind stolz darauf, unseren Gästen ein sauberes und angenehmes Umfeld zu bieten. Wir bedauern, dass Sie die Lautstärke als etwas störend empfunden haben. Unsere Zimmer sind schallisoliert, und wir empfehlen zukünftigen Gästen, bei der Buchung ein Zimmer in den oberen Etagen oder auf der Rückseite des Hotels anzufordern, da diese tendenziell ruhiger sind.Hoffentlich hatten Sie noch eine schöne Heimreise und besuchen uns auch in der Zukunft wieder.Herzliche Grüße und einen guten Rutsch ins neue Jahr!LA SMILE TEAM

Cher Antonio,Merci d’avoir rédigé cet avis.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir et nous vous souhaitons de belles fêtes !LA SMILE TEAM

Estimado(a) hóspede,agradecemos a preferência e avaliação.É com toda a felicidade que lemos que desfrutou de uma agradável experiência connosco e que correspondemos às suas expectativas. Estamos sempre a trabalhar para melhorar a experiência de quem nos visita e a sua opinião ajuda-nos a alcançar isso mesmo.Fazemos votos de que regresse em breve.Votos de um feliz Natal,LA SMILE TEAM

Gentile Daniele,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia trovato le nostre stanze accoglienti e che il collegamento con il centro città sia stato di suo gradimento, considerando la nostra posizione strategica a soli 800 metri dall'aeroporto e la disponibilità di un comodo servizio navetta gratuito. Apprezziamo, inoltre, che abbia ritenuto il prezzo del soggiorno interessante e la nostra colazione valida, nonostante non inclusa nel prezzo della camera.Ci dispiace però leggere che il bagno le sia sembrato piccolo e senza ventilazione. Le camere dispongono di bagni privati aperti secondo il layout ibis budget, e ci impegniamo a mantenere standard elevati di comfort e funzionalità per i nostri ospiti.Saremo lieti di poterla accogliere di nuovo presso l'ibis Budget Luxembourg Airport in futuro. Le porgiamo i nostri cordiali saluti.

Dear Ciro,Thank you for reviewing your recent stay.We regret that all your expectations were not met.We would certainly like to learn more about that in a private message.We hope to see you again in the future.Season's greetings,LA SMILE TEAM

Gentile Ospite,Grazie per averci fatto conoscere la sua opinione.Apprezziamo molto che abbia trovato il nostro personale gentile, ci impegniamo costantemente per offrire un servizio accogliente e professionale.Ci dispiace apprendere che la pulizia della stanza non sia stata all'altezza delle sue aspettative. Il team di housekeeping si dedica quotidianamente alla manutenzione e all'igiene degli ambienti per garantire un soggiorno piacevole a tutti i nostri ospiti. Riguardo alle dimensioni del bagno, il design segue lo standard ibis budget che mira a ottimizzare lo spazio garantendo comunque tutte le comodità necessarie.Siamo lieti che abbia apprezzato la disponibilità del nostro servizio di reception attivo 24 ore su 24.Le porgiamo i nostri cordiali saluti.

Dear Silvia,It was a pleasure to receive this great review.We are delighted to hear that you appreciated the cleanliness and modern design of our rooms. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.We also appreciate your positive feedback on our service and room amenities. We strive to provide a pleasant stay for all our guests, and it's great to know that we met your expectations.We hope to have the pleasure of welcoming you back in the future. Warm regards,

Cher Alexandre,Nous sommes ravis que vous ayez apprécié l'accueil chaleureux reçu. Cela nous fait plaisir de savoir que la propreté de la chambre, le confort et le service ont répondu à vos attentes.Nous espérons vous accueillir de nouveau très bientôt.Cordialement,

Dag Elizabeth,Dank u vriendelijk voor uw recensie.We zijn blij om te horen dat uw verblijf over het algemeen prima was en dat u tevreden was met de netheid van de kamer. Wat betreft de keycard, onze excuses voor het ongemak dat u heeft ervaren. We begrijpen dat het vervelend kan zijn om elke dag naar de receptie te moeten gaan voor een nieuwe keycard. We zullen dit probleem intern bespreken en ervoor zorgen dat het in de toekomst wordt opgelost.Een volgende keer staan we graag weer voor u klaar.Hartelijke groet,

Cher Daniel,Merci de partager votre expérience avec nous !Nous sommes ravis de savoir que vous avez apprécié notre emplacement idéal et notre service de navette aéroport. Il est important pour nous de faciliter les déplacements de nos clients et de leur offrir un séjour pratique et agréable.Nous vous remercions également pour vos commentaires positifs concernant la propreté de la chambre et le service offert par notre équipe. Nous nous efforçons de maintenir un haut niveau de qualité et de confort pour nos clients.Ce fut une joie de vous recevoir et nous attendons avec plaisir votre prochaine visite,

Dear Daniela,Thank you for taking the time to share your review.We are delighted to hear that you found our staff to be really nice and that you enjoyed our convenient location near the airport and the city. We appreciate your kind words about our breakfast as well. However, we regret to learn about the smell in your room. We strive to maintain a high level of cleanliness and comfort for our guests, and we apologize for any inconvenience this may have caused. Our housekeeping team has been informed of the issue to ensure it is addressed promptly. We are glad that you were able to enjoy the rest of your stay with us.We hope to welcome you again. Best wishes,

Chère Nathalie,Merci pour cet aimable commentaire.Nous sommes ravis que vous ayez apprécié la propreté de votre chambre et le service impeccable.Votre satisfaction est notre priorité et nous sommes heureux d'avoir répondu à vos attentes.Au plaisir de vous revoir de nouveau très bientôt,

Cher Bernard,Merci pour votre retour.Nous sommes ravis que vous ayez apprécié notre établissement.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau lors de votre prochaine visite à Luxembourg.Cordialement,LA SMILE TEAM

Cher Hôte,Nous vous remercions infiniment pour cet excellent retour.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous revoir.Bien à vous,LA SMILE TEAM

Chère Adeline,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Ce serait un plaisir de vous revoir.Bien à vous,LA SMILE TEAM

Dear Floranie,Thank you for taking the time to share your review.We would have liked to have met your requirements and welcome your suggestions on how we could have improved your experience.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,LA SMILE TEAM