Perhehotellit - North Knoxville, Knoxville

”My room was comfortable and spacious. I appreciate the kitchenette area. The front desk workers were very friendly and helpful. My bathroom sink wasn't draining, so I called the desk, and someone came up within about 5 minutes to fix it. I had a bit of a problem falling asleep because the a/c unit had a continuous clicking sort of sound when it was off the cycle. It was very distracting. I was disappointed in the breakfast selections. Breakfast is advertised as being from 6-9am, but when I went...

”I found a bed bug on my pillow when I arrived. I told the front desk, said I wanted to cancel and get a refund, and found another place to stay. I was yelled at, made out to be liar, and refused my money back by the owner even after I provided proof (a picture and geotag). Expedia finally gave me my money back, but the hotel owner and staff still haven’t taken responsibility for the incident. I’m truly appalled, not even by the bed bug, but by the way I was treated.”