Best Western – Northeast Side, San Antonio

”Killed two roaches and asked for a new room and was told nothing was available. No reimbursement or comp night . Terrible”

”Staff was friendly and helpful”

”Do NOT book!!! Horrible hotel!! We checked in and when walked in the room it smelled musty and humid, the carpet by the AC was wet. When I went down to the front desk and told them about it they came up to check it out and what I was told was “the AC has been running a lot because it’s hot in Texas” duh I live in Texas so I know. We tell the guy that we are not talking about how cold it is, the concern was the carpet was wet it smelled humid and musty, traveling with 3 kids, 2 with asthma...

”Really a nice hotel. Family friendly. Staff is cooperative. 24-hour free coffee. Enjoyed my stay.”

”We called at 2:15 to see if we could check in about early (check in at 3pm). We were told no, that rooms won’t be ready until 3pm. We checked in after 4pm and our room had jot been cleaned. The floors were filthy. We had to call down to have someone come and vacuum the floors, I had to use my cleaning wipes to wipe down surfaces, and the bathroom faucet had a constant stream the entire time, even when off. The pull out sofa bed had mud stains, dirt, and crumbs on it, and the phone was not...

”great service and personal was awesome”

”Prepaid for a King Room and the plumbing did not work properly. I was told that my only choice was a Queen Room where the exhaust fan in the bathroom did not work. I had to pay extra for the King Room and was not offered any type of compensation. The housekeeping staff were very friendly.”