Hi Chiraag, thank you for staying with us recently and for your positive feedback.We hope to see you again soonStay wellKind regardsAndy

Hi Chris, thank you for staying with us recently and for your positive feedback.We hope to see you again soonStay wellKind regardsAndy

Dear Alfonso I am sorry to read your review and to hear you didn't enjoy your stay , can I ask which apartment you booked so I can investigate your comments regarding the dirty carpets. We are a city centre location and unfortunately we cannot control the outside noise. We have received 4 other reviews today which have given us 10/10 and commented on how clean the accommodation was . We appreciate your review and once you confirm which apartment you stayed in we can look at what actions we can take to improve the accommodation.I do think your scoring is rather harsh , as you said maybe for a quiet family trip , a city break is not suitable and something more rural would of been more relaxing for you. RegardsSharon

Thank you for staying with us Kin and your feedback

Thank you for your positive feedback Jayne, glad you enjoyed your stay with us

Dear Gary, thank you for your feedback, which in this case did not meet uo to our normally high standards. Our Sharon spoke with you in regards to your review score and we now understand why you marked us the way you did.We always strive to deliver first class accommodation and we believe our house keeping team continue to provide the best level of service they can.If you're coming back to Notingham, we hope to see you again.Thank you for staying with us.Kind regardsThe LMA Team

Hi Georgina, thank you for staying with us and for your very kind review. We're glad you liked our place and hope to see you again soonKind regardsThe Whole Team

Hi Heather, thank you for staying and for your feedback. We hope to see you again soonKind regardsAndy

Hi Elizabeth, thank you for staying with us and for such a good review.The team work hard and like to think they do a good job. When they recieve a score like yours, they appreciate it very much.Thank you once againStay well, kind regardsThe LMA Team

Thank you for your review and score,we are pleased you liked the apartment and amenities and we hope to see you again soonStay well :-)

Hi Anna, thank you for staying with us and for your scoring. The house keeping team always do their best and are really pleased when guests appreciate what they do.Thank youWe hope to see you againStay well, Andy and the Team

Hi Lee, thank you for staying with us recently, we hope to see you again

Hi Sophie, thank you for your review, we are very pleased that you liked what we do. We still hav rooom for improvement

Hi Jodie, thank you for staying with us and your review. We are very pleased you like what we do and where we are located.We look forward to welcoming you back next year

THank you for taking the time to feedback, apologies for the bed, we will check in to that.We are very pleased you liked the apartment

Thank you for your review, we're glad you like what we do

Thank you for staying with us Catherine and for your feedback and review

Thank you for staying Cheryll, we're glad you liked the location

Thank you for staying Essam, glad you liked the location

Hi Nazia, glad you enjoyed your stay overall and hope to see you again

Thank you Wendy, glad you liked our place :)

Dear guest, thank you for taking the time to leave a review. We are disappointed to feel that you have been mislead... we have since made adjustments so that it won't happen to other guests. It is a shame though, that you didn't ask us to change this during your stay as we would have been more than happy to have made arrangements to rectify the issue; something we pride ourselves on. We are more disappointed though, that you are able to leave such a bad review of us, but us not one for you... You clearly have no respect for accommodation you stay in; leaving the place in a state, ruining bed sheets and towels with heavy stains, and smoking in a building that is clearly smoke free! We do apologise for our mistakes, perhaps you too could apologise for yours. We do not however, wish to host you again. Regards, and all the best for the future, Lace Market Apartments Team