Amazing service from check in lady (Gemma) - she knew we wanted to make the last entry for pool and did the quickest check in ever so we could make it. Room was nice, clean and spacious - only issue was the toilet handle broke during night so we were unable to flush and had to come down to use the reception toilet instead from that point. Pool and steam room etc wonderful after a long drive.
Unfortunately, our neighbours were not so great and ruined what was supposed to be a good sleep for a long drive next day. They were super noisy with talking and banging etc. Our room and the hallways also stank as they were smoking weed in the room. Hotel staff acted swiftly but couldn’t remove them or move us when we asked and, although the smoking stopped, the noise didn’t. The person at desk said they could only warn them and if we called them up and it wasn’t noisy when they came up there was nothing they could do - so we just had to get on with it. In morning, check out gentleman said they could have done something if we had let them know again but hey ho - lost in translation/tiredness at 00:45am! They did kindly offer us free drink voucher and comped our parking as a ‘sorry’.
Hotel staff super kind, friendly and helpful (special mention to Gemma and James) / hotel and facilities good / clean rooms and areas around hotel / close walking distance to what we wanted / great parking options