Matkat – Novoselë

Beautiful clean hotel.Room was spotless, excellent standard of housekeeping! Staff were amazing, friendly, polite and helpful. Close to bus station.Short walk to the city. Plenty of shops, cafes and restaurants within easy walking distance. I will definitely stay here again on my next visit to Sarande!

The staff was friendly and welcoming. We enjoyed the pool area and the rooms met our requirements. The location was good.

My experience. Hotel staff is friendly and helpful. roms are ok need some fixing up rum cleaning works well. Location is a bit far away from the main tourist attractions. But the bus is going right outside the hotel so now problems. No buffe breakfast. 3 things to choose from A or B C . And only 1 option. You can not take 2 at the same time why can't i take b and c option or a c . c was cornflakes milk and yogurt and toast and now fresh Fruits . and way do you not have the orange juice in a can where you can take it yourself . Now safty. On your sits red safety box no safety box in the hotel lobby Now safety rom for leaving luggages it's in the lobby rum. and the ster wey is in the back side of the hotel and door is open any on can come in.

Poor start at reception when my reservation could not be found for some minutes. This is the first time in using hotels.com app this has ever happened ever, so I believe it was the reception staff not hotels.com. Also there was an attempt to charge us for coffees at breakfast - as breakfast includes coffee only from a machine placed nowhere near the buffet - which we should know as they never have to tell anybody. So after being accused of being disrespectful of staff and rude it spoilt an otherwise great stay.