Matkat – Nowy Gaj

No check-in information was given. Had to call them and it was clear they hadn't send anything as they got the booking website wrong. The room wasn't cleaned. Dirty towels. Internet disabled. Old dirty linens on the bed (color had washed off, holes, frays). Booked for 4 and only linens for 3. We mentioned the issues and were given access to another apartment a mile away. Had to figure out our own transportation. This apartment was in order. We also weren't the only ones, we recognized another family entering these other apartments who tried to access the original building and apartments ahead of us. So it wasn't just one apartment that wasn't prepared properly to accept guests. First time this ever happened and I spent a lot of times in hotels all over the world. Please avoid.

Det var bra och enkla instruktioner

We were left outside at the address with no information whatsoever about how to access the flat. Moreover, the number given at the booking summary was not correct. Finally, managed to contact them and were given details of a different flat at a different address with lower quality and cheaper price overall (after checking in Hotels.com for the average price). Really disappointed about the service.

Huone oli siisti. 4 hengelle tosin oli alkuun vain 2 pyyhettä, käsipyyhkeitä ei ollut koko aikana. Ilmastoinnista plussaa. Sijainti todella hyvä vanhan kaupungin ja nähtävyyksien kupeessa. Spa:ssa oli vain toinen sauna lämpimänä, poreallas tyhjä. Aamiainen ei kuulunut meidän varauksen hintaan (oltiin huoneistossa), joten syötiin omat aamupalat. Jääkaappi, mikro, kapseli-kahvinkeitin, vedenkeitin ja muutama astia löytyy.