2 ulkouima-allasta, aurinkovarjoja, aurinkotuoleja

Arvostelut: Villa La Estancia Beach Resort & Spa Riviera Nayarit

4.5 out of 5
Villa La Estancia Beach Resort & Spa Riviera Nayarit
Paseo Cocoteros 750 Sur Flamingos, Nuevo Vallarta, NAY

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 613 kautta 981 arvostelua" "
Arvosana 8 - Hyvä. 195 kautta 981 arvostelua" "
Arvosana 6 - OK. 84 kautta 981 arvostelua" "
Arvosana 4 - Huono. 46 kautta 981 arvostelua" "
Arvosana 2 - Hirveä. 43 kautta 981 arvostelua" "

9,4/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

STACI

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The food was wonderful. The facility was beautiful with many personal touches. Bianca, 8n the off8ce 2ad poised, patient and professional as she helped us unravel air travel within Mexico to visit friends. It was a tranquil and relaxing stay
Yöpyi 4 yötä toukokuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 25.5.2024
Dear Staci,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay. Your comments inspire us to continue to make possible the satisfaction of our guests.

6/10 OK

Magda, Vancouver

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property - nice, clean and nice service. ONE big major minus is for food. Food is terrible, breakfast buffe is bad ( not even ham and cheese options), very few options. Hotel has several restaurants, but food is tasteless, seafood served raw, or crazy oversalted. We never ate outside of the resort and after a week of trying everything and all the restaurants, my husband got badly sick with severe diarrhea - no medications was working and he had to visit doctor after arrival back to Canada.
Yöpyi 7 yötä toukokuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 21.5.2024
Dear Magda,Thank you for have chosen Villa La Estancia Beach Resort & Spa to spend your vacation. We have received your comments regarding some inconvenience that you encountered during your stay with us. Please be assured that it is our intention that all of our customers leave with a feeling of peace, relaxation and the knowledge that we have done our utmost to provide them with an enjoyable stay. Please accept my most sincere apologies for any experience below your expectations. We appreciate the time you took to let us know such important comments, and please be assured that all departments involved will be properly informed to take immediate action on this matter. Once again, we thank you for your comments and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for.

2/10 Hirveä

Eloisa

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everyone is rude and not much activity not using any gloves for serving food touching food and on the phone on the same time it’s very disgusting
Yöpyi 7 yötä toukokuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 20.5.2024
Dear Eloisa,Thank you very much for the time you took to express your comments about your recent stay with us.I am very sorry that your satisfaction was affected by the issues with the food and beverage department. We need to identify our opportunities to improve and continue to provide exceptional service. I would be honored if you would allow us to change that bad experience into a stay worth remembering.Best regards,

10/10 Loistava

Andy

Yöpyi 4 yötä maaliskuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 13.5.2024
Dear Andy,Thank you very much for taking the time to share with all of us this review; it is a privilege to know that Villa La Estacnia Riviera Nayarit lived up to your expectations in every aspect, of such a relaxing vacation; food and beverage selection, facilities and comfort of your room, and certainly, the service which is the greatest and probably most important element of our resort.

10/10 Loistava

Sheila Ann, Los Angeles

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
While there was an issue at check-in (no record of my free breakfast, and an additional $15/night fee which was more than the $12/night previously emailed), hotel management made it right. The staff and the service was fantastic, as was the food. The hotel is safe and the view from the room was fantastic! It was weird sharing a balcony with another room, but luckily we never saw or heard our neighbors. It's a lovely place, ESPECIALLY as an Expedia VIP member with the perks!
Yöpyi 3 yötä toukokuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 9.5.2024
Dear Sheila, Were very happy to have welcomed you to Villa La Estancia Riviera Nayarit.We are very happy that we were able to give you a great experience, but above all we were able to fix the first impressions and problems you had since your arrival. Please let me know if youre planning you next vacation, It will be a pleasure to have you back in this beautiful resort.

10/10 Loistava

Trent

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lucio and all the staff was awesome
Yöpyi 5 yötä huhtikuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 6.5.2024
Dear Trent,I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.

8/10 Hyvä

Pedro

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 6.5.2024
Dear Pedro, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Loistava

Maya

Yöpyi 1 yön huhtikuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 20.5.2024
Dear Maya,Thank you very much for taking the time to share your valuable opinion about your experience, as well as putting your trust in us for your vacation.

2/10 Hirveä

John T

Yöpyi 7 yötä huhtikuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 6.5.2024
Dear John,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us.

6/10 OK

Mark

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Nice pool, staff was friendly. Property needs updated. Shower and bath hardly worked. Food was not very good to be gracious. Definitely should not be a 5 star rating. 3.5 at best.
Yöpyi 3 yötä huhtikuussa 2024
Miguel Velasco, General Manager vastasi 15.4.2024
Dear Mark,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you allow us to welcome you again and serve you with the hospitality and warmth that characterizes us.Best regards,

8/10 Hyvä

Leanne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä maaliskuussa 2024
Miguel Velasco, General Manager Villa La Estancia vastasi 8.4.2024
Dear Leanne, Thank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Loistava

Carlos

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo muy bien. Lástima que al llegar no había disponibilidad para cenar en los restaurantes del hotel.
Yöpyi 1 yön maaliskuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 1.4.2024
Estimado Carlos, Gracias por tomar parte de su valioso tiempo para compartir sus comentarios con todos los lectores de Expedia. También quiero agradecer su preferencia por Villa La Estancia Riviera Nayarit, esperamos que ésta no sea la última vez.Estoy seguro que todos los miembros de nuestro staff estarán muy contentos cuando lean su comentario, esto servirá como una motivación adicional para continuar brindando servicio de excelencia como solo ellos saben.

10/10 Loistava

Cesar

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä helmikuussa 2024
Miguel Velasco, General Manager vastasi 26.3.2024
Dear Cesar, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Loistava

STEPHEN

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Third time here its as good as always if not better!
Yöpyi 7 yötä maaliskuussa 2024
Miguel Velasco, General Manager vastasi 16.3.2024
Dear Stephen, I would like to express my gratefulness for your positive comments and feedback; I also would like to thank you for staying Villa La Estancia Riviera Nayarit.We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangements.

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 23.3.2024
Dear Robert, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Loistava

Yvette

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Liked the way all the units had a patio and beautiful view. Staff were very accommodating and pleasant. Units exceptionally clean and comfortable.
Yöpyi 12 yötä helmikuussa 2024
Miguel Velasco, General Manager vastasi 2.3.2024
Dear Yvette,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Loistava

David

Yöpyi 6 yötä helmikuussa 2024
Miguel Velasco, General Manager vastasi 28.2.2024
Dear David,hank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Loistava

George

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä helmikuussa 2024
Miguel Velasco, General Manager vastasi 27.2.2024
Dear George, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

8/10 Hyvä

Griselda

Yöpyi 1 yön joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 19.2.2024
Estimada Griselda, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.

8/10 Hyvä

Heather

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful place, but lacking restaurant choices
Yöpyi 2 yötä helmikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 12.2.2024
Dear Heather,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

2/10 Hirveä

Yuliana

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Never again!!!
Don’t waste your time or money on this place. They’re only nice if you book their all inclusive package. Upon arrival, Alma stated our room wasn’t ready and it would only be 30 minutes more. She invited us to go have snacks at La Parrilla, which we did. The service there was mediocre, the food was terrible. They asked if we had any food restrictions, I said yes cause I’m pregnant so I wanted to make sure my food was cooked properly. The food wasn’t cooked properly and made us sick. We also ordered food that wasn’t given to us and I had to remind the waiter because he kept bringing the wrong thing. We paid and left a tip, later to find out that they charge you a 15% tip without consent and without notice. I didn’t know if this until checkout time. After eating, about an hour and a half later, we went back to Alma to get our room keys. The room still wasn’t ready. She proceeded to make us wait another 20 minutes, mind you I’m already feeling sick from the undercooked food, she gave us attitude and even laughed cause I was getting frustrated. I noticed I wasn’t the only one who had been waiting for their room key, as another gentleman kept asking her if he was going to get his key soon. Again, she chuckled and told him he needed to wait longer and that they only had the all-inclusive rooms ready. That day, she also mentioned that they would be having a “Mexican fiesta” at their sister resort Flamingos. She said it was from 6pm-10pm which actually ended at 8:45
Yöpyi 1 yön helmikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 8.2.2024
Dear Yuliana, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into consideration for improvements in our service so that this situation does not arise again in the future.I hope you will give us the opportunity to welcome you back and serve you with the hospitality and warmth that characterizes us.Best regards,

10/10 Loistava

Rogelio

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente lugar para descansar, personal muy atento y amable, todo muy limpio, alimentos excelentes. ¡Felicidades a todo el personal !
Yöpyi 6 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 31.1.2024
Estimado Rogelio, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia.

6/10 OK

Paul, Rolling Hills Est

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
I like this hotel, but be advised that this hotel has a policy of never accomodating a late check-out or room upgrade request regardless of your Expedia status. My comments are based on having Platinum status and having stayed here multiple times over a period of many years. My experience is that most flights out of PVR leave in the late afternoon and the 11am check-out time can have you waiting in the airport vs. by the pool (or someplace else) for 3-4 hours before your flight. The hotel management doesn't seem to understand how valuable a simple late check-out time can be to a travelling family.
Yöpyi 3 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 31.1.2024
Dear Paul, First of all I would like to thank you for taking the time to give us your valuable feedback on your recent stay at Villa La Estancia.I am sorry that you were left with that perspective about the hotel, however, I would like you to know that due to the high occupancy we have had it is not possible to give you a late check out, please know that when we have availability we can give you additional time. Please be assured that it is our intention that all of our guests see that we follow thru with the comments.Best regards,

10/10 Loistava

Jennifer

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great resort-quiet-clean-beautiful pool and beach
Yöpyi 4 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 26.1.2024
Dear Jennifer, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us. I am pleased to read that we exceeded your expectations. We look forward to seeing you soon.

10/10 Loistava

Susann

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 24.1.2024
Dear Susann,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Loistava

Luis

Yöpyi 1 yön tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 22.1.2024
Estimado Luis, Muchas gracias por tomarse el tiempo de compartir con nosotros su experiencia en Villa La Estancia Riviera Nayarit. Me complace saber que tuvo una experiencia inolvidable y que el equipo le brindó un gran servicio.

8/10 Hyvä

Jason

Yöpyi 4 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 20.1.2024
Dear Jason,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

2/10 Hirveä

Amir

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I feel compelled to share my recent experience at this hotel to help others make informed decisions when booking their stay. My intention is not only to address the misleading information on Expedia but also to shed light on various issues encountered during my visit. 1- Misleading Booking Information: I booked an All-Inclusive stay through Expedia, specifically selecting Villa La Estancia Beach Resort & Spa Riviera Nayarit All Inclusive. Upon arrival, I discovered that my reservation was for a room-only stay, causing unexpected expenses and inconvenience. 2- Accommodation Issues: During repairs to the glass sliding door, our bath tub glass was shattered by hotel repair staff. The hotel did not have a replacement available, and we were left without a screen between the bath tub and vanity. 3- Hygiene and Safety Concerns: Bees were prevalent everywhere, even in indoor restaurants. 4- Limited Amenities: No coffee service at the pool, and coffee is only available in indoor restaurants, accessible by reservation only. No Buffet restaurant, bar, or coffee shop in the hotel. Guests need to walk to the adjacent hotel, Flamingo, at specific times for these amenities. 5- Internet and Connectivity Issues: Weak hotel internet, no internet at the beach, and no internet access at the adjacent hotel, Flamingo. I believe it's crucial for travelers to be aware of these issues, considering the potential impact on t
Miguel Velasco, General Manager, Villa La Estancia vastasi 18.1.2024
Dear Amir, Thank you very much for taking the time to share this review and for placing your trust in us for your holiday. I am very sorry that we did not provide you with the experience you and your family expected, it is very important for us to know the areas where we need to continue to improve. We will take into consideration your comments about the different problems you experienced with your Expedia booking as well as the problems you had with your room and breakfast experience.Please contact me personally to assist you with your reservation on your next visit. We would be honoured to have the opportunity to welcome you back and show you the improvements we have been working on.Best regards

8/10 Hyvä

Maricelys

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
nice
Yöpyi 4 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 16.1.2024
Dear Maricelys,We are glad that we have been part of your vacations trip, and we will be more than happy to have you back many more times in the future; this is your home away from home!

10/10 Loistava

Blanca, Union City

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff, service, and location!!
Yöpyi 4 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 16.1.2024
Dear Blanca,Thank you again for taking the time to write such a wonderful review. It is a pleasure to know that this experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and unique as it can be.

10/10 Loistava

Richard

Yöpyi 1 yön tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 5.2.2024
Dear Richard,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

10/10 Loistava

Rick

Yöpyi 1 yön tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 16.1.2024
Dear Rick, We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail to provide an unforgettable experience.

8/10 Hyvä

Rhonda

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
We stayed only 3 nights without all-inclusive and glad we didn't. Our meal at the steak house was fabulous, but the one breakfast buffet was unspectacular. The toaster wasn't working, flies all over the bread, no sausage or bacon. Everything seemed tasteless. We ordered nachos at the pool and we were disappointed with them too. Hardly any cheese, guacamole was very bland and very pricy too. Service around the pool was slow. I would never stay here again, sorry. Just not worth the price.
Yöpyi 3 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 15.1.2024
Dear Rhonda, I want to thank you for sharing your review I also would like to thank you for have chosen Villa La Estancia to spend your vacation and for your kind comments in regards to our staff. However I am truly sorry to read we did not meet your expectations regarding the restaurants food service.Best regards,

6/10 OK

Richard

Yöpyi 3 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 15.1.2024
Dear Richard, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,Miguel VelascoGeneral ManagerVilla la Estancia Riviera Nayarit

10/10 Loistava

JEFFRY

Yöpyi 3 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 1.2.2024
Dear Jeffry,We are thrilled to read that you enjoyed your stay at Villa La Estancia; I want to thank you for posting such a nice review about our resort and staff.

10/10 Loistava

Mike

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Really what you want in a vacation spot - great beach right in front, big pool, 4 well placed hot tubs looking over the ocean and very hard working, friendly and pro staff. Flamingo restaurants could be designed nicer but excellent overall.
Yöpyi 4 yötä tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 10.1.2024
Dear Mike, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.

10/10 Loistava

Blanca janett

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 8.1.2024
Estimada Blanca,Gracias por haber tomado el tiempo para publicar su revisión de su reciente estancia en Villa La Estancia, estoy realmente encantado de que hemos sido capaces de ofrecerle el mejor servicio y alojamiento. Saludos,

8/10 Hyvä

Amos

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Been there several times. Property is beautiful and on the beach. Rooms are large and well appointed. Service is hit or miss. Rooms are clean. New is daily $12 resort fee which we were not aware of until check in. Just an additional money grab.
Yöpyi 1 yön tammikuussa 2024
Miguel Velasco, General Manager, Villa La Estancia vastasi 8.1.2024
Dear Amos, Thank you for having taken the time to post your review of your recent stay at Villa La Estancia Riviera Nayarit, Im glat to know that you and your family had an increible vacations. In another way, We sent a mail on 23 October 2023 to let you know about the 12 Usd charge. The 12 usd service fee will be destinated to the remaining of the service staff. That being said the service fee applies to all new bookings since February 2023 regardless of rate plan or meal plan purchased. All of us here at Villa La Estancia look forward to pampering you again in the warm and sunny shores of Banderas Bay!Best regards,

10/10 Loistava

Shuko

Yöpyi 4 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 8.1.2024
Dear Shuko, I am glad to know that you experienced an outstanding service during your stay, due to the fact that each day we try to be better to satisfy our guests’ wants and needs. Best regards,

6/10 OK

kerry

Yöpyi 3 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 4.1.2024
Dear Kerry, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,

6/10 OK

Beatriz

Matkusti perheen kanssa
Hyvää: Siisteys
The promotion on your web site is misleading
When I booked your hotel, the website said the stay was all inclusive. When I got to the hotel, the front desk lady said that it wasn’t all inclusive and that all inclusive would be $140 extra per day per person. It was too late to cancel because I did not have any other place to stay so I had to pass on the all inclusive. When I ask the price of the hotel if I would have booked directly with them it was half the price hotel.com charged me ( I payed 550 a night when they would have charged me 350 per night without the all inclusive) I am furious and sad to have my Christmas vacation ruined by having to pay out of pocket for meals due to this company’s lack of clarity in the description of the hotel. I am disappointed in how much I have promoted this company with friends and family after this incident.
Yöpyi 3 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 29.12.2023
Dear Beatriz,Thank you for your recent stay at Villa La Estancia, Riviera Nayarit, and for having taken the time to post your review to share with us your experience. This feedback is very valuable to us, as it lets us know how we are doing and where we may need to make improvements.Best regards,

10/10 Loistava

Miguel Angel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El servicio y sus áreas públicas, son lo máximo
Yöpyi 3 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 27.12.2023
Estimado Miguel, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Saludos,

10/10 Loistava

Adriana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was surprised to have been offered a VIP that is offered for discounts on food, services and activities.
Yöpyi 5 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 21.12.2023
Dear Adriana, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us.Best regards,

10/10 Loistava

Brian H

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quiet and private feeling beach area
Yöpyi 5 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 21.12.2023
Dear Brian H,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards,

10/10 Loistava

Luis

Miguel Velasco, General Manager, Villa La Estancia vastasi 5.2.2024
Estimado Luis, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.

10/10 Loistava

Benjamin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stunning, excellent food, beautiful pool, tons of space. Only note, make sure to call about restaurant reservations as they don't take the opentable ones seriously.
Yöpyi 1 yön joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 19.12.2023
Dear Benjamin, Thank you for providing us the opportunity of hosting you at Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regrads,

10/10 Loistava

Peggy

Yöpyi 7 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 4.1.2024
Dear Peggy, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards

10/10 Loistava

David William, NEWBURY PARK

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful place, clean, friendly
Yöpyi 9 yötä joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 12.12.2023
Dear David, I am pleased to hear that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay. Your comments inspire us to continue to make our guests' satisfaction possible.

6/10 OK

Brigit

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Aggressive timeshare selling and waking me up in the morning to do more of it, left a bad taste.
Yöpyi 1 yön joulukuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 12.12.2023
Dear Brigit, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Thank you for your comments, we take them into account to be better every day.

10/10 Loistava

Bertha, Los Angeles

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed in a 2 bedroom suite which was beautiful, spacious and very well appointed, the food was great but best of all was the superb service we received from all staff. They were all super attentive efficient, kind and friendly.
Yöpyi 3 yötä marraskuussa 2023
Miguel Velasco, General Manager, Villa La Estancia vastasi 4.12.2023
Dear Bertha,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards