Nyayumba Hotellit

”Home away from home ”

”Beautiful views of Lake Kivu. The staff were extremely helpful and friendly. We had a very relaxing stay. ”

”L'hôtel réservé est fermé. On nous a proposé un hôtel en construction portant un autre nom dont la finition n'est pas terminee : chambre non terminée, fils électriques qui traîneent, pas d'eau chaude, lumière passant par la porte mal posée, escalier aux marches toutes inegales très dangereuses ,absence de mains courantes, pas de TV installée, pas de restaurant installée, pas de roof top accessible etc.Des images ont été prises. La réservation ne correpondait en rien à l'hôtel réservé ...

”Un personnel très serviable et un service irréprochable ”

”La chambre était propre et les personnels étaient très courtois ”

”There is no beach and the gate was shut when I arrived and had to wait an hour. The phone number was disconnected and there was a chicken that made noise waking me up 3 am. Not impressed ”

”great place”

”Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not.”