Overall, it was a pretty miserable stay.
- On check-in, we were told our reservation was for only one room, although we had booked two.
- When the mistake was finally figured out, we were told that the hotel did not have adjoining rooms, despite it being listed in the room description. Not that one just wasn't available, the hotel didn't have adjoining rooms at all.
- We were told someone would call us in the room when the second room became available, that call never came.
- While waiting, we tried to order a snack from room service menu, only to be told there was no room service AS I'M LOOKING at their room service menu.
- Went back and stood in line for 20 minutes only to be told we'd been checked already to the second room - they'd apparently just forgottent to tell us.
- That room ended up being next to the elevators which were running constantly. It was really horrible. I had to laugh though because this room did have an adjoining door to someone else's room.
- Called the front desk several times, hoping to switch rooms since the website still showed availability that night. Nobody ever answered the phone.
- Texted the "Assistance" line advertised in the room. Nobody answered.
- After another 20 minutes in line at the lobby, was given a new room, only two buildings away from our first one. This room smelled like they had just removed a corpse, but it was quiet, so I gave up.
There were so many more issues, but I've reached the limit for this form.