Dear Heidi,thank you for taking the time to share your experience at our establishment. We hope to have the opportunity to welcome you back in the future and offer you an even better experience. Best regards

Sehr geehrter Gast,Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie aufgrund des geschlossenen Fitnessstudios und der Zustände in Ihrem Badezimmer erlebt haben.Wir nehmen Ihre Anmerkungen sehr ernst und werden die notwendigen Maßnahmen ergreifen, um die Situation zu verbessern. Wir hoffen, dass Sie uns eine weitere Chance geben, Ihren Eindruck von unserem Service zu verbessern.Mit freundlichen Grüßen,

Gracias por su opinión. Lamentamos saber que tuvo una mala experiencia en nuestro hotel. Tomamos sus comentarios muy en serio y trabajamos constantemente para mejorar nuestras instalaciones y servicios para brindar a nuestros huéspedes una experiencia agradable.

Thank you for your review. We apologize for the inconvenience caused by the limited availability of our spa during your stay, and for not informing you about it beforehand. We also regret that you found our reception staff to be unfriendly and unhelpful. We will address these issues with our team to ensure that we provide better service in the future. We are glad to hear that you had a positive experience with our pool bar and restaurant staff, and that you enjoyed the food. We hope that you will give us another chance to provide you with a better experience in the future.

Merci pour votre avis. Nous sommes heureux que vous ayez trouvé notre personnel agréable. Cependant, nous sommes désolés que l’état de notre hôtel et de ses équipements n’ait pas répondu à vos attentes. Nous prenons en compte vos commentaires et travaillons à améliorer notre offre pour offrir une expérience de qualité à nos clients. Nous espérons que vous nous donnerez une autre chance à l’avenir.

Dear Lars,Thank you for your feedback. We’re sorry to hear that you didn’t feel safe in the area and that our breakfast didn’t meet your expectations. We’ll take your comments into consideration as we work to improve our services. Thank you for staying with us.

Cher Client,Merci pour votre commentaire. Nous sommes désolés d’apprendre que nos chambres n’ont pas répondu à vos attentes. Nous prenons en compte votre remarque concernant la rénovation de la salle de bain et nous nous efforçons d’améliorer constamment l’expérience de nos clients. Nous espérons avoir l’occasion de vous accueillir à nouveau et de vous offrir une expérience améliorée.Cordialement

Dear guest, thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the inconvenience caused by the issues with the key, electrics, and shower in your room, as well as the noise from the neighboring room. We will make sure to address these issues with our maintenance team to ensure they are resolved promptly.We are glad to hear that our staff were friendly and that you enjoyed our pool. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

Dear Mr. Mandiya, thank you for sharing your experience. We are sorry your stay did not meet your expectations, but our photos show the real facts. Kind Regards, Giorgia Melis Guest Relations Department Mercure Olbia

Gentile Signor Andrea, La ringraziamo per aver scelto di soggiornare nella nostra struttura e per questo gradito commento. Finalmente abbiamo raggiunto la zona bianca e abbiamo il piacere di comunicarLe che la piscina esterna, come anche la sala fitness, sono ufficialmente riaperte. Speriamo di riaccoglierLa presto al Mercure Olbia e offrirLe un'esperienza completa dei nostri migliori servizi. Cordialmente, Giorgia Melis Front Office Team Mercure Olbia

Dear Mr Leandro, Thank you for taking the time to tell us about your experience at the Mercure Olbia. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However you have certainly noticed that on the expedia page it says that for any spa treatment (massages and access to the spa area), it is necessary to contact the hotel before the arrival date. By doing so we could have avoided misunderstandings. We are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alessandro Front office manager Mercure Olbia

Dear Matthias. Thank you for taking the time to tell us about your experience by us. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alessandro Front office manager Mercure Olbia

Buonasera, la ringrazio per il tempo dedicato a scriverci in seguito al suo soggiorno presso il nostro hotel. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Intraprenderemo tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. Spero di riaverla presto come nostro ospite e avere modo di riconquistare la sua fiducia. I miei più cordiali saluti Alessandro Front Office Manager