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Arvostelut: Sterling Ooty Fern Hill

4 out of 5
Sterling Ooty Fern Hill
73, Kungah House Road, Fern Hill, Ooty, Tamil Nadu

Arvostelut

7,0

Hyvä

Arvosana 10 - Loistava. 16 kautta 66 arvostelua" "
Arvosana 8 - Hyvä. 21 kautta 66 arvostelua" "
Arvosana 6 - OK. 11 kautta 66 arvostelua" "
Arvosana 4 - Huono. 11 kautta 66 arvostelua" "
Arvosana 2 - Hirveä. 7 kautta 66 arvostelua" "

7,6/10

Siisteys

7,2/10

Henkilökunta ja palvelu

6,0/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Himani

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice.
Yöpyi 1 yön maaliskuussa 2024
Sterling Ooty Fern Hill vastasi 22.3.2024
Dear Himani,We are truly sorry to hear about your experience with us. Your feedback is valuable to us, and we will address the issues you have raised with our team to ensure such situations do not occur in the future. Thank you for bringing this to our attention.Sincerely,The Sterling Holidays Team

10/10 Loistava

theja

Excellent Service
Yöpyi 2 yötä helmikuussa 2024

2/10 Hirveä

Deepak

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD. Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price. I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday.
Yöpyi 2 yötä joulukuussa 2023

6/10 OK

Deepti

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching. Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money
Yöpyi 2 yötä huhtikuussa 2023

4/10 Huono

anwar

Yöpyi 2 yötä joulukuussa 2022

6/10 OK

Yagnesh

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene. Great location, superb views, excellent breakfast and dinner buffet.

4/10 Huono

Hemanth

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Average stay experience
The choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either.
Yöpyi 1 yön marraskuussa 2022

6/10 OK

Aseem

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja huoneen mukavuus
A mixed bag of good, bad and ugly
The stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay.
Yöpyi 2 yötä lokakuussa 2022

2/10 Hirveä

srisurendrakumar

Yöpyi 2 yötä heinäkuussa 2022

6/10 OK

Rohini

Matkusti perheen kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
Dinner buffet is too crowded. Delay in response of staff for anything.
Yöpyi 2 yötä kesäkuussa 2022

10/10 Loistava

Kimfa

Yöpyi 1 yön helmikuussa 2022

10/10 Loistava

RONAK B

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
One of the best Hotels with Best scenic view. Lots of Indoor games along with Adventure sports within Hotel Campus. Manojit was very helpful and very humble. Our food request was well taken care and overall experience was excellent.
Yöpyi 2 yötä tammikuussa 2022

10/10 Loistava

Neha

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
very Nice Property
Proverty is very Nice and hospitality is very good
Yöpyi 1 yön marraskuussa 2021

2/10 Hirveä

Sampath

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely horrible horrible access routes to this hotel. Pick any other place.
Yöpyi 2 yötä lokakuussa 2021

2/10 Hirveä

Viveganandan

Huonoa: Huoneen mukavuus
Yöpyi 1 yön tammikuussa 2021

10/10 Loistava

Tarkistettu asiakas

Yöpyi 3 yötä tammikuussa 2021

10/10 Loistava

nilesh

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good location
Yöpyi 1 yön helmikuussa 2020

4/10 Huono

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Access road to the property was horrible and similar was the parking situation. It took more than 45 minutes to get my car out. Room charges were exorbitant. The mattress was 'spring type' and hurt the back. Floor boards were squeaky. Staff was very helpful, especially the duty manager Mr. Arun. Food quality was great with a lot of variety.
Yöpyi 2 yötä elokuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2019

4/10 Huono

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Not a good one, basic amenities were not provided like hand towels, washroom was flooding though corrected later, very slow service restaurant
Yöpyi 4 yötä joulukuussa 2018

4/10 Huono

Gaurav

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu ja huoneen mukavuus
The stay was not comfortable at all. 1. The rooms given to us didn't had a tea kettle and the room service didn't delivery tea as they were short of staff. 2. Got the TV working after multiple complaints. 3. Request for room heater was fulfilled after full 24 hrs of request 4. And to make the things ever more terrible, the security guard opened the side door of the room and came into our room at 11pm without even knocking or informing us. Ridiculous.. and to top it all answer given was that they were just checking the door lock
Yöpyi 2 yötä joulukuussa 2018

8/10 Hyvä

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Peaceful and relaxed place . Great food and staff General cleanliness was poor. Rooms were not cleaned on time . Bathroom was moldy
Yöpyi 2 yötä joulukuussa 2018

8/10 Hyvä

ARINDAM

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Family visit
Great stay
Yöpyi 2 yötä marraskuussa 2018

6/10 OK

Davinder

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Crowded Ooty
Ooty town and the surrounding slopes (other than tea gardens) are littered with plastic and garbage. Nightmare traffic, poor road maintenance, and surging crowds - not what you expect at a getaway hill destination. Fern Hill resort was mixed - crowded, little noisy. The facility is clean, but needs better maintenance. The plumbing needs an upgrade, the TV didn't work, the window stays were broken. The espresso machine was not working for many days.

4/10 Huono

Ken

Huonoa: Majoituspaikan kunto ja tilat
Disappointed.
Felt like a prison. 5km from town. No pool, nothing to they arranged a pickup but the taxi was no show which caused too much stress

6/10 OK

Praveen, Chennai, India

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Average Hotel Experience
A very average stay to sum it up. Property - A very nice property far removed from the bustle of the city. Just about the only plus I must say. Rooms - Rooms are of decent size with good views. But upon checking-in I was told that the Hotel does not provide any toiletries. When I requested for Soaps, Shampoos etc., I was told to use the Shower gel instead. They finally provided me with the items after a lot of haggling. Also, special mention is to be made regarding the soiled and dirty linen/towels that they provided even after repeated complaints. Dining & Restaurant - The quality of food is below par. The breakfast buffet is barely passable and there aren't a lot of options to go A la carte even at dinner time. The dishes are inconsistent. Stayed there for a week and I ordered mutton dishes(Indian) on most of the days and at times I was served a different dish on different days even though I ordered the exact same Mutton Masala. It was also amusing to be told by different waiters that mutton was unavailable on some occasions. They would somehow oblige to check with the chef after I inform them that I did have mutton the previous day. Then there are the live counters that have people apologizing that they would try to make a dosa when you ask for one. Wonder why inexperienced chefs are preparing food that they aren't comfortable with. Service was commendable though and a few of the waiters like Radhakrishnan, Ramesh provided excellent service.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
I would have been happy to give a 5 star!
An excellent property and I think it is one of the best locations in Ooty. Hotel staff are courteous. I would have been very happy to give a 5 start to this hotel. But, they need to improve in their house keeping and check the room appliances throughly before allotting it to the guest. The toilet flush went bad twice, the room heater stopped working on the first day. Yes, the staff attended to those complaints. But, on holiday, who would like to register complaints early in the morning that the flush stopped working, that too twice within a period of 4 days!? In spite of this, I liked the place very much, its location, serene beauty of wide valley that one can enjoy from the window also.

10/10 Loistava

Janani

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

8/10 Hyvä

Pavithra, Chennai

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Decent stay
We were in Ooty for three nights and four days. Wanted to stay at the Sterling close to race course, but booked Fern Hill by mistake. But there was not much to regret. In fact it worked out great. We were able to take the cabs (arranged by Sterling) to the city as well as stay away from the pollution of Ooty at night. This place is more suited for families with kids/small children. We went during christmas 2015 and the noise of the kids kept us awake for longer than we wanted. Definitely recommend for family with kids. Not recommended for business travelers (no wifi in the room and distance from the city); not recommended for couples without kids.

4/10 Huono

Tarkistettu asiakas

Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The shower mixer was really bad , either you get really hot water or really cold water . very bad ...

8/10 Hyvä

Rakesh, Delhi

Huonoa: Siisteys
Not value for money
Cleanliness not upto mark

6/10 OK

Vishal , Bangalore

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Hell of a road to get to heaven
I thoroughly enjoyed the hotel but had a bad time reaching the hotel. Firstly it is hard to find the hotel then had a hard time getting to it through the worst roads in ooty. Finally when you reach the hotel, its like reaching heaven, broad roads, ample parking, lovely staff, beautiful rooms n view, good food n an overall lovely experience.

2/10 Hirveä

vamsi

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Highly overpriced. Bad value for Money
Heater doesn't work Hot Water Geyser doesn't work No adequate parking Approach road terrible Loud buzzing sound and cranking noise in all rooms Badly designed atrium which makes it extra noisy and most important - the marketing team called within 5 mins of checking in in order to see their holiday packages. DUDE who the hell wants to take marketing/sales calls when on vacation. clearly the team was more obsessed on selling their plans over my comfort in one word - this hotel is worth if they charge 2500 not 7500!!!

10/10 Loistava

Karthik, Chennai

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Astonishing Experience.....
Its wordless. Rocking. My cheers to all the staffs especially housekeeping people such as Mary etc... I also would like to include Ms. Malini who gave an extraordinary service to us.

8/10 Hyvä

Abhinav, Bangalore

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
pleasant hotel
Fernhill is a nice hotel, enjoyed my stay there. Couple of points: 1. NO lifts: there are no lifts in the hotel. If you specific requirements plan accordingly. 2. Breakfast in Fern restaurant is quite good, but keep an eye on your table. You may find somebody else sitting there, once you came back from buffet. 3. Staff is quite friendly and very helpful. Overall, I had a very pleasant stay there.

8/10 Hyvä

Claes, Bangalore

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great view from the terrace
The hotel is well situated, no more than 15 minutes drive to the Golf Course. The view is breathtaking and the floral arrangements are beatiful. We were well taken care of by the staff and we enjoyed a breakfast buffet with a good variety of dishes. The Junior Suite that we were provided was big, well equiped and clean.

4/10 Huono

Kits, Chennai

Huonoa: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Fern Hill - a Night Mare
Among other Sterling properties - Fern hill stay is a night mare and i had a terrible experience. The property, Landscaping, Infrastructure are good but the main thing hospitality is missing. From the day of check in i had to fight for each and every item. The reception executives not even know the room they allocated are good to check in and the itenary shown in the website are not present in the room. You have call house keeping and they will say very politely that they will address your concern but they will never turn. There time to respond is minimum 3 hrs and to provide all the itenary as per my booking took 2 days for them. Even after i taken up with their head housekeeping and facility. I did repeated complaints on the poor service i got, but no body seems to be bothered. If you really feel hospitality and service is important. Then Fern hill is not the right fit. I will never visit again - same I mentioned clearly in my feedback form.

8/10 Hyvä

farooq

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

4/10 Huono

Patricia, Albi

Huonoa: Huoneen mukavuus
Un drôle d'hôtel.
J'ai beaucoup à dire ! J'habite en France, mais je suis anglophone, et c'est donc en anglais que je partage mes impressions. According to the information supplied by hotels.com, we had booked a room "donnant sur le jardin". However, on arrival we were informed that the hotel itself was full. We found ourselves in a little bungalow, set apart from the main hotel, and donnant sur…..un mur. We complained to the management, and were moved to another bungalow, even further from the main hotel. It had wonderful views, but it was damp and dirty. One night there was some sort of team-building event going on in the garden right outside our room - very loud music, and a great deal of shouting, that went on for hours. We had booked six days at the hotel, and were promised that on Day 4 we would be moved to the main hotel, to a room donnant sur le jardin. The promise was fulfilled, and we moved into a beautiful room, with wonderful views. However, due to the open-plan nature of the hotel, cooking smells from the kitchen filled the entire building, and drifted under our bedroom door. We love Indian cooking, but we don't want to smell it all day long. I had une intoxication alimentaire, and since using the bathroom involved going close to the door of the room, you may imagine the effect that the spicy smells had on me. Avec mon époux nous n'étions pas DU TOUT satisfaits de cet hôtel.

10/10 Loistava

TM, Delhi

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place to stay
It was a great experience. Hotel was very nice, helpful staff, good food, excellent services, helpful guy at the travel desk. Hotel location is very nice, facing the valley - lovely views overall. Neatly maintained property as well.

6/10 OK

vijayaraghavan K.S, Bangalore

Hyvää: Siisteys
Comfy beds
Overall the stay fernell ooty resort was memorable one

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing place to stay in ooty
It was the perfect place to stay in Ooty. The location, staff, food and all other things out there was wonderful. We just loved the place and made our vacation memorable.

8/10 Hyvä

Abhi, Bangalore

Huonoa: Henkilökunta ja palvelu
Good hotel, bad access
Hotel is reasonably good. Food is very good. Service is not that great. My checkin experience was bad. Room service is pretty bad. Garden , lawn and restaurant are good. Access road to the hotel is pathetic.

6/10 OK

Jitesh, Mumbai

Average Stay!
The place is under renovation. I was allocated a room on 2nd flr with an infant(10mnth). The building has no elevators. The food is just average however the price is not so. Rooms are decent. Good staff but service is a bit slow. Overall it can be avoided if you have alternates. At least till it is completely renovated. I visited the club Mahindra after staying here and it was a much better experience there.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
great service!
Wonderful stay!the outdoor/indoor amenities are not ready yet!but the overall experience was pleasant and the staff were very friendly and efficient!

6/10 OK

MKS, Jaipur

Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Too expensive and No View
On reaching we found that the room has no view and overlooks a courtyard. When I asked for a room with a view, the clerk (I'm not giving her name) very curtly (bordering on the rude) said that they never promised a view and flatly refused. The bell boy was helpful, but the other room was a duplex and would take an hour to be ready. We settled for the courtyard view. There was a big noisy group all over the restaurant at night and singing Karaoke at the loudest (some good singing and much off-key singing). Food took an hour to come. But the view from the restaurant in the morning and the reasonable Breakfast half made up for the cold reception, but I'd say, too expensive for what we got.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good option, Great scenic view warm hospitablity.
If u r looking 4a decent stay option....fern hill is the right choice.the rooms promises a beautiful view of the city.....the comfort level is great....the staff is warm and hospitable. The only negative is the proximity from the main city......around 8kms....but if u plan to drive down in ur own vehicle....,then shouldn't b an issue. To sum up it is the value 4 money deal.

10/10 Loistava

Utsav, Bangalore

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Weekend Gate away from Busy IT Life
Most pleasant stay I ever had in India. Could be compared to any of the famous abroad 3 Star Hotel Groups.

4/10 Huono

anand, coimbatore

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Not as shown in the photo
The room was shown as Suite room in photo and booked as Junior suite, but actually it was different from the photo, just a double bedroom, there were other bigger rooms also but was only for timeshare owners