Portaikko

Arvostelut: Hotel Raphael

5 out of 5
Hotel Raphael
17 Avenue Kleber, Paris, Paris

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 389 kautta 574 arvostelua" "
Arvosana 8 - Hyvä. 119 kautta 574 arvostelua" "
Arvosana 6 - OK. 34 kautta 574 arvostelua" "
Arvosana 4 - Huono. 22 kautta 574 arvostelua" "
Arvosana 2 - Hirveä. 10 kautta 574 arvostelua" "

9,4/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jaakko

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loistava hotelli ja erittäin avulias palvelu. Hotelli on melko vanha ja se joiltain osin myös näkyy, mutta mielestäni vain lisäsi hotellin charmia.

8/10 Hyvä

Richard

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Dining facilities were not adequate and the staff was rude. Every other person and aspect was fantastic.
Yöpyi 3 yötä toukokuussa 2024
Fabrice Afuta - General Manager vastasi 22.5.2024
Dear Sir, We would like to thank you for taking the time to provide feedback on your recent stay with us at Hotel Raphael. We are glad to hear that you enjoyed all aspects of your stay except for the dining facilities and staff interactions. We are truly sorry to hear about this experience and would like to understand more about what specifically you found inadequate in our dining facilities and how our staff could have been perceived as rude. Your feedback is invaluable to us as we strive to provide the best possible experience for all of our guests. We appreciate you bringing this to our attention and we will be addressing these issues with our team to ensure they are resolved. If you could provide us with more details about your experience, it would be greatly appreciated. We are committed to making improvements based on our guests' feedback and your insights will help us in our efforts to enhance the quality of our dining services. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional experience. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Brett

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was great. Easy check-in and able to accommodate us before our check-in time. Concierge was one of the best we have experienced traveling.
Yöpyi 1 yön toukokuussa 2024
Fabrice Afuta - General Manager vastasi 22.5.2024
Dear Sir, We would like to thank you for your recent stay at Hotel Raphael and for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be great and that your check-in experience was easy and accommodating. We strive to provide top-notch service to all of our guests, and we are thrilled to hear that our concierge was one of the best you have experienced while traveling. We truly appreciate your kind words and we hope to have the pleasure of welcoming you back to our property in the near future. Best regards, Fabrice Afuta - General Manager

8/10 Hyvä

Noela

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The location is great. The room and bathroom very well appointed. Only issue was that the roof restaurant was closed.
Yöpyi 3 yötä toukokuussa 2024
Fabrice Afuta - General Manager vastasi 22.5.2024
Dear Madam, Thank you for your recent stay at the Majestic Hôtel-Spa and your feedback. We are glad to hear that you enjoyed the location and the amenities in your room. We apologize for any inconvenience regarding the closure of the rooftop restaurant during your stay. We are delighted to announce that our rooftop is now open, and we are excited for our guests to experience our delicious summer menu with amazing views of Paris. We hope you will have the opportunity to visit us again and enjoy all that our hotel has to offer. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

6/10 OK

Anna

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024
Fabrice Afuta - General Manager vastasi 22.5.2024
Dear Madam, We thank you for taking the time to rate your recent stay at the Majestic Hôtel-Spa. We appreciate your feedback and strive to continuously improve our services to better meet the expectations of our guests. If you have any specific concerns or suggestions that you would like to share with us, please do not hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an excellent experience. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

abel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel Raphael is truely a luxurious experience.
Yöpyi 7 yötä toukokuussa 2024
Fabrice Afuta – General Manager vastasi 16.5.2024
Dear Sir, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a truly luxurious experience at Hotel Raphael. Our team works diligently to provide a high level of service and hospitality, and it is always rewarding to hear that our efforts are appreciated. We hope to welcome you back to our hotel in the near future, and continue to exceed your expectations. Thank you again for your kind words. Best regards, Fabrice Afuta – General Manager

8/10 Hyvä

Sawako

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
素敵な家具と空間で、まるで映画の中にいるようで、とても素敵な居心地でした。古き良き日のパリにワープするような気分で大変楽しめました。ぜひまた泊まりたいです。
Yöpyi 3 yötä toukokuussa 2024
Fabrice Afuta – General Manager vastasi 16.5.2024
Dear Madam, we thank you very much for your recent stay at Hotel Raphael and your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our furniture and space made you feel like you were in a movie. It is our goal to provide a cozy and comfortable atmosphere for our guests, and we are thrilled to hear that we achieved that for you. We would be more than happy to have you stay with us again in the future. Thank you for choosing to stay at the Raphael. Best regards, Fabrice Afuta – General Manager

10/10 Loistava

EIJI

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 6.5.2024
Dear Sir, We thank you for your recent stay at Hotel Raphael and five-star review. We are thrilled to hear that you had a great stay and our facilities and services met your expectations. Thank you for choosing to stay with us and we hope to welcome you back again soon.. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Johjan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El hotel es clásico parisino, y su personal es siempre muy amable, nos trataron como reyes
Yöpyi 1 yön huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 6.5.2024
Dear Sir, We thank for your recent stay at Hotel Raphael and kind words. We are thrilled to hear that you enjoyed the classic Parisian atmosphere and that our staff treated you like royalty. Our team works hard to ensure that every guest feels welcomed and valued, so it is wonderful to know that we were able to make your stay memorable. We hope to welcome you back again soon for another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Julie, Falmouth

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic professional staff and located in a very walkable part of the city. Our superior room was beautiful. I would definitely recommend this hotel to family and friends.
Yöpyi 3 yötä huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 6.5.2024
Dear Julie, We thank you for your recent stay at Hotel Raphael and five-star feedback. We are grateful for your kind words about our professional staff, convenient location, and beautiful rooms. It is always our goal to provide a wonderful experience for all of our guests, and we appreciate you recommending our hotel. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. Best regards, Fabrice Afuta - General Manager

8/10 Hyvä

Lisa

Hyvää: Siisteys ja henkilökunta ja palvelu
Staff
Yöpyi 1 yön huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 6.5.2024
Dear Madam, We would like to thank you for taking the time to leave us a review following your recent stay at Hotel Raphael. We are delighted to hear that you enjoyed your stay with us. Your rating of 4/5 is greatly appreciated.If there is anything specific that you feel we could improve upon, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Lynette

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unfortunately the rooftop terrace was closed for renovations.
Yöpyi 2 yötä huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 6.5.2024
Dear Madam, We thank you for your recent stay at Hotel Raphael and your five-star feedback. We are very pleased to read you had a pleasant stay but we apologize for any inconvenience caused by the closure of our rooftop terrace. As mentioned on our hotel website, access to the rooftop terrace is restricted during the winter months for security reasons. We are pleased to announce that our rooftop will be reopening soon for the summer season, and we look forward to welcoming you back to enjoy the stunning views and delicious menu. Until then, our concierge team is always available to provide tours of the rooftop upon request. Again, thank you for choosing our hotel for your stay, and we hope to have the opportunity to host you again in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Tham

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location is excellent, walkable to shops, metro and tourist attractions.
Yöpyi 5 yötä huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 22.4.2024
Dear Sir, We thank you for taking the time to leave a review of your recent stay at Hotel Raphael. We are thrilled that your experience was worth a 5-star feedback and that you enjoyed our convenient location.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Lauren

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful boutique hotel walking distance to Champs Elysee and Eiffel Tower.
Yöpyi 3 yötä huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 22.4.2024
Dear Madam, We thank you for taking the time to leave a review of your recent stay at Hotel Raphael. We are thrilled to hear that you had a pleasant stay with us and enjoyed our convenient location within walking distance of the Champs Elysee and Eiffel Tower. We pride ourselves on offering a beautiful and charming accommodation for our guests to enjoy during their time in Paris. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with another wonderful experience. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

NARESHRAM

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2024
Fabrice Afuta - General Manager vastasi 16.5.2024
Dear Sir, We would like to thank you for your recent stay at Hotel Raphael and for your five-star rating. We are thrilled to hear that you had a wonderful experience with us. Your positive feedback is truly appreciated and we hope to welcome you back again soon. If you have any additional feedback or comments to share, please feel free to reach out to us. Thank you again for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Denise

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful spacious room
Yöpyi 4 yötä huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 19.4.2024
Dear Madam, Thank you for your kind feedback following your recent stay at Hotel Raphael. We're thrilled to hear that you found our room spacious and beautiful. We strive to provide a comfortable and welcoming environment for all of our guests, and we're so glad that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Darcy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful hotel! Nice decor and very helpful staff. The cafe across the street was perfect for breakfast too!
Yöpyi 2 yötä huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 9.4.2024
Dear Madam, We would like to thank you for taking the time to share your feedback with us following your recent stay at Hotel Raphael. We are thrilled to hear that you enjoyed your stay at our hotel and found our decor to be pleasant. Our team is dedicated to providing exceptional service, so we are delighted that you found our staff to be helpful. We are also pleased to hear that you were able to enjoy the cafe across the street for breakfast. We strive to provide our guests with a memorable experience, and we are thrilled to hear that you had a perfect dining experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

HIVA

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We thoroughly enjoyed the tranquil ambiance of this hotel. It exudes charm and sophistication with its antique furniture and 1920s theme. The Wi-Fi connection is excellent, and the staff are incredibly accommodating. However, it’s important to note that there are no pool or spa facilities, and the TV offers only a limited selection of channels, primarily news channels.
Yöpyi 8 yötä maaliskuussa 2024
Fabrice Afuta - General Manager vastasi 9.4.2024
Dear Madam, We would like to thank you for your five-star feedback following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed the tranquil and authentic ambiance of our hotel to your liking. We are committed to providing excellent customer service and we are glad that our staff were accommodating during your stay. We appreciate your note about the lack of pool and spa facilities, as well as the limited TV channel selection. We are always looking for ways to improve our offerings and will take your comments into consideration for future enhancements. We hope to welcome you back to our hotel in the future and continue providing you with a pleasant and relaxing experience. Thank you for choosing to stay with us. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Ben Angela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was absolutely beautiful, so much room, great location and the staff were accommodating and thoughtful. I will definitely be back!!
Yöpyi 1 yön huhtikuussa 2024
Fabrice Afuta - General Manager vastasi 9.4.2024
Dear Sir, Thank you so much for your kind words following your recent stay at Hotel Raphael. We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team always strives to provide exceptional service and it means a lot to us to hear that we were able to make your stay memorable. We look forward to welcoming you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Armin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä maaliskuussa 2024
Fabrice Afuta - General Manager vastasi 6.5.2024
Dear Sir, We thank you for your five-star review after your recent stay at Hotel Raphael. We are thrilled to hear that you enjoyed your experience at our hotel and that we were able to exceed your expectations. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another fantastic stay. Best regards, Fabrice Afuta - General Manager

8/10 Hyvä

Daniel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall beautiful property! Wonderful amenities, location, and service. Too bad the roof was closed, and the bar closes early so be sure to ask about hours of operation.
Yöpyi 1 yön maaliskuussa 2024
Fabrice Afuta - General Manager vastasi 3.4.2024
Dear Sir, Thank you for your kind words following your recent stay at Hotel Raphael. We are pleased that you had an overall pleasant stay with us and enjoyed our prime location, facilities, and service. We regret that you were unable to access our rooftop during your visit. As noted on our website, the rooftop is open for lunch and dinner throughout the summer season, from June to September, pending weather conditions. Access is limited during the fall and winter months due to security reasons, but our team is always happy to provide tours upon request. Until the warm days, we invite you to discover an exceptional culinary experience in our new restaurant, Le Boudoir du Raphael. Thank you again for choosing us and we hope to have the opportunity to welcome you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Mireilly, Newark

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellence all around. Amazing staff, from the moment you arrive until you leave. These people are truly the BEST!
Yöpyi 5 yötä maaliskuussa 2024
Fabrice Afuta - General Manager vastasi 4.4.2024
Dear Madam, We thank you for you staying with us at the Hotel Raphael and kind words. We are so thrilled to hear that you had an excellent experience with our team during your stay. They all work hard to provide top-notch service and we truly appreciate your recognition. Thank you again for choosing us and we hope to welcome you back again soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

sravan, painted post

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was really excellent service and staff was helpful to give information about what to do around
Yöpyi 3 yötä maaliskuussa 2024
Fabrice Afuta- General Manager vastasi 3.4.2024
Dear Sir, We would like to thank you for your kind words following your recent stay at the Hotel Raphael. We are thrilled to hear that you had an excellent experience with our staff and that they were able to provide you with helpful information about the area. We strive to provide top-notch service to all of our guests, so we are happy to hear that we exceeded your expectations. Thank you again for choosing us and we look forward to welcoming you back again soon. Best regards, Fabrice Afuta- General Manager

10/10 Loistava

Edward

Yöpyi 1 yön maaliskuussa 2024
Fabrice Afuta - General Manager vastasi 3.4.2024
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

TOMOKO

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
good hosptality and clean hotel, location is convinient
Yöpyi 2 yötä helmikuussa 2024
Fabrice Afuta - General Manager vastasi 4.4.2024
Dear Madam, We thank you so much for your kind words and five-star review following your recent stay at the Hotel Raphael. We are thrilled to hear that you enjoyed our hospitality and found our hotel to be clean. It's also great to know that our location was convenient for your stay. We strive to provide all of our guests with a comfortable and enjoyable experience, so it's wonderful to hear that we succeeded with you. Thank you again for choosing us and we look forward to welcoming you back again in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Rainer

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Old-style (Grand-) Hotel. Ausnehmend freundliches Personal. Charme und Dekor schon ein bißchen fading. Hervorragende Lage am Etoile.
Yöpyi 1 yön maaliskuussa 2024
Fabrice Afuta - General Manager vastasi 4.3.2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to read you had a lovely experience and that our professional team contributed to your satisfaction. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Pinar

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Fabrice Afuta - General Manager vastasi 3.4.2024
Dear Madam, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

TOMOKO

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
good hosptality! clean
Yöpyi 4 yötä helmikuussa 2024
Fabrice Afuta - General Manager vastasi 27.2.2024
Dear Madam, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are very pleased to know you had a pleasant stay with us and appreciated our clean facilities and hospitality. Thank you again for choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Ahead, VOULA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The best
Yöpyi 3 yötä helmikuussa 2024
Fabrice Afuta - General Manager vastasi 26.2.2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your five-star feedback. We are delighted that your stay met all your expectations, and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

8/10 Hyvä

Jack

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great experience with courteous and professional staff. Will return
Yöpyi 6 yötä helmikuussa 2024
Fabrice Afuta - General Manager vastasi 26.2.2024
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for your feedback. We are pleased to know you had a great experience and that the service of our dedicated team played a key role in ensuring your satisfaction. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Richard Mark

Yöpyi 4 yötä helmikuussa 2024
Fabrice Afuta - General Manager vastasi 3.4.2024
Dear Sir, We would like to thank you for your recent stay at the Hotel Raphael and for your five-star feedback. We are very pleased that your stay met your expectations and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Joel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Really beautiful hotel!
Yöpyi 2 yötä tammikuussa 2024
Fabrice Afuta - General Manager vastasi 31.1.2024
Dear Sir, We would like to thank you for your recent stay at the Raphael and for your five-star feedback. We are very pleased to read that you found our hotel to your liking and had a most pleasant time with us. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

4/10 Huono

CEN QIN

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall the property is very old. The carpet in the room has all kinds of stains it’s quite gross. The room also smells weird. We were there in January and even we turned the heater to max was still very cold in the room. Gym is so tiny. Impossible to workout.
Yöpyi 3 yötä tammikuussa 2024
Fabrice Afuta - General Manager vastasi 23.1.2024
Dear Madam, On behalf of the Raphael team we extend our best wishes for the New Year and we thank you for staying with us. We would like to apologize for not meeting your expectations nor our standards. The cleanliness issues you encountered is certainly very unusual of our property. Our dedicated housekeeping team works on ensuring our rooms meet the highest housekeeping standards. Please know that your feedback was immediately forwarded to our Executive Housekeeper and maintenance team for deep follow-up of your room. Regarding our gym, we have installed brand new cardio machines beginning of this year, so we are rather disappointed with your feedback. While the room is quite small, our gym offers the equipment needed to complete a solid workout. Again, our sincerest apologies for this unfortunate experience. We do hope you will give us another opportunity to change your last impression soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
You won’t be disappointed
Amazing hotel. Clean, friendly staff. Very well located. Will book there again!
Yöpyi 1 yön tammikuussa 2024
Fabrice Afuta - General Manager vastasi 23.1.2024
Dear Madam, Dear Sir, On behalf of the Raphael team, we would like to extend our best wishes for the Newy Year and thank you for your recent stay with us. We are so pleased that you had an amazing time with us and appreciated our prime location, clean facilities, and friendly team. We will make sure to pass on your kind words to the entire team. Thank you again for staying with us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Jacklyn

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was an incredibly beautiful property. The ambiance was perfect. And the staff was attentive .the location was perfectly convenient. We loved our stay here and wish we could have stayed longer.
Yöpyi 2 yötä joulukuussa 2023
Fabrice Afuta - General Manager vastasi 23.1.2024
Dear Madam, On behalf of the Raphael team, we would like to extend our best wishes for the New Year and thank you for staying with us. We are thrilled to read that you had a lovely experience with us and that our dedicated team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

BENOIT, Nottingham

Hyvää: Siisteys ja henkilökunta ja palvelu
Charming hotel with excellent staff
Yöpyi 4 yötä joulukuussa 2023
Fabrice Afuta - General Manager vastasi 23.1.2024
Dear Sir, On behalf of the Raphael team, we extend our best wishes for the New Year and thank you for your recent stay with us. We are thrilled to see that every aspect of our hotel met your expectations and that our team contributed to your full satisfaction. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Francesco

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
Fabrice Afuta - General Manager vastasi 23.1.2024
Dear Sir, We would like to extend our best wishes for the New Year and thank you for your recent stay at the Raphael. We are very pleased to read that your stay went so well and that our services and facilities met your expectations. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Patrick

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful hotel - best location - big rooms for great value - excellent food - very excellent service and terrific staff.
Yöpyi 8 yötä marraskuussa 2023
Fabrice Afuta - General Manager vastasi 11.12.2023
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for taking the time to share your five-star feedback on Expedia. It's a delight to hear that your stay went so well and we are even happier that our central location, dedicated service and as well as excellent food are one of the main reasons your expectations were exceeded. Thank you again for staying with us and we all look forward to welcoming you back in the near future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Gleb

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä marraskuussa 2023
Fabrice Afuta - General Manager vastasi 5.12.2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to rate your experience. We are very pleased to see that you had a pleasant stay with us and that our facilities and services met your expectations. Thank you again for staying with us and we allo look forward to welcoming you back for more Majestic moments. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

joseph

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Agréable de retrouver ces hôtels de caractère qui ont une âme et qui sont le témoignage d’une belle époque
Yöpyi 2 yötä marraskuussa 2023
Fabrice Afuta - Directeur vastasi 28.11.2023
Cher Monsieur, Nous vous remercions pour votre récent séjour à l'Hôtel Raphael et d'avoir pris le temps de nous partager votre avis. Nous sommes ravis de lire votre enchantement et que le charme du Raphael ait une nouvelle fois opéré. Au plaisir de vous accueillir à très bientôt parmi nous. Cordialement, Fabrice Afuta - Directeur

10/10 Loistava

James

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel Raphael was beautiful and accommodating. Everyone was very friendly and went above and beyond to make us feel welcomed and at home. I highly recommend this hotel. 5 stars!
Yöpyi 2 yötä marraskuussa 2023
Fabrice Afuta - General Manager vastasi 28.11.2023
Dear Sir, We would like to thank you very much for your recent stay at the Raphael Hotel and for leaving us your five-star feedback. We are very pleased to know that your experience met your expectations and we will be sure to share your kind words with the entire team. Thank you again for staying with us and we look forward to welcoming you back to the Raphael. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

James

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel Raphael is beautiful. The staff is all incredibly friendly and well versed in English. Truly the people here make you feel very welcome and appreciated. I highly recommend this place to anyone planning to stay in Paris!
Yöpyi 2 yötä marraskuussa 2023
Fabrice Afuta - General Manager vastasi 14.11.2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for your recommendation. It fills us with pride to hear that you enjoyed your experience to the fullest and we are especially pleased that you felt well-looked after; Your compliments are much appreciated and will be shared with the entire team. Thank you again for staying with us and we all look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Thamara

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Overall it’s a wonderful hotel and location and the staff is superb! I think the rooms mainly the living and bedroom areas need major renovations to freshen up the space. The carpets, sofa, drapes were all quite worn and better use of the space would make it so much more special especially at the cost.
Yöpyi 2 yötä lokakuussa 2023
Fabrice Afuta – General Manager vastasi 7.11.2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for sharing your experience on Expedia. We are pleased to read you had an overall pleasant stay and that you enjoyed the service provided by our dedicated team. Regretfully, the condition of our room facilities has not been able to meet your expectation and we sincerely apologize for the inconvenience. Continuous maintenance works are being carried out frequently to guarantee that our facilities are up to standard. This includes carpet replacement, wall repainting, furniture restoration and so on. We appreciate your feedback and we will be sure to take your comments into consideration for our next refurbishment project that will enhance the overall hotel facilities and appearance. Thank you again for choosing us and we hope to have another chance to serve you in the future. Best regards, Fabrice Afuta – General Manager

10/10 Loistava

KANAKO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
Fabrice Afuta - General Manager vastasi 2.11.2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for your five-star feedback. We are delighted to know that you had a pleasant stay with us and enjoyed our services and facilities. Thank you again for staying with us and we all look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager

8/10 Hyvä

Foziah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Location is great Staff are very friendly and helpful. Room is spacious and clean. I definitely will stay there again but not have breakfast. I did not enjoy the breakfast. Eggs were tasteless. Rest of the buffet was ok
Yöpyi 3 yötä syyskuussa 2023
Fabrice Afuta - General Manager vastasi 31.10.2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your feedback on Expedia. We are pleased to read you had a pleasant stay overall and appreciated the service of our dedicated team and clean and spacious corner rooms. However, we would like to apologize for your disappointing breakfast. Please know that your comments are taken on board and will be shared with our Chef for improvement. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Mark, st clair shores

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Ice classic hotel with great rooms in an excellent location
Yöpyi 1 yön lokakuussa 2023
Fabrice Afuta - General Manager vastasi 26.10.2023
Dear Sir, We would like to thank you for staying with us at the Raphael Hotel and for such high rating. We are very pleased that your stay met your expectations and that you appreciated our location and facilities. Thank you again for your visit and we look forward to welcoming you back to the Raphael very soon. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Patricia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very convenient location. Staff very nice and friendly. Room was beautiful.
Yöpyi 3 yötä lokakuussa 2023
Fabrice Afuta - General Manager vastasi 26.10.2023
Dear Madam, We would like to thank you for staying with us at the Raphael Hotel and for taking the time to share your five-star feedback on Expedia. We are very pleased to read that you had a pleasant stay with us and enjoyed our convenient location and the service of our dedicated team. Thank you again for choosing us and we look forward to welcoming you back in the future. Best regards, Fabrice Afuta - General Manager

10/10 Loistava

Gerard

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat
Paris in October
Excellent hotel, and the staff was wonderful, as usual. Disappointed with no restaurant, the current one is being renovated. Breakfast was so, so. Should have offered something for the lack of bar and restaurant
Yöpyi 2 yötä lokakuussa 2023
Fabrice Afuta – General Manager vastasi 19.10.2023
Dear Sir, We would like to thank you for your recent stay at the Raphael Hotel and for taking the time to share your feedback on Expedia. We are pleased to read that you had a pleasant stay overall and that our team was a key asset in having a pleasant time. We are sorry you could not access our bar and restaurant on this occasion. As part of our continued commitment to enhance our property and service, renovation works are being carried out in the bar and restaurant. Both outlets have been relocated in the meeting rooms on ground floor. We are very excited to welcome our guests in our newly refurbishment restaurant and bar. Thank you again for staying with us and we look forward to welcoming you back soon to the Raphael. Best regards, Fabrice Afuta – General Manager

4/10 Huono

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hôtel à éviter
Yöpyi 1 yön lokakuussa 2023
Fabrice Afuta - Directeur vastasi 19.10.2023
Chère Madame, Cher Monsieur, Nous vous remercions pour votre récent séjour au Raphael et d'avoir pris le temps de nous partager votre avis. Nous sommes sincèrement navrés de lire que votre expérience n'ait pas été à la hauteur de vos attentes et vous prions d’accepter nos sincères excuses pour tout désagrément rencontré. Malheureusement, nous sommes dans l’incapacité de retracer votre réservation, votre commentaire ayant été laissé de manière anonyme. N'hésitez à pas nous partager les détails de votre réservation afin que nous puissions effectuer le suivi nécessaire. Nous restons à votre écoute et espérons avoir l'opportunité de regagner votre confiance lors d'un prochain séjour. Cordialement, Fabrice Afuta - Directeur

10/10 Loistava

Virginie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Fabrice Afuta - General Manager vastasi 9.10.2023
Dear Madam, We would like to thank you for staying with us at the Raphael and for leaving us your feedback. We are thrilled to see that you had an excellent stay with us and appreciated our services and facilities. Thank you again for your choosing us and we look forward to welcoming you back soon. Best regards, Fabrice Afuta - General Manager