Matkat – Pepperwood Grove

Great service, clean rooms, nice location in Nob Hill. Would definitely come back…

My partner and I initially booked a standard room at the Handlery Hotel San Francisco. On arrival, there was a noticeable odour in the lobby, hallway and our room. We reported this to staff, who promptly sprayed air freshener in both the hallway and room. Our biggest disappointment was that the room looked completely different from the advertised photos. We felt the images were misleading as the room was small, outdated, and the sink was located in the bedroom by the entrance rather than in the bathroom. Our booking also stated a standard room with one queen bed, yet we were initially given a double bed. Staff later offered us a "free" upgrade to a queen room, but this was simply the room we had originally booked. We considered moving to another hotel but decided to save money and give the Handlery a second chance by paying extra to upgrade to a Premier King room. Although it was an improvement, it was still outdated and had further maintenance issues. The bathtub drained poorly, leaving water around our ankles while showering, although this was fixed quickly after we reported it. The toilet also leaked after every flush. Maintenance advised this was a "known issue" and not a quick fix. Faults like this should be resolved before rooms are made available to guests. I would like to emphasise that the staff were friendly, helpful and attentive throughout, and this review is not a reflection of their service. Unfortunately, despite their efforts, we would not stay here again.