Chalet't – Philadelphia

”I had spiders in my room. I asked for a wake up call and never got one.”

”Clean room”

”Huge comfortable suites, clean spaces, excellent bedding and linens. Good quality mattress. Large airy windows, green and river views. Only thing I would change would be color choice in the corridors: the matt black was endless and a poor choice for hallways and common areas. Otherwise an excellent stay”

”Excellent staff”

”Would have liked to give a better rating, but there were just too many isssues with our stay. There was no tv remote in our room. When we spoke with the front desk, we were told someone would get back to us, which they did not. There was no hand soap in the dispenser in the bathroom, and no body wash in the shower. There were leftover Chinese takeout containers in the refrigerator, which were starting to leave an odor. The bed was quite uncomfortable, and we were not sure why it was so low to...

”I liked that staff was nice, restaurant right by parking lot. Room was huge. The only issue was new staff and rooms weren't ready by check in.”

”Helpful staff; Willing to go the extra mile to ensure guests have a good experience.”

”It is important to have the capacity to boil water in the room. A microwave and a kettle are important. Not everyone does coffee or tea. It is time to change the carpet and some of the furniture in the room. Where possible, have firm mattresses. Today, like me, many people suffer from back pain. When the mattress is too soft, it is hard to sleep. Thank you,”

”Simple electronic check-in. Superb building design, rooms. Outstanding rainfall shower, plenty of hot water and A/C worked perfectly. Rooftop deck…quiet retreat, great views. Plenty of parking decks to use in center city. Great location in the heart of center city. Easy walk to surrounding neighborhoods like Rittenhouse.”

”Wish continental breakfast for all”