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Arvostelut: Doubletree by Hilton Philadelphia Airport

4 out of 5
Doubletree by Hilton Philadelphia Airport
4509 Island Ave, Philadelphia, PA

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 602 kautta 1598 arvostelua" "
Arvosana 8 - Hyvä. 327 kautta 1598 arvostelua" "
Arvosana 6 - OK. 243 kautta 1598 arvostelua" "
Arvosana 4 - Huono. 196 kautta 1598 arvostelua" "
Arvosana 2 - Hirveä. 230 kautta 1598 arvostelua" "

7,4/10

Siisteys

7,8/10

Henkilökunta ja palvelu

6,8/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Maria de Lourdes

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Management vastasi 27.5.2024
Thank you for your review, David. We look forward to your future stay with us!

10/10 Loistava

Brenda

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient to airport
Yöpyi 1 yön toukokuussa 2024
Management vastasi 26.5.2024
Thank you for your review, Brenda. We look forward to your future stay with us.

8/10 Hyvä

Dominic

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Management vastasi 25.5.2024
Thank you for your review, Dominic. We look forward to your future stay with us.

2/10 Hirveä

Natasha

Liikematkailija
Huonoa: Palvelut/mukavuudet
Customer service was awful.
Yöpyi 1 yön toukokuussa 2024
Management vastasi 23.5.2024
Thank you for your review, Natasha. We apologize that you did not enjoy your stay. We strive to exceed guest expectations with each visit. We will discuss your comments with our team and look to improve before your next stay with us!

10/10 Loistava

Scott

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All of the staff was extremely friendly. This truly is the city of brotherly love.
Yöpyi 1 yön toukokuussa 2024
Management vastasi 22.5.2024
Thank you for your review, Scott. We appreciate your feedback and look forward to your future stay with us!

2/10 Hirveä

Fumitake

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Bad attitude from the front desk for room cleaning. After staying one night, even we requested at the front desk for cleaning the room in the morning, nobody clean the room at all. By the way, the room carpet is too old so that it smells badly.
Yöpyi 2 yötä toukokuussa 2024
Management vastasi 21.5.2024
Thank you for your review, Fumitake. We apologize for any inconvenience you may have experienced during your stay. We strive to exceed guest expectations with each visit. We will discuss your comments internally as a team to determine how we can improve for your next visit!

8/10 Hyvä

William

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Management vastasi 22.5.2024
Thank you for your review, William. We look forward to your future stay with us.

2/10 Hirveä

Yanaira

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel felt unsafe. The room didn’t even have a mini fridge this was not listed on the description. The tub had rust in it. The hotel bar was dirty and felt unsanitary
Yöpyi 2 yötä toukokuussa 2024
Management vastasi 20.5.2024
Thank you for your review, Yanaira. We apologize that you did not enjoy your stay. We strive to exceed guest expectations with each visit. We will share your comments with our team and look forward to your future stay with us.

6/10 OK

Stephane

Huonoa: Siisteys
Yöpyi 2 yötä toukokuussa 2024
Management vastasi 20.5.2024
Thank you for your review, Stephane. We look forward to your future stay with us.

2/10 Hirveä

todd

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very old and unkept. Feels very grimy and dirty. Really disappointed.
Yöpyi 1 yön toukokuussa 2024
Randy - General Manager vastasi 19.5.2024
Thank you for the feedback. We do apologize for the inconveniences you experienced. We will be starting a complete renovation project in January of 2025.

6/10 OK

Martin

Liikematkailija
Hyvää: Siisteys
Was too long to wait for the shuttle at the airport, higher than the 30 minutes announced. Some of the room’s accessories could do with a refresh. Restaurant is ordinary…
Yöpyi 1 yön toukokuussa 2024
Randy - General Manager vastasi 19.5.2024
Thank you for the feedback, we appreciate it and will use to make improvements moving forward. We will be starting a complete hotel renovation in January of 2025.

6/10 OK

Angelo

Hyvää: Majoituspaikan kunto ja tilat
Nothing
Yöpyi 1 yön toukokuussa 2024
Management vastasi 20.5.2024
Thank you for your review, Angelo. We look forward to your future stay with us.

2/10 Hirveä

Lindsay

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Have been waiting almost an hour for airport shuttle to get to the airport. Front desk says it runs every thirty minutes but when it came by it was full.
Yöpyi 1 yön toukokuussa 2024
Management vastasi 21.5.2024
Thank you for your review, Lindsay. We apologize for the inconvenience and will share your comments with our team. We strive yo ex eed guest expectations and will work towards accomplishing that goal. We look forward to your future visit with us.

6/10 OK

Kevin, Philadelphia

Yöpyi 1 yön toukokuussa 2024
Randy - General Manager vastasi 19.5.2024
Thank you for staying with us. We appreciate your feedback.

2/10 Hirveä

Helal

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very dirty and old tables In the room
Yöpyi 1 yön maaliskuussa 2024
Management vastasi 25.5.2024
Thank you for your review, Helal. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team.

2/10 Hirveä

Helal

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very dirty inside the room
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 26.5.2024
We're sorry to see that you didn't enjoy your stay. We look forward to another opportunity in the future.

8/10 Hyvä

ROBERT

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Randy - General Manager vastasi 14.5.2024
Thank you for staying with us. We appreciate your business and look forward to welcoming you back.

10/10 Loistava

Dawn

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location close to the airport, which I chose because I was arriving late and leaving early. Great shuttle service and awesome food and beverages. Welcoming and friendly staff, and room spacious, with great bathroom.
Yöpyi 2 yötä toukokuussa 2024
Management vastasi 13.5.2024
Thank you for your review, Dawn. We look forward to your future stay with us!

10/10 Loistava

Abbie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Comfy bed and quiet
Yöpyi 1 yön toukokuussa 2024
Management vastasi 13.5.2024
Thank you for your review. We look forward to your future stay with us!

8/10 Hyvä

Katherine

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024
Randy - General Manager vastasi 13.5.2024
Thank you for staying with us. We appreciate your business and feedback.

6/10 OK

William C

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 13.5.2024
Thank you for your review, William. We look forward to your future stay with us!

8/10 Hyvä

Benjamin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Management vastasi 13.5.2024
Thank you for your review, Benjamin. We look forward to your future stay with us!

8/10 Hyvä

Craig

Beds were very comfortable. Everything was clean. Drive through outside had a crumbling ceiling with falling stucco.
Yöpyi 1 yön toukokuussa 2024
Management vastasi 11.5.2024
Thank you for your review, Craig. We will share your comments with our team.

10/10 Loistava

Louis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Easy access Rooms reasonless Staff excellent
Yöpyi 1 yön toukokuussa 2024
Management vastasi 10.5.2024
Thank you for your review, Louis. We look forward to your future stay with us!

4/10 Huono

cindy

Huonoa: Majoituspaikan kunto ja tilat
N/A
Yöpyi 1 yön maaliskuussa 2024
Management vastasi 10.5.2024
Thank you for your review, Cindy. We apologize that we did not meet your expectations but look forward to another opportunity to exceed them in the future!

4/10 Huono

MARY

Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was shocked to find such a poor quality room at this hotel especially with how expensive it was. My biggest complaint was the shower. After a long day of traveling all I wanted was a good hot shower with good water pressure and a nice bed. Well, i couldnt get the water to more then one temperature even if i tried for a long time turning the knob different ways. And the water pressure was so low i couldnt even rinse my hair properly. Plus it smelled musty in the bathroom/shower area. No fridge or microwave in the room. Over all a disappointing stay.
Yöpyi 1 yön toukokuussa 2024
Management vastasi 8.5.2024
Thank you for your review, Mary. We apologize that your experience was less than perfect. We take pride an exceeding guest expectations with each stay. Your comments will be shared and discussed with our team to improve for your future stay with us.

10/10 Loistava

Jeanine

Matkusti pienten lasten kanssa
Hyvää: Palvelut/mukavuudet
I liked the hotel but my tv was messed up and I was charged for the internet after I was told it was free.
Yöpyi 2 yötä maaliskuussa 2024
Management vastasi 8.5.2024
Thank you for your review, Jeanine. We apologize for any inconvenience you may have experienced during your stay. At our facility, standard internet is offered complimentary. We do offer an upgraded version if that is needed at a small cost. In reviewing your folio, I do not see any internet charge on your folio. We appreciate you staying with us and look forward to your future stay!

10/10 Loistava

Angelic

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Randy - General Manager vastasi 7.5.2024
thank you for the feedback. We appreciate your business.

10/10 Loistava

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay.
Yöpyi 1 yön toukokuussa 2024
Management vastasi 5.5.2024
Thank you for your review Andrew. We look forward to your future stay with us.

6/10 OK

George Elder

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We just slept a couple of hours before our flight. Limited view of property.
Yöpyi 1 yön toukokuussa 2024
Management vastasi 5.5.2024
Thank you for your review, George. We look forward to your future stay with us.

10/10 Loistava

Annemarie

Yöpyi 1 yön huhtikuussa 2024
Management vastasi 25.5.2024
Thank you for your review, Annemarie. We look forward to your future stay with us.

8/10 Hyvä

Monica

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Management vastasi 5.5.2024
Thank you for your review, Monica. We look forward to your future stay with us.

6/10 OK

M

Yöpyi 1 yön toukokuussa 2024
Management vastasi 25.5.2024
Thank you for your review. We look forward to your future stay with us.

6/10 OK

victor

Huonoa: Palvelut/mukavuudet
Signs promote staff or self parking, but no one is available to park your car. Room key did not work to open the parking gate so I could self-park. Staff that i did interact with (front desk, shuttle driver) were mediocre in their welcome, enthusiasm to help, and friendliness. Room had no mini fridge; hotel had no available restaurant or cafe. Even for an airport hotel, it felt unremarkable for the price paid. I expect better from Doubletree
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 2.5.2024
Thank you for your review, Victor. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team so that we can improve our service for your next visit. We do offer 3 separate outlet opportunities at the property. Landing serves a full breakfast buffet each morning. Cafe Express offers grab and go until noon. Players is open in the evening for dinner and drinks until midnight. We would be delighted to have you dine with us the next time you are in town.

10/10 Loistava

Kamronbek

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 2.5.2024
Thank you for your review, Kamronbek. We look forward to your future stay with us.

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great dtay
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 1.5.2024
Thank you for your review, Michael. We look forward to your future stay with us.

4/10 Huono

Stephen

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The shuttle was 75 minutes late. When I called to check on status, phone never picked up. Front desk understaffed for apparently over booked hotel. Waited 30 minutes to check in. Reserved and paid for king not available, sent to a double No refund. Room was shabby. Never staying here again.
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 1.5.2024
Thank you for your review, Stephen We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team.

8/10 Hyvä

Ty'Janique

Yöpyi 1 yön huhtikuussa 2024
Management vastasi 21.5.2024
Thank you for your review, Ty. We look forward to your future stay with us.

6/10 OK

cortney

Hyvää: Henkilökunta ja palvelu
Ok for a quick stay, rooms need renovations.
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Bob

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
Very worn room
Yöpyi 4 yötä huhtikuussa 2024
Management vastasi 30.4.2024
Thank you for your review, Bob. We appreciate your feedback and will share your concerns with our team. We look forward to your future stay with us!

2/10 Hirveä

Lixeida

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The service wasn't that bad, but the room was dirty and full of dust and the bathroom had a spider, the bathtub was in poor condition and in general everything looked dirty and worn out.
Yöpyi 1 yön huhtikuussa 2024
Randy - General Manager vastasi 29.4.2024
Thank you for staying with us and for commenting about your stay. We will use this feedback to improve.

8/10 Hyvä

Sevonne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 30.4.2024
Thank you for your review, Sevonne. We look forward to your future stay with us.

6/10 OK

Cressida

Hyvää: Siisteys
Yöpyi 3 yötä huhtikuussa 2024
Management vastasi 30.4.2024
Thank you for your review, Cressida. We look forward to your future stay with us.

10/10 Loistava

Jessie

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Transportation to and from the airport was so easy! Pool was small yet it worked for the kids. Very clean and polished.
Yöpyi 8 yötä huhtikuussa 2024
Randy - General Manager vastasi 26.4.2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Loistava

Beatriz

Yöpyi 1 yön huhtikuussa 2024
Randy - General Manager vastasi 16.5.2024
Thank you for staying with us. We appreciate the business and positive review.

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 27.4.2024
Thank you for your review, James. We look forward to your future stay with us.

10/10 Loistava

Rasheed

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice place, close to airport shuttle and shuttle is clutch!
Yöpyi 2 yötä huhtikuussa 2024
Management vastasi 25.4.2024
Thank you for your review, Rasheed. We look forward to your future stay with us.

8/10 Hyvä

Linda

Hyvää: Henkilökunta ja palvelu
Trash cans in the lobby were full, coffe table was dirty and the carpet was too.
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 23.4.2024
Thank you for your review, Linda. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team. We look forward to your future stay with us.

10/10 Loistava

Michelle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I want to say I've stayed at a lot of hotels and the front office check in staff ate the BEST!!!
Yöpyi 2 yötä huhtikuussa 2024
Management vastasi 22.4.2024
Thank you for your review, Michelle. We appreciate your feedback and look forward to your future stay with us.

8/10 Hyvä

philip

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Easy to find effortless check out
Yöpyi 1 yön huhtikuussa 2024
Management vastasi 22.4.2024
Thank you for your review, Philip. We appreciate your feedback and look forward to your future stay with us!