Dear German,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS ATLANTA - LAWRENCEVILLE. I am sorry that your experience did not meet your expectations. You indicated that you were disheartened that the rooms were booked out upon your arrival. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Hello Kristen, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I are disappointed to see your 1//5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Marina, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the service not being up to your standards along with the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Luis, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Racheal, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY regarding the nice room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hola Daniel,Gracias por sus comentarios después de su estadía con nosotros en HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. Lamento mucho saber que su experiencia más reciente con nosotros no cumplió con sus expectativas. Nuestro objetivo principal es brindar a todos los huéspedes una experiencia agradable y es problemático saber que usted enfrentó tal experiencia. Usted indicó que esto se debía a falta de limpieza. Tenga en cuenta que su voz es de gran importancia para nosotros en Red Roof y valoramos sus comentarios, que nos ayudarán a mejorar continuamente nuestros servicios y mejorar la experiencia de nuestros huéspedes.Gracias por compartir sus inquietudes y todo lo mejor en sus futuros viajes.Atentamente,Kerry-LeeGestión de tejados en redEspecialista en RediResponse

Dear Debbie, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE regarding the quiet area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Thank you for sharing your 5/5 rating with us, Ruslan. Our staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear more about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Rory. The team at our HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was saddened to see that we failed to provide you with a satisfactory stay. You stated that the dirty floor and the unfavorable odor mentioned, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best with your stays in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Leanne,Though you indicate that you were pleased with the service provided by our staff; however, we are disappointed to see that you felt our location was not a reflection of what was advertised, you found there to be a strong odor of smoke in your room, the refrigerator was unclean and that there were limited toiletries, etc. This is generally not something our guests experience with us, and we apologize.We hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Homer, Thank you for taking a moment to complete a survey of our HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. It is nice to know you were pleased with the lobby area of our hotel, however, we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding additional comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

Hello Emily,Your review of the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Hello Hieu, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Robert, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, the foul odor, the conditions of the floors and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Hello Ricardo, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Sergio, Thank you for taking the time to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Thank you Patricia, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. Please accept our most sincere apologies for the concern you described regarding the cleanliness of the rooms you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hey Eric,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It's saddening to hear that your experience did not meet your expectations due to the indicated foul odor, broken microwave, along with other highlighted issues. Please accept our sincerest apologies for such poor experience.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

Hello Carter,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Dear Joseph,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. It's great to hear that you were pleased with our service, the room and all the other positive features highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

Hello Auturo, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Jie,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that a few issues hindered your experience, such as the noise disturbance, the uncleanliness and the rusted sink. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Christina,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty room, rude staff and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Tara,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the staff was rude and the hotel was overbooked, which was saddening to read. At Red Roof, it is our intention to prevent similar problems in the future.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Pedro, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Enrique. The staff and I at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY were disappointed to see your 1/5 score. You indicated that our hotel was fully booked and you were sent to another location which was not being up to your standards. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Maria. The staff and I at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness and conditions of our hotel dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Dear Amaya, We at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway, Serge. I am sorry that your experience did not meet your expectations. You stated that your described instances of poor cleanliness hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Hello Karin, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Dana,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry to read that your stay did not meet your expectation. I am sorry to read that you found our property to be very dated and that the room was in a bad condition. Your satisfaction is important to us, and we'd like to make things right. We will take your feedback into consideration to make changes and improve our guest experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is crucial in minimizing these issues in the future and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Rick, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Curt, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the hotel. Your feedback is valuable, and we would like to ensure that your concern can be addressed appropriately. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future and the ensure your safety. Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. It's great to read that you had no problem staying at our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Mindy Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Emily, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Phoenix - Black Canyon Highway and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Aaron, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Scott, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Abel,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of the room, the uncleanliness described and the other listed issues hindered your stay, which was saddening to read.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

Dear Travis,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor you encountered in both rooms, lack of toilet paper and the other issues mentioned. We apologize for this issue. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. Have a great day.Sincerely, Red Roof Management

Dear Anne,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room and bathroom, broken stove, lack of tv, along with the other issues mentioned. We are truly saddened to read that you encountered these issues during your stay. I'll bring these matters to management's attention for further review. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

Dear Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. Whilst we are happy to read that the staff at check in were nice, we sincerely apologize for the upkeep of the bathroom not being to your standard and the issue with locating the on/off button on the A/C or heat. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

Dear Lorenzo,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the property lacked cleanliness and the staff were unprofessional and unaccommodating. Please accept our most sincerest apologies as this is not the standard we hold our staff or property to. We appreciate your comments and will certainly take them into consideration for future improvements.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours, Red Roof Management

Hello Suzan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Jenni, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of toiletries, heavy smell of smoke and the other concerns you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Judi,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the upkeep of the room, the condition of the pool and the other issues mentioned. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

Hi Ronda,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Lisa,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management