2/10
I usually don’t write reviews however, my honest experience needs to be heard in hopes it will help the next family that is interested in this hotel. I booked a 2 night stay hoping for a great time but this hotel was unacceptable! As we entered our room there was a musty, dog odor, the bathroom was dirty, there was dog paw prints on the headboard and the bedsheets had dog hair in them. I called to the front desk to ask if the sheets could be changed and the room to be cleaned and was told there was no housekeeping on site. I was told I could pick up new sheets and cleaning supplies to clean my room or change rooms. Anticipating the next room would be a better experience, I was wrong. The bathroom was again dirty and my daughter’s feet were BLACK from walking around the room for less than 5 minutes. I went to the front desk and on my way I saw a Mother and her son walking with a bag of linen. I asked if they had extra linens and the mother explained that her room was dirty as well. The front desk attendant offered a third room to me however, it would only have 1 queen bed (knowing I had 2 adults and 2 children on my reservation) I explained that 1 queen bed wouldn’t work for me and I requested a refund. I was told no refund would be issued. Unfortunately, I had to move to a different hotel but thankfully our next hotel was very clean!
Alexia
Yöpyi 2 yötä heinäkuussa 2025
