I’m writing to express my disappointment with our recent stay at your resort over the weekend, which we had booked to celebrate my wife’s birthday. We have visited your resort many times before and have always had great experiences, but unfortunately, this trip did not meet our expectations.
Upon arrival, we were shocked to find that the resort was undergoing major construction. The main pool was closed, the bar and all the restaurants were not operating, and the gym was in poor condition and clearly not being maintained. We were not informed of any of this in advance.
Had we known that these key amenities would be unavailable, we would have made different plans and stayed elsewhere.
These facilities are a major reason we return to your resort, and their unavailability significantly impacted the quality of our stay.
Despite the lack of amenities, we were still charged a daily resort fee, which we believe is inappropriate given the circumstances. We also spoke with several other guests during our stay who were issued refunds under similar complaints.
Given the situation, we are requesting a refund for our stay, or at minimum, a full refund of the resort fees. We hope you will take this matter seriously and respond promptly.
Sincerely,
Damon Poole
