6/10 OK
Tarkistettu asiakas
1.7.2013
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Hotel has potential but struggling with basics
Stayed for 2 nights on our road trip in Tuscany. The check-in / check-out procedure is extremely slow. It took some 10-15 minutes to check-in because the reception personnel had to type everything manually including passport details while in other places they just copy the documents. They put us on an smoking room even though we had reserved a non-smoking one. If you want to have an internet in your room you have to pay extra, which seems old school. The internet downstairs worked well though and was seasonably fast. The location is very far from downtown Pisa but as a road trip hub, it works ok. The parking is free outside, garage costs extra. But, DO NOT EAT AT THE RESTAURANT. We had a dinner there, which was a huge mistake. The staff wasn't professional at all. They didn't have any manners and they kept gossiping with each other with loud voices. They were also preparing next mornings breakfast and slamming plates and stuff right next us. The worst part was the food which was frozen and then microwaved!! You would expect better quality in Italy. Most likely the worst restaurant I have ever eaten. Otherwise the hotel was ok but not great.