7 ulkouima-allasta, aurinkovarjoja, aurinkotuoleja

Arvostelut: The Fives Beach Hotel & Residences - All Inclusive

4.5 out of 5
The Fives Beach Hotel & Residences - All Inclusive
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 509 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 222 kautta 1000 arvostelua" "
Arvosana 6 - OK. 112 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 77 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 80 kautta 1000 arvostelua" "

8,8/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Levi

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I have now stayed here twice and both times have been beyond exceptional! The food at this resort makes you feel like you’re truly somewhere magical! The staff is very kind and attentive. The only downside is waiting for a shuttle to get places since the resort is so big, but it was typically only about a 10-15 minute wait. Can’t wait to come back!
Yöpyi 5 yötä toukokuussa 2024
Management vastasi 20.5.2024
Dear Levi, Thank you for your wonderful review and for choosing to stay with us again! We're thrilled to hear that both of your visits have been exceptional and that you enjoyed our food and attentive staff. We can't wait to welcome you back for another fantastic stay!

10/10 Loistava

Caroline

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Just spent 5 days with my husband and had a great time. The resort is beautiful, safe, the staff always helpful, food was good, loved the wild life. Antonio was always around to check on us and make our stay the most pleasant! It is very family friendly, the room was great and spacious, always clean, plenty of excursions are offered on site. Perfect get away!
Yöpyi 6 yötä toukokuussa 2024
Management vastasi 16.5.2024
Dear Caroline, Thank you for sharing your recent experience at our hotel. We are delighted to hear that you and your husband enjoyed a wonderful stay with us. It's gratifying to know that you found our resort beautiful, and safe, and appreciated the attentive and helpful staff. We sincerely appreciate your positive feedback and look forward to welcoming you back for another perfect getaway in the future.

8/10 Hyvä

vinh ngoc

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wish they have a time schedule for what’s open for each restaurant, half of the restaurant was closed on Monday.
Yöpyi 3 yötä toukokuussa 2024
Management vastasi 13.5.2024
Dear Vinh Ngoc, Thank you for sharing your feedback about your recent stay with us. We appreciate your suggestion regarding providing a clearer schedule for restaurant availability. We understand how important it is for our guests to have this information readily accessible. We will review our procedures to ensure that future guests have a more seamless dining experience. We hope to welcome you back again soon for an even better stay!

10/10 Loistava

Chris

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No complaints. We got a great deal on amazing rooms and The Fives Beaches Resort met our expectations in all ways, especially for the price we paid.
Yöpyi 7 yötä huhtikuussa 2024
Management vastasi 7.5.2024
Dear Chris, Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience with us and that we exceeded your expectations.We look forward to welcoming you back for another memorable stay.

10/10 Loistava

Sarah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was great, except none of the restaurants take reservations so sometimes we had to wait up to 2.5 hours for a table.
Yöpyi 3 yötä huhtikuussa 2024
Management vastasi 7.5.2024
Dear Sarah, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your overall experience with us.We apologize for the inconvenience you experienced with the wait times at our restaurants. We appreciate your feedback and will use it to improve our dining services for our guests' convenience.We hope to welcome you back for another enjoyable stay in the future.

8/10 Hyvä

Vaidyanathan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä huhtikuussa 2024
Management vastasi 7.5.2024
Thank you for your fantastic rating. We hope to welcome you back soon!

4/10 Huono

Faris

Matkusti perheen kanssa
Despite being all inclusive, this place loves to upsell you extra charge for amenities that make the stay inconvenient. For example, they take up half the space surrounding the pool for beds that they make you pay a ridiculous amount for, and you can’t find space to lay for free bc space is limited, so people are always waking up early and reserving the free seats, if you’re up to the pool after 10am good luck finding a spot. Our ambassador never talked to us so we missed out on some of the things that were included in our reservation simply because no one told us about. Beach was all rocky with no place to swim in it. If you’re going for the beach don’t stay at this resort.
Yöpyi 5 yötä huhtikuussa 2024
Management vastasi 7.5.2024
Dear Faris, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding our amenities and seating arrangements at the pool. We appreciate your comments and will take them into consideration for future improvements.We regret to hear about your experience with our ambassador and the missed information. We will address this with our team to ensure better communication with our guests.We apologize that the beach did not meet your expectations. We value your feedback and will use it to enhance our offerings.Thank you again for your input, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Loistava

Barbara Elaine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This property was better than I expected would definitely go back again!! Highly recommended
Yöpyi 7 yötä huhtikuussa 2024
Management vastasi 25.4.2024
Dear Barbara, Thank you for your wonderful feedback! We are thrilled to hear that our property exceeded your expectations. It would be our pleasure to welcome you back again in the future. Your recommendation means a lot to us!

8/10 Hyvä

Alex

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 5 yötä huhtikuussa 2024
Management vastasi 25.4.2024
Dear Alex, Thank you for your kind evaluation. We look forward to your next visit!

10/10 Loistava

Sarah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I cannot express enough how amazing this trip was. From the staff to the food to the cocktails to the view. It was truly amazing. This was my second time and I will be back. I get a great experience from start to finish.
Yöpyi 4 yötä huhtikuussa 2024
Management vastasi 18.4.2024
Dear Sarah, We are delighted to know that your stay with us was truly unforgettable and that you wish to return for another great experience. We look forward to the honor of hosting you again!

10/10 Loistava

Alexander

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic all around
Yöpyi 6 yötä huhtikuussa 2024
Management vastasi 12.4.2024
Dear Alexander, Thank you for your wonderful review! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience!Cordially, Management TeamThe Fives Beach Hotel and Residences

10/10 Loistava

Travis

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Management vastasi 18.4.2024
Dear Travis, We would like to thank you for your kind rating. We look forward to your next visit!

4/10 Huono

Nicholas

Huonoa: Siisteys ja palvelut/mukavuudet
Would not recommend
Yöpyi 4 yötä tammikuussa 2024
Management vastasi 12.4.2024
Dear Nicholas, We are sorry to hear that you did not have a positive experience. If you have specific feedback you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to improve your impression of our hotel. Thank you for sharing your thoughts.Cordially, Management TeamThe Fives Beach Hotel and Residences

4/10 Huono

Caroline

Hyvää: Siisteys
Yöpyi 6 yötä maaliskuussa 2024
Management vastasi 12.4.2024
Dear Caroline, Thank you for taking the time to share your evaluation with us. We accept our sincere apologies for the inconvenience encountered, despite this, we hope you had an overall great stay. Cordially, Management TeamThe Fives Beach Hotel and Residences

10/10 Loistava

Nydia

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bonita playa e instalaciones, el personal no es muy amable en general, con sus excepciones.
Yöpyi 3 yötä huhtikuussa 2024
Management vastasi 8.4.2024
Estimada Nydia, Agradecemos sinceramente su comentario sobre su reciente estadía en nuestro hotel. Nos complace saber que disfrutó de nuestras bonitas instalaciones y de la playa.Lamentamos sinceramente cualquier experiencia que haya tenido con nuestro personal que no estuvo a la altura de sus expectativas. La satisfacción y el bienestar de nuestros huéspedes son nuestra prioridad principal, y tomamos muy en serio sus comentarios. Sus observaciones serán compartidas con nuestro equipo de gestión para abordar cualquier área de mejora necesaria en cuanto al servicio al cliente.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia excepcional en todas las áreas de nuestro hotel.Gracias por elegirnos como su destino vacacional.

4/10 Huono

Jean'Shay Delight

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
My Family and I experienced unfair treatment. It is sad to write this review in 2024 and say that we were mistreated because of the color of our skin. The unfair treatment started with French fries. My six-year-old wanted French fries, so we asked the wait staff if we could have fries since we did not see them on the menu; the waitress stated they do not have potatoes/ fries at the resort. Ten minutes later, a European Family sitting next to us - asked and they received. We ensured we tipped well to anyone who assisted us, but our money did not matter. The most disturbing issue was as we were waiting at the booth for our Bali Bed on the beach, my elderly (76years old) mother asked the staff if someone could grab her water because she felt faintish from walking a long distance through the sand and hot temperatures to get to the booking desk. The beach staff, Diana, Omar, and Sonya completely ignored my mother’s gentle request. Therefore, I asked a younger staff member not doing anything if he could grab my mother water while we completed the traction for the beach bed. The young man by the name of Omar stated that it was not his job and he was not a waiter. As he made the statement; he began to walk off. So, to him, my elderly mother meant nothing to him as she was bent over from exhaustion from walking through the sand. I spoke to Diana who said she was Omar’s supervisor. Diana stated she would speak with him. However, she left and no one got any water. Food drinks gross!
Yöpyi 3 yötä maaliskuussa 2024
Management vastasi 8.4.2024
Dear Jean'Shay Delight, We sincerely apologize for the upsetting experience you and your family encountered during your recent stay at our hotel. It is deeply concerning and disheartening to hear about the incidents you described, and we want to extend our heartfelt apologies for any unfair treatment you perceived.We strive to provide equal and respectful service to all our guests regardless of background or circumstance, and we deeply regret that this was not reflected in your experience. Please be assured that we take your feedback very seriously and will be addressing these issues with our team to ensure that such incidents do not happen again. Every guest should feel valued and respected throughout their stay, and we are truly sorry for failing to meet these expectations.We appreciate you bringing these matters to our attention and allowing us the opportunity to improve. Your comments will serve as a catalyst for necessary changes to enhance our service delivery and ensure all our guests feel welcomed and cared for.Should you reconsider visiting us again, we would like the chance to restore your faith in our resort and provide you with the exceptional experience that every guest deserves.Thank you for sharing your concerns with us.

8/10 Hyvä

Serkan, west des moines

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When guests check in, it's crucial for there team to provide clear guidance on restaurant reservations. While the Italian restaurant requires prior booking, other areas may have distinct policies. Certain sections are reserved exclusively for hotel club members, necessitating advanced arrangements. However, the buffet welcomes all on a first-come, first-served basis. This transparency ensures a smooth dining experience, eliminating any uncertainty or inconvenience for valued patrons. Who might want to come back!!!!
Yöpyi 6 yötä maaliskuussa 2024
Management vastasi 19.3.2024
Dear Serkan, Thank you for sharing your insights regarding your recent stay. We appreciate your feedback, and we understand the importance of clear guidance to enhance our guests' dining experiences. We will certainly review our procedures to ensure that all guests receive transparent information upon check-in, allowing for a smoother and more enjoyable dining experience. Your feedback is invaluable to us, and we look forward to welcoming you back in the future.Sincerely, Management Team

8/10 Hyvä

Mark, Olathe

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The kids enjoyed seeing the monkeys on the property and walking the bridge in the jungle. Restaurants were difficult to get into and the pullout Sofia bed mattress wasn’t very good. Overall we enjoyed our stay. The staff did an excellent job as well.
Yöpyi 6 yötä maaliskuussa 2024
Management vastasi 19.3.2024
Dear Mark, Thank you for taking the time to share your experience with us. We're delighted to hear that your kids enjoyed the opportunity to see monkeys and explore. Your feedback regarding the restaurant availability and the pullout sofa bed mattress is duly noted, and we apologize for any inconvenience caused.We're thrilled that despite these minor issues, you still enjoyed your stay overall. It's gratifying to hear that our staff provided excellent service throughout your visit. Your kind words will be shared with the team, who will be encouraged by your positive feedback.We hope to welcome you back for another memorable stay in the future.Cordially, Management Team

6/10 OK

Danny

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
I did not get the room I was promised, and I was 15 mins away from the group of friends that I booked the trip with. The toilet quit working every morning and had to be reset by maintenance, the air conditioning was no working well.
Yöpyi 4 yötä maaliskuussa 2024
Management vastasi 19.3.2024
Dear Danny, We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is invaluable to us, and we will take immediate steps to address these issues to prevent any recurrence in the future.We understand the importance of a seamless and enjoyable stay, and we apologize for falling short of your expectations. Should you choose to stay with us again, we will ensure that every effort is made to provide you with the experience you deserve.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and make amends.Sincerely, Management Team

4/10 Huono

Ashley

Yöpyi 2 yötä maaliskuussa 2024
Management vastasi 1.4.2024
Dear Ashley, Thank you for your review. We sincerely apologize for any inconveniences you experienced during your stay. Should you have any further questions or wish to discuss your concerns in more detail, please reach out to us.

10/10 Loistava

Rebecca

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
From the minute of getting out of the taxi, the friendly staff are busy taking care of you. Large property with activities scheduled throughout the day and night. Plenty of different food options at multiple restaurants. Clean rooms and outdoor spaces. The icing on the cake was the staff. Friendly, knowledgeable, amd always going above and beyond to make your stay the best. Highly recommend!
Yöpyi 5 yötä maaliskuussa 2024
Management vastasi 8.3.2024
Dear Rebecca, Thank you for your amazing review. We look forward to the honor of hosting you again!

8/10 Hyvä

Jim

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The beachfront Hotel service was fabulous!
Yöpyi 7 yötä helmikuussa 2024
Management vastasi 8.3.2024
Dear Jim, Thank you for your kind review!

10/10 Loistava

Alycia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä helmikuussa 2024
Management vastasi 8.3.2024
Dear Alycia, Thank you for your amazing 5-star rating. We look forward to your next visit!

8/10 Hyvä

Maciej

Yöpyi 6 yötä helmikuussa 2024
Management vastasi 23.3.2024
Dear Maciej, Thank you for your kind evaluation. We look forward to your next visit!

10/10 Loistava

Jill

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä helmikuussa 2024
Management vastasi 5.3.2024
Dear Jill, Thank you for your amazing evaluation. We look forward to your next visit!

10/10 Loistava

Maxime

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Tres bon service
Yöpyi 9 yötä helmikuussa 2024
Management vastasi 5.3.2024
Nous vous remercions sincèrement d'avoir partagé votre expérience positive. Nous sommes ravis que vous ayez apprécié notre service. C'est un plaisir de savoir que nous avons répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir.Bien à vous.

8/10 Hyvä

Elizabeth

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is very pretty. The staff was super friendly. The only drawback was that it was difficult to get into the resturants (vs. the buffet) as they do not take reservations (except the italian place which was very good). So they give you a pager when you sign in and you wait. One night we waited 2 1/2 hours. We found out that residence owners go ahead of everyone else.
Yöpyi 6 yötä helmikuussa 2024
Management vastasi 5.3.2024
Dear Elizabeth, Thank you for sharing your feedback with us. We appreciate your kind words about our property, friendly staff, and the quality of the Italian restaurant. We apologize for the challenges you faced with restaurant wait times, and we'll take your concerns into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience.

10/10 Loistava

Deyanira

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
servicio y atencion excelente
Yöpyi 4 yötä helmikuussa 2024
Management vastasi 28.2.2024
Estimada Deyanira, Gracias por su amable reseña. Esperamos tener el honor de recibirle muy pronto nuevamente.

6/10 OK

Elden

Yöpyi 7 yötä helmikuussa 2024
Management vastasi 22.3.2024
Dear Elden, Thank you for taking the time to share your rating with us. If you would like to share with us what we could have done better to improve your experience, please contact us.

6/10 OK

Shawn Michele, Windsor

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property is beautiful and staff are great. The restaurants are small and don’t take reservations. Dinner every night was chaotic. The infinity pool was the most active but seating there was limited. They have put Bibb Eads everywhere in charge you an absorbent fee to be able to use them. So seating at the main pool is extremely limited and a real pain to get they charged you money for ice cream and special coffees instead of having it as part of the all inclusive. They just nickel and dime you wherever they could. I would not go back.
Yöpyi 6 yötä helmikuussa 2024
Management vastasi 28.2.2024
Dear Shawn, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the beauty of our property and the excellent service provided by our staff.We apologize for the challenges you encountered with dinner reservations, seating availability, and additional charges. Your feedback is important, and we will certainly review these aspects to enhance our guest experience.We understand your concerns, and we regret any inconvenience caused. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.

10/10 Loistava

Ilana Megan, Toronto

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä helmikuussa 2024
Management vastasi 28.2.2024
Dear Ilana Megan, Thank you for your amazing 5 rating. We look forward to the honor of hosting you again!

6/10 OK

Langdon Philip

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä helmikuussa 2024
Management vastasi 5.3.2024
Dear Langdon, Thank you for sharing your feedback with us. We appreciate your input. Could you kindly provide more details about your experience so that we can address your concerns more effectively? Your insights are important to us, and we want to ensure your satisfaction.

10/10 Loistava

Kelly Scott

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was so polite and always willing to help out and meet our needs. Each staff member would say “It’s a pleasure” Great location and resort.
Yöpyi 5 yötä helmikuussa 2024
Management vastasi 26.2.2024
Dear Kelly, Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff's politeness and willingness to meet your needs made your stay enjoyable. It's a pleasure to receive such kind words about our team. We're also glad you enjoyed our great location and resort facilities.We appreciate your feedback and look forward to welcoming you back for another pleasurable stay in the future!

8/10 Hyvä

Carlos

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It's a relatively large resort. It could have been the specific week, but it was crowded. Lineups to get food. Could never get into a restaurant. Do not go there as a solo traveller unless you like torture. Very loud, all families with young kids. You'll fee isolated. The gym was great.
Yöpyi 6 yötä helmikuussa 2024
Management vastasi 5.3.2024
Dear Carlos, Thank you for taking the time to share your feedback with us. We appreciate your observations, and we apologize for any inconvenience you experienced during your stay. We take your comments seriously and will use them to improve our services. We hope you enjoyed the gym and would welcome the opportunity to host you again, providing a more satisfying experience.

10/10 Loistava

Elana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was very clean and eco friendly- our villa was off to the beaten path with natural forest settings and local wildlife to catch glimpses of. Kendy, our butler at the pool cabana, was super nice and made excellent recommendations on drink requests for the adults and children alike. Our suite was very large and felt like my husband and I had our own space in the evenings while our kids relaxed and watched tv from the sofa bed in living room. The food options are plenty- definitely recommend going early to place your name on wait list for the non buffet restaurants. Beach side was the place to be for lunch options- burgers were the best! We had tons of fun with the kids at pool and beach side - didn’t get a chance to go to the kids activities but we do plan on coming back next year.
Yöpyi 4 yötä helmikuussa 2024
Management vastasi 26.2.2024
Dear Elana, Thank you for sharing your wonderful experience at our hotel! We're delighted to hear that you enjoyed the clean surroundings of our property, especially the natural settings and local wildlife. It's fantastic that Kendy provided excellent service and made great drink recommendations.We're glad you found the suite spacious and comfortable. It's also heartening to know that the diverse food options, especially the beachside burgers, left a positive impression.We're thrilled that the pool and beachside activities brought tons of fun for you and your kids. Looking forward to welcoming you back next year for another memorable stay!

8/10 Hyvä

Christopher

Hyvää: Siisteys ja henkilökunta ja palvelu
Management vastasi 21.2.2024
Thank you for your amazing rating. We look forward to your next visit!

4/10 Huono

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Stay somewhere else
Deluxe room was very old and dated and worn. Shower floor was stained and there was mildew. Bathroom sink feet were rusted. Room floor in bathroom area was stained and blanket on one of the beds had stains. Felt like maybe a step up from a motel as opposed to the 5 star it claims to be. Restaurants were mediocre. Only saving grace was that the staff was very nice. I would never come back or recommend this place.
Yöpyi 2 yötä helmikuussa 2024
Management vastasi 21.2.2024
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, and we regret that we fell short of your expectations.Your concerns about the condition of your room are taken seriously, and we assure you that we are addressing these issues promptly to enhance the overall guest experience. We appreciate your recognition of our friendly staff and regret that other aspects did not meet your expectations.We value your input and will use it to make the necessary improvements to provide a more enjoyable stay for our guests. We understand your decision not to return, but we hope you might reconsider in the future, giving us the opportunity to showcase the improvements we have made.Thank you again for your feedback, and we appreciate your honesty.

10/10 Loistava

Wanda, Chicago

Yöpyi 4 yötä helmikuussa 2024
Management vastasi 22.3.2024
Dear Wanda, Thank you for your kind evaluation. We look forward to your next visit!

10/10 Loistava

Dayren

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel con un concepto europeo,es como una mini ciudad,todo muy actualizado y muy limpio Muy bonito hotel
Yöpyi 2 yötä helmikuussa 2024
Management vastasi 21.2.2024
Estimada Dayren, Agradecemos sinceramente su amable reseña sobre su reciente estancia en nuestro hotel. Nos complace saber que apreció nuestro concepto y que encontró todas las instalaciones muy actualizadas y limpias. Su elogio sobre la belleza del hotel es muy gratificante para nosotros.En The Fives Beach Hotel and Residences nos esforzamos por ofrecer experiencias excepcionales a nuestros huéspedes, y es alentador saber que cumplimos con sus expectativas. Valoramos su preferencia y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.

4/10 Huono

Yajaira

Matkusti ryhmän kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food was not good. Always cold and no variety. Although the room /residence was big there was no view and it needs some tlc. Staff was very nice and accommodating.
Yöpyi 4 yötä helmikuussa 2024
Management vastasi 21.2.2024
Dear Yajaira,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our staff and their accommodating service.We apologize for any disappointment regarding the food temperature and variety. Your input is valuable, and we will address this matter with our culinary team to ensure improvements are made. We value your perspective and hope to have the opportunity to welcome you back for an improved experience.Warm regards

10/10 Loistava

Hyppolite

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä helmikuussa 2024
Management vastasi 15.2.2024
Thank you for your amazing rating. We look forward to your next visit!

10/10 Loistava

Daniel Gerard

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Y
Yöpyi 7 yötä tammikuussa 2024
Management vastasi 8.2.2024
Dear Daniel, Thank you for your amazing evaluation. We look forward to your next visit!

10/10 Loistava

Katie Lynn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
WOW. This resort is truly top notch. The staff is truly incredible, the grounds are stunning and the resort had so much variety in food and entertainment. We cannot wait to come back!
Yöpyi 7 yötä tammikuussa 2024
Management vastasi 6.2.2024
Dear Katie, Thank you for your review! We're delighted to hear that you had a top-notch experience at our hotel. Our team is thrilled to be recognized for their incredible service, and we're glad you enjoyed our stunning grounds, diverse food options, and entertainment offerings.We can't wait to welcome you back for another fantastic stay!

8/10 Hyvä

Arianna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Muy bonito el lugar, muy comodo, la gente muy amable, solo que un restaurante yucateco la comida esta mosqueada por ser al aire libre y para las cenas esperas de hasta 1 hora para comer, muy amable el personal pero el servicio muy lento, tambien contratamos todo incluido pero algumas cosas se terminan y ya no ponen mas.
Yöpyi 1 yön helmikuussa 2024
Management vastasi 6.2.2024
Estimada Arianna,Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro hotel. Nos complace saber que disfrutó de la belleza del lugar y que encontró el ambiente cómodo. Valoramos sus amables palabras hacia nuestro personal.Lamentamos sinceramente cualquier inconveniente que pueda haber experimentado en nuestro restaurante yucateco. Tomamos nota de sus observaciones sobre la comida al aire libre y las demoras en el servicio durante las cenas. Le pedimos disculpas por no haber cumplido con sus expectativas en este aspecto. Estamos comprometidos a mejorar y revisar nuestros procesos para garantizar una experiencia gastronómica más eficiente y placentera para nuestros huéspedes.Respecto a la situación de algunos elementos agotados en el plan todo incluido, le ofrecemos nuestras disculpas por cualquier inconveniente causado. Tomaremos medidas para abordar este asunto y asegurarnos de que se realicen reposiciones oportunas para brindar un servicio integral y satisfactorio.Agradecemos sus comentarios constructivos, ya que nos ayudan a mejorar continuamente. Esperamos que, a pesar de estos inconvenientes, haya tenido una estancia agradable en general.Atentamente,Equipo directivoThe Fives Beach Hotel and Residences

8/10 Hyvä

Colin Wade

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä tammikuussa 2024
Management vastasi 24.1.2024
Dear Colin, Thank you for your evaluation. We look forward to the honor of hosting you again.

10/10 Loistava

FELIX DE LA CRUZ

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy bonito hotel, la comida es deliciosa, personal amable y las albercas y la playa muy bonita
Yöpyi 3 yötä tammikuussa 2024
Management vastasi 23.1.2024
Estimado Félix, Muchas gracias por tomarse el tiempo en compartirnos su reseña. Esperamos tener el honor de recibirle nuevamente.

8/10 Hyvä

Nabila, Toronto

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Management vastasi 23.1.2024
Dear Nabila, Thank you for your kind rating!

6/10 OK

William

Yöpyi 7 yötä marraskuussa 2023
Management vastasi 22.1.2024
We appreciate the time taken in sharing your evaluation with us.

10/10 Loistava

Emily

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä tammikuussa 2024
Management vastasi 22.1.2024
Thank you for your kind evaluation!

10/10 Loistava

Mac

Yöpyi 5 yötä tammikuussa 2024
Management vastasi 19.1.2024
Dear Mac, Thank you for your kind evaluation.