We were first greeted by, who was suppose to be our Concierge for the week we were staying. He was friendly, and told us about how he was going to scheduled our dining plans for the 2 restaurants that tend to stay busy since he knew we were coming for my birthday, and our 14 year anniversary. I had also requested a crib for my youngest, which he said he would bring one up asap. Well, it turns out he quit, so he didn't bother to tell us that he scheduled us for the steakhouse the following day at 5:30 pm., nor did he bring a crib. I had to call the concierge, who then told me it would be $50 to re-schedule or move our appointment, but mind you, we didn't even know it was scheduled to begin with since the person quit without notice. they didn't give us a courtesy call to remind us of the reservation that was made for us by the concierge, and we kept having to work with different people at the front desk to get the information we needed. at times it was a friendly face, at times, it was someone you could tell did not know what i was asking, nor did he know how to answer and made things very confusing. Overall, it was okay. Just wish they would of also told us that they would be charging gratuities after our stay [when I was tipping every person after their service to me or my family.]