Worst experience ever. Please DON'T GO to The Lake hotel if you don't want to waste your hard earned money.Give it to charity instead.They ruined my day. Checked in 3:30 pm but they were unable to find a room with a proper Air-con till pm. All air conditions were overheated, not maintained or broken, my 2 yrs old was crying because the heated rooms.Technician was helpless,They were forced to stay near my room door and pore water to the compressor for the whole night. Manager was friendly, but powerless or tried to cover the staff and the hotel.He agreed about their faults and suggested to move to another nearby new hotel owned by them.But asked to pay the excess fees. Refund request was refused.If you are visiting from Europe or Australia, don't expect the same standards over there. Entire hotel is very dirty, full of smells, many cockroaches,TV has no working channels, Toilet seat cover was small and slipped out from the toilet, Full of spiders and Mosquitoes every corner of the room. Locks were broken, tower curtains was very old and not good condition.Floor tiles in the shower is broken and insects were coming out from the hole.I had to ask for the welcome drink and a porter. They asked me to go and check the air con of every rooms, which is not my job. That main photo in the hotel ad is fake, Its just a very old biding near the lake and i saw lots of mosquito eggs in the Pool and windows. We were in B&B but had it outside because the dining area was full of spider nets.
