Matkat – Port Colborne

We like the cleanliness , Staffa nd the breakfast. Beds though needs major upgrade

For a hotel of this caliber, I could not understand the lack of doormen to open the heavy and cumbersome doors at the main entrance. This also made getting the luggage through the revolving door very difficult as there were no staff to help anywhere. The historic nature of the building also precludes any luggage ramp. How is this possible for a 4 or 5 star hotel? When I inquired, I learned that doormen were not a priority. I imagine older visitors could have quite a challenge. And while staff were all pleasant, the check-in procedure was tediously long. Signage is also lacking in the extensive hallways, adding more challenges to finding rooms or elevators. For the price and supposed ranking of this hotel, it did not meet my expectations.

The hotel and rooms are very nice, super clean and well maintained! Very comfy beds and the AC was amazing and it was a heat wave when we visited. The only things I will mention being downsides is the pool is very small (casino is huge though if you like gambling - but the machines don’t pay lol), and the only thing open for breakfast was the small lobby bar/snack place. Food was good but the space is tiny for that big a hotel and the poor waitress was working her butt off trying to take care of that many people.

The staff were friendly, I was surprised that the building is so old and the room reflects its age…

It was fun clean good staff good breakfast