Mantra – Port Douglas Hinterlands, Queensland

”Mantra Portsea is nicely decorated apartment hotel within walking distance from the center. The service level is good otherwise, but the rooms are only cleaned once a week. We stayed for 4 days so this was sufficient. You can get clean towels if you like. The breakfast was good. However during my stay I washed some clothes and they were damaged because the clotheshorse in the balcony was rusted. The hotel agreed to compensate the clothes after the housekeeping was unable to remove the stains....

”Difficulty in checking in after hours. Instructions were confusing and no one was reachable by phone. After managing to check in, the room was not set up for 2 single beds that had been booked. Spoke to staff next morning & they were very helpful in upgrading us to a beautiful suite”

”The only bright spot about the Mantra Heritage is the location, central to the main town. The biggest gripe I have is that this hotel does not service the rooms unless you have stayed 8 days, I think that is disgusting and explains why everything looks dirty and tired. You do not know about this until after you check in, and receive their instruction sheet. They need to really look at their model of business because it is really poor for a customer service operation. The Mantra Heritage is a...

”Everything clean, spacious room but was filled with a lot of ornaments. Umsure why I was put in an accessiblity room - as a tall person low set facilities not comfortable ”