Allasbaari

Arvostelut: Mantra PortSea

4 out of 5
Mantra PortSea
76 Davidson Street, Port Douglas, QLD

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 240 kautta 767 arvostelua" "
Arvosana 8 - Hyvä. 326 kautta 767 arvostelua" "
Arvosana 6 - OK. 124 kautta 767 arvostelua" "
Arvosana 4 - Huono. 49 kautta 767 arvostelua" "
Arvosana 2 - Hirveä. 28 kautta 767 arvostelua" "

7,8/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Satu, Helsinki

Hyvää: Siisteys ja huoneen mukavuus
Nice hotel, disappointing service
Mantra Portsea is nicely decorated apartment hotel within walking distance from the center. The service level is good otherwise, but the rooms are only cleaned once a week. We stayed for 4 days so this was sufficient. You can get clean towels if you like. The breakfast was good. However during my stay I washed some clothes and they were damaged because the clotheshorse in the balcony was rusted. The hotel agreed to compensate the clothes after the housekeeping was unable to remove the stains. This compensation has yet to arrive, over 2 weeks after the incident. The hotel kept the clothes so I'm unable to try and remove the stains by dry cleaning either. The hotel hasn't contacted me about this and has just left it not settled.

10/10 Loistava

Jason

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great rooms, friendly helpful staff, and great pool setting and poolbar. Walk to beach and shops.
Yöpyi 4 yötä toukokuussa 2024
Henny vastasi 27.5.2024
Dear Jason, We really appreciate your feedback about your recent stay at Mantra Portsea Port Douglas.It was great to learn that you have an enjoyable stay and the team went above and beyond to look after you, which is our aim for all our valued guests.Thank you again for your feedback and we look forward to welcoming you again in the future.

8/10 Hyvä

Tanya

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely spot to stay for a few days while visiting Port Douglas. Walking distance to the shops.
Yöpyi 4 yötä toukokuussa 2024
Henny vastasi 27.5.2024
Dear Tanya, We really appreciate your time to share your feedback about your recent stay at Mantra Portsea Port Douglas. We are delighted to hear that you enjoyed your stay. We hope your next visit will be as pleasant as previous one. Kind Regards, Henny

10/10 Loistava

Kylee

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
We booked the dual key room which was awesome! Our teenagers had their own room and space and so did we!! Very clean and modern. Staff were friendly and helpful.
Yöpyi 4 yötä toukokuussa 2024
Paul_GM vastasi 26.5.2024
Thanks Kylee for sharing your feedback and we are delighted to hear that your experience ticked all the boxes for you. We appreciate the 5 out of 5 rating so thank you and hope to see you again in the future.Best Wishes,Paul - General Manager

6/10 OK

Michelle

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Housekeeper knocked on the door before check out time.
Yöpyi 1 yön toukokuussa 2024
Paul_GM vastasi 7.5.2024
Dear Michelle,Thanks for sharing your feedback and we are so sorry to learn of your experience. We shall address with the team and we are sorry that you were affected.Kind Regards,Paul - General Manager

10/10 Loistava

Stephanie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a wonderful stay at the Portsea Mantra, the swim up bar was wonderful and the rooms were clean and comfortable. A short stroll into town or the beach. This was great for a couple like us as well as families. Honestly was blown away by how good this place was!
Yöpyi 5 yötä huhtikuussa 2024
Paul_GM vastasi 7.5.2024
Dear Stephanie,Thank you for sharing your glowing feedback of us and the 5-star rating about your stay. We are humbled by your kind words and very appreciative so thank you.It was great to hear that you had such a memorable experience with us, and we look forward to the next opportunity to welcome you again.Best Wishes,Paul - General Manager

6/10 OK

PENG

Yöpyi 5 yötä maaliskuussa 2024
Paul_GM vastasi 29.4.2024
Thanks for sharing your feedback about your recent stay and we are sorry to read that it didn't totally tick all the boxes for you this time round.We look forward to welcoming you again in the future where I am sure you will have a better experience.Kind Regards,Paul - General Manager

10/10 Loistava

Todd, Cooya Beach

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a great stay. Clean, great location, really nice rooms and amenities very close. There is nice pools and a really good atmosphere. Would stay again any time.
Yöpyi 3 yötä maaliskuussa 2024
Paul_GM vastasi 1.4.2024
Thanks for the great feedback Todd and we are so glad that you enjoyed your stay with us.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 Hyvä

Stella

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely stay
Lovely stay - would recommend and stay again. The rooms were modern, clean and comfortable.
Yöpyi 3 yötä joulukuussa 2023
Paul_GM vastasi 17.1.2024
Dear Stella,Thank you for sharing your comments and we are glad that your stay with us was comfortable and you enjoyed your stay overall.We look forward to welcoming you again one day in the future.Best Wishes,Paul - General Manager

10/10 Loistava

Aaron

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it so much we’ve already booked to stay again in April 2024 and January 2025! The property is in a great location, staff were lovely, very accommodating and great with our kids. Despite the issues due to recent floods everyone had a smile on their face and no request was too much. Thank you Mantra Portsea!
Yöpyi 4 yötä tammikuussa 2024
PortSea vastasi 9.1.2024
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to seeing you again soon :)Sincerely,The PortSea Team

8/10 Hyvä

Caitlin

Yöpyi 6 yötä tammikuussa 2024
Paul_GM vastasi 29.1.2024
Hi Caitlin,Thank you for sharing your 4 star rating of us. We appreciate you taking a moment to share your feedback.Best Wishes,Paul - General Manager

10/10 Loistava

Daisy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
staff were lovely and our room was super nice and clean with easy access to the pool which we loved the resort was beautiful and would definitely recommend to friends
Yöpyi 9 yötä marraskuussa 2023
Paul_GM vastasi 8.12.2023
Dear Daisy,Thanks for sharing your 5 out of 5 rating regarding your recent stay at Mantra Portsea. We were delighted to read your feedback and glad you had such a great stay with us.We hope to see you again one day.Best Wishes,Paul - General Manager

8/10 Hyvä

Denise

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 5 yötä marraskuussa 2023
Paul_GM vastasi 17.11.2023
Thanks so much Denise for your 4 out of 5 rating.We really appreciate it and hope to see you again one day.Best Wishes,Paul - General Manager

8/10 Hyvä

Taicea

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
somewhat dated but nice property, limited dining and drinks availability
Yöpyi 6 yötä lokakuussa 2023
Paul_GM vastasi 6.11.2023
Thanks Taicea for sharing your view and we are sorry that it didn't quite hit the mark for you.We are committed to the continual upkeep of the property and always working to make enhancements throughout the year. We think the property is looking quite good for it's age.Thanks again for your feedback and hope to see you again soon.Kind Regards,Paul - General Manager

8/10 Hyvä

John

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Continental breakfast was good
Yöpyi 7 yötä lokakuussa 2023
Paul_GM vastasi 18.10.2023
Thanks John for the 4 out of 5 rating. We really appreciate it and glad you found our Continental Breakfast to your liking.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 Hyvä

Joanne

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great location Great Pool / pool Bar
Found our poolside access from room 7 great 😎 Comfy bed , great shower /spa Good pool / pool bar / general amenities Lack of handtowel/ face washer / tea towel was not ideal ….. or getting one fresh towel token over a 5 day stay ? This needs reviewing if your not daily service then at least don’t charge for fresh towels ? Staff all very friendly .
Yöpyi 5 yötä lokakuussa 2023
Paul_GM vastasi 18.10.2023
Thanks Joanne for your feedback and glad that you enjoyed your stay overall while in Port Douglas.We hope to see you again soon.Best Wishes,Paul - General Manager

8/10 Hyvä

Tegan

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
We enjoyed our stay, the staff were nice and is a lovely place, however the state of our room was not great. The blanket on the bed and bath towels had stains on them, the floor had not been cleaned properly and it was clear that not everything gets wiped over very often with dust build up on shelves and hairdryer in the bathroom.
Yöpyi 4 yötä syyskuussa 2023
Paul_GM vastasi 18.10.2023
Dear Tegan,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future where I am sure your experience will be greatly improved.Kind Regards,Paul - General Manager

8/10 Hyvä

Cameron Ross

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great pool
Yöpyi 3 yötä syyskuussa 2023
Paul_GM vastasi 6.11.2023
Thanks Cameron for your 4 out of 5 rating and glad to read you enjoyed our pool.We hope to see you again one day.Regards,Paul - General Manager

8/10 Hyvä

Ian

The room was clean but very small. Not enough room for two people to sit down except on the bed. Make sure to book a room with a balcony
Yöpyi 5 yötä elokuussa 2023
Paul_GM vastasi 18.10.2023
Dear Ian,Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.Please appreciate you taking a moment of your time to share your experience and we are glad that overall your stay was a positive one.We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests.Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.We look forward to welcoming you back in the future.Kind Regards,Paul - General Manager

6/10 OK

Arnold

Yöpyi 2 yötä elokuussa 2023

2/10 Hirveä

Robyn, Cowra

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 4 yötä elokuussa 2023

8/10 Hyvä

Tania

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä elokuussa 2023

10/10 Loistava

Alecia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved this place- breakfast beautiful - close to town - friendly staff and good cocktails
Yöpyi 9 yötä heinäkuussa 2023

6/10 OK

Rob

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Price for breakfast was steep considering only continental.
Yöpyi 2 yötä heinäkuussa 2023

8/10 Hyvä

Anna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
lovely surrounds
Yöpyi 2 yötä heinäkuussa 2023

10/10 Loistava

Kate

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 9 yötä heinäkuussa 2023

10/10 Loistava

Simone

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly staff and great location within a short distance from everything we needed.
Yöpyi 2 yötä heinäkuussa 2023

10/10 Loistava

Adam

Yöpyi 2 yötä heinäkuussa 2023

10/10 Loistava

Alan James

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I particularly liked to closeness to generally everything - shops, restaurants, beach, golf course and even the wharf for the Great Barrier Reef departure - all within walking distance.
Yöpyi 5 yötä heinäkuussa 2023

2/10 Hirveä

rick

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This resort played loud music for 7 hours every day. We complained and the staff did nothing The floors were dirty and there were no face washers in the bathrooms, we complained and were told there was a problem with the supplier There are no eggs at breakfast We stayed there some years ago when it was much better however we don't be returning
Yöpyi 7 yötä heinäkuussa 2023

8/10 Hyvä

TORU

Yöpyi 2 yötä heinäkuussa 2023

8/10 Hyvä

Annette

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nicely appointed and comfortable two bedrooms and kitchenette. Had a musty smell
Yöpyi 4 yötä heinäkuussa 2023

8/10 Hyvä

Caitlin Rose

Yöpyi 6 yötä heinäkuussa 2023

10/10 Loistava

Carol

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place to relax. Downtown shops and restaurant only a few minutes away.
Yöpyi 4 yötä kesäkuussa 2023

10/10 Loistava

Bob

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Great facilities
Yöpyi 2 yötä heinäkuussa 2023

10/10 Loistava

Marcia Carlos

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Front reception staff , Larissa was absolutely amazing. Very friendly and bubbly. Pool bar staff also amazing. Rooms are spacious and clean. Loved the resort overall.
Yöpyi 4 yötä toukokuussa 2023

4/10 Huono

Chris

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Needs an upgrade
Yöpyi 4 yötä toukokuussa 2023

6/10 OK

Robert

Yöpyi 4 yötä toukokuussa 2023

10/10 Loistava

Mark

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Property was in a great location, easy walking distance to main street of Port Douglas. Breakfast had lots of choices and good quality of items. Staff were helpful.
Yöpyi 5 yötä toukokuussa 2023

10/10 Loistava

Svetlana

Yöpyi 3 yötä huhtikuussa 2023

6/10 OK

Edwin

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
.
Yöpyi 3 yötä maaliskuussa 2023
Mantra Portsea team vastasi 10.4.2023
Thank you for your survey and lovely feedback regarding the team and our facilities. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the future

8/10 Hyvä

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Decent hotel with friendly staff and reasonable amenities. needs regular servicing of rooms.
Yöpyi 3 yötä maaliskuussa 2023
KarisaW vastasi 16.3.2023
Hi Michael,Thanks for the feedback following your stay at the Mantra PortSea.We are pleased to read that you found our team to be friendly and helpful.As we are not a full service resort, we don't offer daily housekeeping. Stays of eight nights or more receive a mid-stay clean and additional cleaning can be requested at a cost.We hope to welcome you again in the future.

10/10 Loistava

Yasmin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Such a relaxing place to stay in Port Douglas with such friendly staff. Bus transfers to town or an easy walk in which we did for dinner every night. Nice breakfast choices at the buffet and amazing pools. Can’t wait to come back in future
Yöpyi 3 yötä helmikuussa 2023
KarisaW vastasi 16.3.2023
Hi Yasmin,Thank you for the lovely review of your stay with us here at the PortSea.We are so pleased you had a great time and look forward to welcoming you again.Be sure to let us know you are a return guest when you book so we can organise something special for you.

8/10 Hyvä

Stephen John

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
A few things in the room needed looking at.Black on tiles in the bathroom rusty bin in need of some tlc. Enjoyed our stay close to the beach.
Yöpyi 6 yötä tammikuussa 2023

10/10 Loistava

Sarah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast was nice. Room was also great to stay in with a lovley view of the pool area. Love the swim up bar.
Yöpyi 2 yötä tammikuussa 2023
Mantra PortSea vastasi 3.3.2023
Thank you for your survey and lovely feedback regarding the team and our facilities.We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time.We hope to welcome you back in the futureSincerely,Mantra PortSea

10/10 Loistava

LAKSHMI

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay , solo, fam or friends ...great pool area
Mantra PortSea vastasi 3.3.2023
Thank you for your review and feedback regarding your stay at the Mantra PortSea. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Mantra PortSea

4/10 Huono

Amber

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat

8/10 Hyvä

David

10/10 Loistava

Vojislav

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property is well maintained and staff are really friendly

6/10 OK

Debra Jane

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
It was just ok, I wouldn't stay there again though.