Huvilat – Portalon

"Starting with the positives: the view was just amazing, from my room I saw both the sea and the jungle, and sitting on the terrace during a thunderstorm, listening the howlers and looking at the scarlet macaws flying from a tree to tree was an incredible experience. I also liked the breakfast and food in general, and the staff was friendly. On the other hand, the room was very basic, only a bed, chair, table and a coffee machine, shampoo and poor quality towels in the bathroom. 2 plastic chairs and a table at the terrace. I had booked a room for 3, with a futon sofa; there was no futon in the room. When I complained about this, they asked why do I need a futon. Well, in principle I would like to get what I pay for. The manager was not ”available” to address my complaint, and also during the check-out the same staff member ignored my complaint. For a price of almost 300$/night I would expect more comfort in the room."

"We stayed in a room below the restaurant and woke up each morning latest at 6.30 because they were moving the furniture. In the evening there was noise until 21-22.00. Food was tasty and the restaurant staff is nice. We booked an ATV tour from reception but they did not confirm it with the tour company. They did not come to pick us up and we wasted 1 day. We asked for refund of 1 day but did not receive it. Better to book tours online. Guests are feeding wild monkeys with pancakes and cookies and the staff allows it. The tiles at the bottom of the pool are coming off. Good location close to park and nice sea view."