2/10 Hirveä
Thomas
Matkusti kumppanin kanssa
9.9.2025
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They forced us to open up our room for air conditioning maintenance Saturday morning. We were there for a well deserved break and sleep. With no warning before our arrival, this happened. They should not have rented rooms knowing this disruption was happening. The staff was rude and disconnected.
Breakfast was between 7 and 10 AM on weekends. On Monday it ends at 9 AM. We missed it and many other people missed it because it was presumed to end at 10.
There was no sign posted anywhere about this. The front desk person, Tammy, smuggly informed me that there is a slip of paper inside the key envelop, along with other pieces of paper, that has these times mentioned. There is no reason that they could not post a proper sign that lets people know the hours so they don't miss it.
There were a LOT of really angry people milling in the lobby who expected breakfast. Meanwhile, you could see through the gaps that the staff was feasting on the leftovers of the breakfast buffet while we were denied.
This is a major fail in management and staff. I will avoid booking this chain of hotels whenever possible.
Thomas
Yöpyi 3 yötä syyskuussa 2025