2 ulkouima-allasta avoinna 9.00–20.00, aurinkovarjoja, aurinkotuoleja
Tarkista saatavuus

Arvostelut: Gran Melia Iguazú

5 out of 5
Gran Melia Iguazú
Parque Nacional Iguazu, Puerto Iguazú, Misiones

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 588 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 272 kautta 1000 arvostelua" "
Arvosana 6 - OK. 89 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 32 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 19 kautta 1000 arvostelua" "

9,2/10

Siisteys

9,0/10

Henkilökunta ja palvelu

9,4/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

9,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Jaana

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2017
Thank you very much for your feedback! Mynor Espinoza Director General

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä hotelli huippupaikalla
Huima näköala. Runsaasti sähkökatkoja ja toisen vuorokauden aikana ilmastointi ei toiminut joka teki olosta tukalaa. Näistä ei pahoittelua tai kompensaatiota henkilökunnan taholta. Ravintolan taso ei vastaa hyvän puhumattakaan huippuhotellin tasoa. Loistava sijainti joka ei kuitenkaan anna kaikkea anteeksi

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loistava valinta, jos haluaa nähdä putoukset!
Hieman outdated hotelli, mutta sijainti on aivan loistava!! Ja hotellista löytyy kaikki, mitä ko. paikassa tarvitsee. Wifi on hyvä yleisillä alueilla, mutta huoneessa huono..

8/10 Hyvä

andres

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Some of the staff at the hotel didn't treat us very properly
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Loraine

Matkusti kumppanin kanssa
Location is superb. Rooms very nice with outstanding view of the falls. We had a slight problem with the air conditioning in our room and management went out of their way to try to make up for the inconvenience. Well done Meliá!
Yöpyi 3 yötä toukokuussa 2024
Gran Melia Iguazu vastasi 11.5.2024
Dear Mrs.Loraine ,Thank you for your nice comments! It has been a pleasure to have you in our hotel! The team really appreciates your visit and we will take serious considerations to prevent any future circumstances on room facilities .We hope you visit us again in the future to enjoy more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Loistava

Jose

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel has a unique view and landscape, the fauna is impressive and the waterfall is to due for
Yöpyi 2 yötä huhtikuussa 2024
Gran Melia Iguazu vastasi 9.5.2024
Dear Jose: Thank you for your nice comments! It has been a pleasure to have you in our hotel! The team really appreciates your visit. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Loistava

Jenny

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Mind blowing location with views of the waterfall from every part of the hotel. Also, the red level is worth it… food better than at the restaurant and service is exceptional.
Yöpyi 3 yötä huhtikuussa 2024
Gran Melia Iguazu vastasi 18.4.2024
Dear Jenny : Thank you for your answer! It has been a pleasure to have you at our hotel. We appreciate that you have shared your experience with us . We hope you visit us again and had a safe return home! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Loistava

Thomas, Dulles

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel staff were almost as amazing as the unforgettable view of Iguazú falls. I definitely recommend this hotel!
Yöpyi 1 yön huhtikuussa 2024
Gran Melia Iguazu vastasi 12.4.2024
Dear Thomas: We thank you for your very pleasant comment. It has been a pleasure to have you at our hotel. We will gladly share your comment with all the collaborators who, without a doubt, will be delighted to know that you enjoyed your experience and our service. Last but no least , we appreciate your mention with regards to the pool service where we understand we can improve and provide a better service on future occasions. Kind regards, Lilian Duarte Guest Experience Assistant

8/10 Hyvä

Gregg

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Hotel is located in the National Park and has an extraordinary view of Iguazu Falls. There is also direct acess to the park. Pools were excellent. Good choice of restaurants. Staff was friendly/ professional. Rooms small and dated. View is 5 star rest is 3.5-4 Star. Dont come here looking for luxury
Yöpyi 2 yötä huhtikuussa 2024
Gran Melia Iguazu vastasi 12.4.2024
Dear Gregg : We thank you for your very pleasant comment. It has been a pleasure to have you at our hotel. Last but no least , we appreciate your mention with regards to the rooms image where we understand we can improve and provide a better service on future occasions. Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Loistava

yuki

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nivel de comida y los staffs son increible. Nos disfrutamos mucho. Volveremos sin duda.
Yöpyi 3 yötä maaliskuussa 2024
Gran Melia Iguazu vastasi 11.4.2024
Estimada Yuki: Le agradecemos su comentario y su valoración. Ha sido un placer tenerla en nuestro hotel. Estamos a disposición para próximas visitas. Saludos cordiales, Lilian Duarte Guest Experience Assistant

10/10 Loistava

Andrea

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel and excellent service. The breakfast was the best! Dinner was a disappointment in food quality and ridiculous to pay almost $8 for water or Coke when you can get it in the national Park for a few dollars.
Yöpyi 2 yötä huhtikuussa 2024
Gran Melia Iguazu vastasi 8.4.2024
Dear Andrea: Thank you for your nice comments in relation to our hotel and service . As far as food quality , we appreciate your constructive feedback and we will take serious consideration in the details mentioned with the goal to provide our guest the experience they look forward too and deserve in all its aspects .We hope you visit us again in the future where we will gladly welcome you back !! Kind regards, Lilian Duarte Guest Experience Manager Assistent

10/10 Loistava

Barbara

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Incredible views of the falls. Excellent staff attention
Yöpyi 2 yötä huhtikuussa 2024
Gran Melia Iguazu vastasi 4.4.2024
Dear Barbara: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Loistava

Paul

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing views and friendly staff.
Yöpyi 1 yön huhtikuussa 2024
Gran Melia Iguazu vastasi 4.4.2024
Dear Paul: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Loistava

Nancy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Gran Melia offered the most wonderful background for viewing the breathtaking waterfalls. The staff, particularly Rocio and Maxi, were very helpful during a glitch in our transportation to airport. Everything was perfect!
Yöpyi 1 yön maaliskuussa 2024
Gran Melia Iguazu vastasi 18.3.2024
Dear guest: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy and we will gladly share your feedback with Maxi and Rocio , who will sure to be happy to hear your feedback !more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

10/10 Loistava

Arlene

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Un hotel encantador, nuestro cuarto tenia como vista las cataratas de Iguazú, simplemente hermoso. Te sientes en conección con la naturaleza, las cataratas, y la jungla todo el dia y la noche. El personal del hotel es súper atento, y enfocados en ofrecer un servicio de alta calidad. Esperamos volver.
Yöpyi 2 yötä maaliskuussa 2024
Gran Melia Iguazu vastasi 16.3.2024
Estimada Arlene: ¡Gracias por sus comentarios sobre ! Ha sido un placer tenerle en nuestro hotel. ¡Esperamos que nos visite nuevamente en el futuro para disfrutar de más experiencias geniales con nosotros! Saludos cordiales, Lilian Duarte Asistente de Experiencia del Huésped

10/10 Loistava

maria

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente, la comida buena y todo lo demas maravilloso
Yöpyi 3 yötä helmikuussa 2024
Gran Melià Iguazù vastasi 23.2.2024
Estimada Maria, agradecemos su valoración. Nos complace saber que ha disfrutado su estadía con nosotros. Estamos a disposición para futuras visitas. Saludos cordiales. Alexis Lopez Guest Experience Manager

10/10 Loistava

Maikel, HIALEAH

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great view. Amazing staff.
Yöpyi 2 yötä helmikuussa 2024
Gran Melià Iguazù vastasi 23.2.2024
Dear M. Maikel: Thank you for your comments. We are delighted to know that you enjoyed our amazing views. Looking forward to welcoming you again. Regards, Alexis Lopez Guest Experience Manager

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Gran Melia Iguazu vastasi 27.3.2024
Dear Thomas: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards, Lilian Duarte Guest Experience Assistant

2/10 Hirveä

chengqin

Yöpyi 1 yön helmikuussa 2024
Gran Melia Iguazu vastasi 27.3.2024
Dear Chengqin: Thank you for sharing your experience with us. We are sorry that we did not meet your expectations. We will look into the situation upon your review . We apologize for the bad experience and value your constructive criticism . We hope you visit us in the future to give us the opportunity to offer you a better service and a marvelous experience. Best regards, Lilian Duarte Guest Experience Assistant

8/10 Hyvä

Jorge, LOS ANGELES

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 3 yötä helmikuussa 2024
Gran Melia Iguazu vastasi 16.3.2024
Estimado Jorge ¡Gracias por sus comentarios sobre nuestro bar Alter Rooftop! Ha sido un placer tenerle en nuestro hotel. ¡Esperamos que nos visite nuevamente en el futuro para disfrutar de más experiencias geniales con nosotros! Saludos cordiales, Lilian Duarte Asistente de Experiencia del Huésped

10/10 Loistava

Louis

Hyvää: Siisteys ja henkilökunta ja palvelu
A little good a little bad
The location is unbeatable on the Argentinian side. The facility is old and shows its age. The rooms are small and not as luxurious as $1000 a night hotel room should be. If I ever go back, I will try the Belmond in Brazil.
Yöpyi 2 yötä helmikuussa 2024
Gran Melià Iguazù vastasi 23.2.2024
Dear Mr. Louis, we are pleased that you enjoyed the stunning views and appreciate you taking the time to share your feedback on your stay. We apologize that your experience did not meet your expectations.At your disposal. Alexis Lopez Guest Experience Manager

10/10 Loistava

Marsha, Newcastle

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location couldn’t have been better. Our red level service was great and Luis explained everything. He arranged different transportation for us and we were able to take a private car over to the Brazil side and view Iguazu falls so easily with our driver guiding us through the border crossings and entrance into the park. The morning breakfast buffet and the pool was outstanding
Yöpyi 1 yön helmikuussa 2024
Gran Melià Iguazù vastasi 23.2.2024
Dear Mrs. Marsha: Thank you very much for your excellent review. We look forward to welcoming you again. Best regards, Alexis Lopez Guest Experience Manager

10/10 Loistava

Mercedes

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic views, amazing staff, and great facilities
Yöpyi 1 yön helmikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 6.2.2024
Dear guest: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Loistava

AARON

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 6.2.2024
Dear guest: We hope you have enjoyed your stay with us! We are looking forward to your next visit.Kind regards,

10/10 Loistava

Christopher

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a truly amazing and unique hotel with unrivaled views and access to aguazu falls trails. We have visited both sides of the falls and while the Brazilian side offers a unique glimpse of the devils throat falls I would not contemplate staying on that side. Truly amazing views, staff, and location, and we could not have been more pleased. We will be back.
Yöpyi 2 yötä tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 6.2.2024
Dear Mr. Christopher: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Loistava

Aldo

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hemos encontrado todo lo que fuimos a buscar en un solo lugar, lugar top..!
Lilian Duarte Guest Experience Assistant vastasi 4.2.2024
Estimado Sr. Aldo:¡Le agradecemos profundamente por la valoración realizada! Ha sido un placer tenerlos en nuestro hotel.Es muy importante para nuestro equipo saber que su experiencia ha sido gratificante. Estamos a disposición para próximas visitas. Saludos cordiales,

8/10 Hyvä

Helena, Dedham

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is great, park policies are not, I would like to be informed ahead of time about all the restrictions
Yöpyi 1 yön tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 4.2.2024
Dear Mrs. Elena: Thank you for sharing your experience with us. We will take into account your comments to improve our services. We are looking forward to your next visit.Best regards,

10/10 Loistava

HARJINDER

Yöpyi 1 yön tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 4.2.2024
Dear Mr. Harjinder: Thank you for staying with us! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Loistava

rocio

Yöpyi 1 yön tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 6.2.2024
Estimada huésped:¡Le agradecemos profundamente por la valoración realizada! Ha sido un placer tenerlos en nuestro hotel.Estamos a disposición para próximas visitas. Saludos cordiales,

10/10 Loistava

Teresa, Cuernavaca

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 6.2.2024
Estimada huésped:¡Le agradecemos profundamente por la valoración realizada! Ha sido un placer tenerlos en nuestro hotel. Estamos a disposición para próximas visitas. Saludos cordiales,

10/10 Loistava

Pablo César

Yöpyi 4 yötä tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Estimado Sr. Pablo César:¡Gracias por la valoración realizada! Estamos a su disposición por futuras visitas.Saludos cordiales,

10/10 Loistava

Adrian

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a falls view and it was spectacular. The park trails start at the edge of the property. The monkeys on the balcony are adorable. The property is modern and lovely. Highly recommended.
Yöpyi 1 yön joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Dear Mr. Adrian:Thank you for your answer! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Loistava

Sarah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was well run. Staff was very helpful. I wished I could check out a little later than noon though.
Yöpyi 1 yön tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Dear Mrs. Sarah:Thank you for your comment! We are looking forward to your next visit.Kind regards,

8/10 Hyvä

Earl

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
For that price all the rooms should have a view of the falls.
Yöpyi 2 yötä tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 4.2.2024
Dear Mr. Earl: Thank you for sharing your opinion with us. We are sorry that our hotel did not meet your expectations. We hope that in future visits we will be able to provide you with a better experience. Best regards,

8/10 Hyvä

Teruko

Yöpyi 4 yötä tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Thank you for your assessment! We are looking forward to your next visit.Best regards,

8/10 Hyvä

Maggie

Yöpyi 2 yötä tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Dear Mrs. Maggie:Thank you for your assessment! We are looking forward to your next visit.Best regards,

10/10 Loistava

ULISES

Yöpyi 1 yön tammikuussa 2024
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Dear Mr. Ulises: It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Loistava

Dennis

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
First class except for dining
Everything is perfect BUT the menu in the only restaurant is dismal. Should not sign up for full board option. Best to buy a la carte from all food serving stations.
Yöpyi 3 yötä joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Dear Mr. Dennis: Thank you for sharing your experience with us. We will take into account your comments to improve our services. We are looking forward to your next visit.Best regards,

10/10 Loistava

Scott

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff make every effort to provide a superior experience. The access to Iguazu Falls and the spectacular views from our room made this an incredible experience. Well done!
Yöpyi 2 yötä joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Dear Mr. Scott:Thank you for your comment! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Loistava

Dennis

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great all-around with one reservation.
All-around an amazing location and hotel campus - quite awe-inspiring. I own luxury lodges for rent too I’m amazing locations, so I know. Only drawback —their menu and execution leaves a lot to be desired. Design chef is not up to par and food has little taste. Guests are better off NOT signing up for full “board” (meals included) program and pay a la carte at their different food serving stations. For their main restaurant, once is more than enough - the decor, views and service are wonderful - but that is not enough of a culinary experience!
Yöpyi 3 yötä joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Dear Mr. Dennis:We thank you for your comment. We will take your opinion very seriously to improve our services.We apologize for the unfortunate experience you had. We hope you visit us in the future to give us the opportunity to offer you a better service and a marvelous experience. Kind regards,

8/10 Hyvä

Amira Vazquez

Yöpyi 2 yötä joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 6.2.2024
Estimada Sra. Vazquez:Muchas gracias por la valoración realizada. Esperamos exceder sus expectativas en futuras visitas. Estamos a su disposición. Saludos cordiales,

6/10 OK

Tarkistettu asiakas

Huonoa: Majoituspaikan kunto ja tilat
It doesn't feel like a 5-star hotel
The hotel is inside the park and is an easy couple of minutes walk from the trails, although you have to wait until the park is open to enter the park. It has views of part of the falls. Room was basic and has a 3-star motel feel. The A/C doesn't work very well. We had to go to the lobby to cool down. There was nowhere to dry wet clothes as the balcony was not usable due to frequent monkey visits. Food was fine, but not extraordinary. Service was hit and miss. They only tend to speak with the man if you are a couple, as if the lady is invisible. I guess that's not intentional, but somehow an inbuilt habit - a very bad one and needs to be addressed! The gym is spacious with plenty of equipments. The pool water temperature felt like a spa - too hot to stay in. We stayed at Hotel Das Cataratas on the Brazil side. Comparing the value and everything else, Hotel Das Cataratas is a no-brainer winner, a true 5-star hotel.
Yöpyi 2 yötä joulukuussa 2023

8/10 Hyvä

Colmn

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Disappointing stay, no priveleges
We primarily booked this hotel with the expectation that being located inside the national park that we would have some benefits like having extra time to access the falls. However, the all the trails are strictly blocked by National Park officers well ahead of published closing times. We had a 2 night stay at Iguazu, as were arriving late in the afternoon, we chose to stay the first night at Ameria Portal, and the next night at Gran Melia. Breakfast is served late at GM, and when we were ready to visit the falls, we were had no advantage and were in a battle with the hundreds of school children and other visitors. As a number of trails had been closed as a result of damage from the 2022 floods, we completed all the trails within a 3 plus hours along with the multitudes of people on a hot day! Although, we distintly remembered visiting all the trails (pre-floods) plus the Brazilian side on the same day the hotel staff discouraged us from going to the Brazilian side saying we would not have the time. On speaking with other visitors at the park we learned that the Brazilian side was in a much better condition and easily accessible! Having finished all the trails on the Argentinian side before 2, we decided to return to our rooms and revisit around 4 when hopefully the majority of the crowds had left. However, the trails were locked with chains. If we return I would stay on the Brazilian side first and one night at another Iguazu hotel.
Yöpyi 1 yön joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 3.2.2024
Dear guest: We are sorry to read your unfortunate experience. We are working with all the teams to improve our services. We hope you visit us in the future to give us the opportunity to offer you a better experience. Best regards,

10/10 Loistava

Juan pablo

Yöpyi 2 yötä joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 16.1.2024
Estimado Juan Pablo:¡Gracias por la valoración realizada! Quedamos a disposición para futuras visitas.Saludos cordiales,

10/10 Loistava

Patricia irene

Yöpyi 1 yön joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 4.2.2024
Estimada Sra. Patricia Irene: Muchas gracias por la valoración realizada. Nuestro equipo aprecia mucho su visita. Estamos a su disposición para futuras visitas. Saludos cordiales,

10/10 Loistava

Gabor

Yöpyi 2 yötä joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 2.2.2024
Dear guest: We hope you have enjoyed your stay with us! We are looking forward to your next visit.Kind regards,

10/10 Loistava

Feng, San Jose

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Much improved comparing my last stay a few years ago.
Yöpyi 1 yön joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 1.2.2024
Dear Mr. Feng: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Loistava

Farzad

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful hotel, best location and great service. Just needs to improve food menu with more verity of food and appetizers.
Yöpyi 2 yötä joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 1.2.2024
Dear guest: Thank you for sharing your experience with us. We will take into account your comments to improve our services. We are looking forward to your next visit.Best regards,

10/10 Loistava

Ivan

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were very accommodating and very professional, very respectful and flat awesome peaceful environment, and you can walk straight into the iguzza Falls from the hotel.
Yöpyi 3 yötä joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 1.2.2024
Dear Mr. Ivan: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,

10/10 Loistava

Carlos Alberto

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is an excellent hotel, service and location. This trip was definitely enhanced by the experience we had in this hotel.
Yöpyi 1 yön joulukuussa 2023
Lilian Duarte Guest Experience Assistant vastasi 1.2.2024
Dear Mr. Carlos Alberto: Thank you for your comments! It has been a pleasure to have you at our hotel. We hope you visit us again in the future to enjoy more great experiences with us! Kind regards,