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Arvostelut: The Hind's Head

4 out of 5
The Hind's Head
Wasing Lane, Aldermaston, Reading, England

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 87 kautta 166 arvostelua" "
Arvosana 8 - Hyvä. 46 kautta 166 arvostelua" "
Arvosana 6 - OK. 22 kautta 166 arvostelua" "
Arvosana 4 - Huono. 8 kautta 166 arvostelua" "
Arvosana 2 - Hirveä. 3 kautta 166 arvostelua" "

8,6/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Nicholas

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
The staff were lovely, we really could not fault them. The place itself was quaint. However, the food service was quite slow, and while some of the food was great, there were a couple of disappointments - one of the desserts was like rubber, sadly. While the place itself is nice and the staff really try hard, here are a few suggestions: * Warn tall people about very low ceilings for some rooms when booking so they can consider options... * If a very large party is dining as a one off, potentially reduce service or close the restaurant to other diners as the wait can be a little silly. * Potentially chat with the cleaning staff as the rooms were pretty grubby in places - our socks were a bit gross from walking around the room. * It sounds entitled, but maybe consider nicer bread at breakfast or at least for the cooked/hot menu options. Sliced (pre packed?) bread is not very 2024, maybe consider at least having sourdough for the main dishes :/ * Maybe switching from concentrated to fresh orange juice might be a low cost way of also improving the experience. * Maybe it's not solvable as it's an old setup, but the plumbing is a bit off - the shower kept starting and stopping and going hot/cold. I think we might have paid over the odds for our room, and maybe at the normal price point this is alright, but for >£200 a night it wasn't quite up to the standard of other hotels we've stayed in at that price. It was fine, but we won't be going out of our way to return. Sorry!
Yöpyi 1 yön huhtikuussa 2024
Frankie vastasi 30.4.2024
Hello Nicholas,Thank you for taking the time to leave us such detailed feedback. We are really pleased about your comments on the staff here - we do really pride ourselves on service so it's great that you felt this was good. I'm sorry you felt food service was slow - we had actually closed bookings for the evening you booked for but as you were a resident we do ensure that in this instance there is food available, which we did serve as quickly as we could whilst dealing the other large party. Again, I'm sorry this meant food service was slower than usual.Otherwise I have noted all of your comments and we shall certainly look investigate the issues you have raised and to make improvements on whatever we can. Kind regards,FrankieGeneral Manager

10/10 Loistava

Anne-Louise

Yöpyi 2 yötä helmikuussa 2024
Frankie vastasi 12.2.2024
Hello Anne,Thank you so much for leaving your feedback. It is genuinely great to see your amazing rating and the whole team are thrilled. Hope to see you again,The Hinds Head team

4/10 Huono

Andrew

Yöpyi 1 yön joulukuussa 2023
Hindshead vastasi 27.12.2023
Hi Andrew,We aim to give our guests the best experience possible so would like to know why your rating was as low as it is so that we can improve. Kind regards,The Hinds Head Team

6/10 OK

Bob

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Good location and excellent service but poor sleep
We were in room 2. Probably closest to the main road. Sash windows would not shut properly and without secondary glazing the traffic noise kept us awake so despite a nice room and a very friendly service we didn’t sleep well. When we mentioned it in the morning , whilst listened to politely there was no empathy or apology which was disappointing.
Yöpyi 1 yön joulukuussa 2023
Hindshead vastasi 27.12.2023
Hi Bob,We are very sorry that you didn't get a decent night's sleep. Unfortunately we are unable to replace the windows due to the building's listed status. We will address the attitude of the staff towards you regarding the handling of your complaint as this is not the kind of response that we train our staff to give. Kind Regards,The Hinds Head

10/10 Loistava

Laurie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The variety of decor in the restaurant and bedrooms. Very welcoming and helpful staff.
Yöpyi 1 yön marraskuussa 2023
Hindshead vastasi 15.11.2023
Thank you for your review and I am glad you enjoyed your stay. Kind regardsSarah

10/10 Loistava

Jake

Yöpyi 2 yötä lokakuussa 2023

10/10 Loistava

Kerrie

Yöpyi 1 yön lokakuussa 2023

8/10 Hyvä

Greg

Yöpyi 2 yötä elokuussa 2023

10/10 Loistava

Lindsey

Yöpyi 1 yön elokuussa 2023

8/10 Hyvä

Brendan

Yöpyi 1 yön heinäkuussa 2023

8/10 Hyvä

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The good. The rooms were very Barker and stonehouse in style which we liked. There must have been a good use of photo shop on the exterior of the property as it was very tired. Breakfast was good as well not the best i have had. Dont order poached eggs if you want them runny as mine were like bullets. The bad. My wife was overcharged on her drinks a medium wine nd 1/2 of Fosters was £14.40 but she never gets receipts. We explained to the young girl serving at the bar and she said a large wine was £13.10 so that made my Fosters £1.10. I told her we had been charged £9.30 for a medium wine and a pint of Fosters by mistake but she didnt really get it and didnt seem interested. We also went to a Primal scream concert at the Mount in wasing which was half a mile away. We tried to book a taxi to come back it was quoted at £35 to £40 as they come from outside the village. We took our lives in our own hands and walked like many others. There was some pavement at the start and finish but nothing in between. I think this hotel was overpriced even though we saved £30 on the expedia App still £191 for a night we arrived at 2.45 pm to check in but our room wasnt available If we go again i would stay 3 miles away for £120 less and drive to the venue.
Yöpyi 1 yön kesäkuussa 2023

6/10 OK

Vanessa

Hyvää: Siisteys
Yöpyi 2 yötä kesäkuussa 2023

8/10 Hyvä

Linda

Yöpyi 1 yön kesäkuussa 2023

6/10 OK

Ian

Liikematkailija
Yöpyi 1 yön toukokuussa 2023

8/10 Hyvä

Richard

Yöpyi 1 yön toukokuussa 2023

6/10 OK

Craig

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Disappointing breakfast service
Room was great everything you needed and clean. Service was disappointing at breakfast. 7am start and I had 25min to get a drink and hot food, however on arrival there was no coffee or milk to have some cereal. This arrive at 7:15 so helped myself to some cereal as I would now not have time to eat and hot food. I was then asked at 7:20 if i want hot breakfast but declined due to time. If breakfast is going to served from 7am then guests should be able have a hot drink and meal within 30mins. As this was a business trip I needed to be elsewhere for a meeting. Not a great start to the day.
Yöpyi 1 yön huhtikuussa 2023
Frankie & Luke vastasi 28.11.2023
Dear valued guest,We hope this email finds you well. We recently came across your review of The Hinds Head, and while we are disheartened to hear about your negative experience, we want to extend our sincerest apologies.Firstly, we want to inform you that The Hinds Head is now under new management, and we have been working diligently to address the issues that you and other guests have highlighted. We truly value the feedback of our guests, as it helps us improve and provide a better experience for all.We understand that your experience did not meet your expectations, and we would like to address this personally by offering you a form of discount as a token of our gratitude for your feedback. We believe that everyone deserves a second chance, and we would love for you to give us the opportunity to make it right.Please feel free to get in touch with us at management@hindsheadpub.co.uk , and one of us will be more than happy to assist you further. Your satisfaction is our top priority, and we would be honored to have you back as our guest.Thank you for considering our invitation, and we look forward to hearing from you soon.Warm regards,Frankie & Luke The Hinds Head Management

4/10 Huono

pa

Liikematkailija
Hyvää: Palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Really poor service at breakfast, no clean tables, no juice etc. No electricity in room for laptop or phone charging. Blocked sink. Not the best I am afraid. Raised issues with overworked receptionist and breakfast server and kitchen runner (all same person!!). Maybe one more person required??
Yöpyi 1 yön huhtikuussa 2023

8/10 Hyvä

Michael

Yöpyi 1 yön huhtikuussa 2023

8/10 Hyvä

Andy

Yöpyi 4 yötä tammikuussa 2023

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best breakfast!!

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2022

10/10 Loistava

Ben

Yöpyi 1 yön joulukuussa 2022

10/10 Loistava

Stephen

Yöpyi 1 yön marraskuussa 2022

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Mixed - overall disappointing.
I've stayed at the HH before. When it works, it's great - good vfm, friendly, comfortable, good food. However, there were a few issues with the hotel last time I stayed (I was a regular for a few weeks). When I knew that I needed to stay locally again, I gave the HH the benefit of the doubt. I wish I hadn't. The problems started when my colleague complained about her room, concerned about the noise from the next door room through the partition wall. She said she could hear everything in the room next door "it was like they were in the room with me". There were no other rooms available, so I offered to swap rooms as I am not too bothered about noise. However, she was right. The wall between rooms 2 and 3 is very thin. Let's just say I spent the night listening to a noisy couple. I didn't sleep well and felt self-conscious. My disappointment was compounded when I came down to breakfast and the door to the restaurant was locked and the lights were off. When I complained about it that evening, no apology was offered and I was told that it was down to "human error". I asked for a refund for the missed breakfast and was asked "How do you want make that happen?" (no apology). I did get my dinner refunded by £11 and was put in a quieter room for my second night. I had an excellent breakfast the following morning. In conclusion, I have decided I can't stay n the HH again nor can I recommend to colleagues they do the same. It can be great but it is too risky.
Yöpyi 2 yötä lokakuussa 2022

10/10 Loistava

Grahame

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Worth considering
Great stay _. Good food and accommodation
Yöpyi 1 yön lokakuussa 2022

8/10 Hyvä

Andy

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Not bad
Nice place to stay. Shame about the dry pie. Breakfast bacon was dreadful. Like eating raw salt.
Yöpyi 3 yötä lokakuussa 2022

8/10 Hyvä

Andrew

Yöpyi 1 yön lokakuussa 2022

10/10 Loistava

Neil

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Food and service were excellent. Nothing is too much trouble for Brad and the staff!👍
Yöpyi 2 yötä syyskuussa 2022

10/10 Loistava

J

Yöpyi 1 yön syyskuussa 2022

10/10 Loistava

David john

Yöpyi 1 yön elokuussa 2022

2/10 Hirveä

Tom

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property was not clean and lacked a real attention to detail. It was a disappointing stay and didn't warrant the price charged. There was no milk in the room and house keeping hadn't cleaned the coffee machine so it had old capsules. Breakfast was no better as the staff had nothing stocked. It took much longer because it took 3 requests to get bread for the toaster! The room did benefit from a fan and this did keep it cool.
Yöpyi 1 yön heinäkuussa 2022

10/10 Loistava

Barry

Yöpyi 1 yön heinäkuussa 2022

10/10 Loistava

Sean

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2022

8/10 Hyvä

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2022

10/10 Loistava

Paul, Baughurst, Tadley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A nice, traditional pub with good food and service from all the staff.
Yöpyi 1 yön heinäkuussa 2022

10/10 Loistava

Chris

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Really great hotel
Amazing stay, staff super friendly and couldn’t do enough to help.
Yöpyi 2 yötä heinäkuussa 2022

2/10 Hirveä

Mark

Yöpyi 1 yön heinäkuussa 2022

8/10 Hyvä

Deborah

Yöpyi 1 yön kesäkuussa 2022

10/10 Loistava

Suzanne

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hinds head
Just lovely rooms and great food and the staff were so nice. Breakfasts particularly amazing
Yöpyi 2 yötä kesäkuussa 2022

4/10 Huono

Karl

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä kesäkuussa 2022

10/10 Loistava

Rebecca

Yöpyi 1 yön toukokuussa 2022

10/10 Loistava

Paul, Baughurst, Tadley

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was very cosy and filled with nice extra such as different types of coffee. The breakfast was also very tasty and cooked to order.
Yöpyi 1 yön toukokuussa 2022

10/10 Loistava

Jelena

Yöpyi 1 yön toukokuussa 2022

10/10 Loistava

Adam

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2022

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2022

8/10 Hyvä

Nikki

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2022

10/10 Loistava

SAMANTHA

Yöpyi 1 yön huhtikuussa 2022

10/10 Loistava

Diane

Yöpyi 1 yön helmikuussa 2022

10/10 Loistava

Wesley

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2022

10/10 Loistava

M

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A comfortable inn, with relaxed friendly service. Our room, though not large, was well supplied with towels, coffee/tea making, hanging cupboard etc. Carpets a little shabby, shower a little mouldy but we spent an agreeable Christmas night, and will visit again.
Yöpyi 2 yötä joulukuussa 2021