To say that our night at Bay Resort was unsatisfactory is an understatement. For starters, they charged us another $16.41 on top of Expedia’s posted price. It had been our understanding that Expedia’s bottom line is guaranteed, but Bay Resort’s check-in person insisted that their surcharge be paid before they would honor our reservation.
After lugging our stuff up the shabby cement stairs, past old coin-operated washers and dryers situated out in the corridor, we opened the door to our third floor room and were shocked to see trash on the floor, as well as shards of broken glass on the beds. After taking that in we were not surprised that the room had not been cleaned at all, with dirty, wet towels piled on the bathroom sink.
Rather than contend with the desk clerk for a refund after a long day we accepted a substitute room, where our only significant surprise was a bathroom fan that sounds like a garbage disposal.
Unless all of this sounds good to you, we recommend looking elsewhere for lodging in the area.
