The front desk staff when we were checking in (couldn’t remember the whole name but start with Aj) was pleasant, knowledgeable and very accommodating. We thought he was the owner! Our room is very nice, clean and roomy, unlike a typical European room, small. The only thing would make this hotel perfect is the blackout drape since the Sun never sets ! The Fiskbarinn restaurant was great not just the food but also the service. The check out staff was also pleasant, he made the best expresso! Highly recommended.