Dear Guest, Thank you for your opinion and review! BR Opera Hotel & Spa team

DearJukka. Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA, and highlighting our breakfast,SPA and good location. We look forward to welcoming you back among us on your next trip this way as it remains a pleasure to have you as our guest. Kind regards, Guest Relations Manager Alisa Alsevska

Dear Guest, It is nice to hear that you enjoyed the service at our hotel. Thank you also for sharing your thoughts about our improvement! We kindly noted. Hope to see you next time! Kind Regards, Jelena Jurkinska Front Office Supervisor

Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do us much us we can to improve our service. Looking forward to welcoming you back, Kind Regards, Front Office | Valentins Vorobjovs

Dear Guest, Thank you for your time to share your impressions of our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

Dear Jarno, Thank you for your positive feedback. Hope to see you soon! Best regards,

Dear Guest, It is nice to hear that you enjoyed your stay at our hotel. Thank you also for sharing your thoughts about our improvement. We kindly noted. Hope to see you next time! Kind Regards, Inese Tiltina | Opera Hotel & SPA team

Dear Terhi, Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA! The entire team of the hotel is delighted to note that you have had a nice stay. Sincerely,

Dear Guest. Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Kind Regards, Opera Hotel & SPA team

DearVeijo. Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do as much as we can to improve our service. Looking forward to welcoming you back! Kind Regards, Opera Hotel & SPA team

Dear Jarkko. Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. Next time, please contact reception for any questions or queries, as most of them we can solve on spot. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Best regards, Opera Hotel&SPA team

Dear Guest. Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do as much as we can to improve our service. Looking forward to welcome you back!

Dear Guest. We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon!

Dear Nanna, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back!

Dear Guest, We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon! Sincerely, Nikita Volkodajevs| Front Office

Dear Guest, Thanking you for having been our guest and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us again soon. It is very important for us to also know about unpleasant experience. Please rest assured that we will do us much us we can to improve our service. We would be very glad if we could have one more chance to improve our service, so we are looking forward to welcome you back in our hotel. Sincerely, Arnolds Smits | Guest Relations Supervisor

Dear Guest, Greetings from Opera Hotel & SPA. It was a real pleasure for all of us in the hotel to welcome you as our guest and look after you during the course of the stay. Thank you also for taking the time to review your stay with us. We are very happy to note that you are satisfied with our hotel service, it is a wonderful motivator for the entire team. We look forward to welcoming you back! Sincerely, Arnolds Smits | Guest Relations Supervisor

Dear Guest, Greetings from Opera Hotel & SPA. It was a real pleasure for all of us in the hotel to welcome you as our guest and look after you during the course of the stay. Thank you also for taking the time to review your stay with us. We are very happy to note that you are satisfied with our hotel service, it is a wonderful motivator for the entire team. We look forward to welcoming you back! Sincerely, Arnolds Smits | Guest Relations Supervisor

Dear Kiva lomanen Riiassa, We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon! Sincerely, Nikita Volkodajevs | Front Office

Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcoming you back,

Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcoming you back,

Dear Toomas, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcoming you back,

Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcoming you back, Sindija Eiduka | Guest Relations Supervisor

Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcoming you back, Sindija Eiduka | Guest Relations Supervisor

Dear Guest, Greetings from Opera Hotel & SPA and thank you for having been our guest again on your recent journey to our city. Thank you for your time to share invaluable feedback from your stay. Please also accept our sincere apologies for the various inconsistencies experienced. Do rest assured that as your well-being amongst us is extremely critical to us, I have taken the immediate reaction to discuss your comments in detail with our management that we can all work towards to achieve better service quality. Looking forward to welcome you back in our hotel, Sindija Eiduka | Guest Relations Supervisor

Dear Guest, Thanking you for having been our guest and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us again soon. It is very important for us to also know about unpleasant experience. Please rest assured that we will do us much us we can to improve our service. We would be very glad if we could have one more chance to improve our service, so we are looking forward to welcome you back in our hotel. Sincerely, Sindija Eiduka | Guest Relations Supervisor

Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not beeing satisfied with our service. Please rest assured that we will do us much us we can to improve our service. Looking forward to welcoming you back, Sindija Eiduka | Guest Relations Supervisor

Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcoming you back, Sindija Eiduka | Guest Relations Supervisor

Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back, Sindija Eiduka | Guest Relations Supervisor

Dear Guest, While we are happy that you had an overall pleasant stay amongst us, it is regretted that we were unable to delight you with the Spa services and with due care and attention. Please rest assured that your well-being amongst us is extremely critical to us. The team joins me in wishing you a pleasant day ahead and awaits the pleasure of having you as our guest again sometime in the near future such that we can look after you more efficiently. Sincerely, Adilya Mukhamedbaeva / Guest Relations

Dear Guest, Thank you for your time to share your impressions on the product and services on offer and the team at the hotel is delighted to note that you have had a nice stay. We remain grateful for your comments as it will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Sincerely, Adilya Mukhamedbaeva / Guest Relations

Dear Guest, We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us sometime real soon! Sincerely, Adilya Mukhamedbaeva / Guest Relations

Dear Hannu, Thank you for your time to share your impressions on the product and services on offer and the team at the hotel is delighted to note that you have had a nice stay. We remain grateful for your comments as it will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Sincerely, Adilya Mukhamedbaeva / Guest Relations

Dear Guest, Greetings from Opera Hotel & SPA and thank you for having been our guest again during your recent visit to the city. It is was indeed a pleasure to welcome you amongst us and to look after you over the course of the stay. The team joins me in wishing you a pleasant day ahead and awaits the pleasure of having you as our guest again sometime in the near future such that we can look after you more efficiently. Sincerely, Margarita Guščina Guest Relations Manager

Dear Guest, We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us sometime real soon! Sincerely, Margarita Guščina, Guest Relations Manager

Dear Timo, Thank you for your time to share your impressions on the product and services on offer and the team at the hotel is delighted to note that you have had a nice stay. We remain grateful for your comments as it will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Sincerely, Margarita Guščina Guest Relations Manager

Dear Marika, Thank you very much for your feedback! While we are happy that you had a pleasant stay at the hotel! The entire team joins me in looking forward to the pleasure of welcoming you back amongst us again as it will only be a delight. Kind Regards, Margarita Guščina Guest Relations Manager

Dear Sonja, Thanking you for having been our guest and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us again sometime soon. Kind Regards, Margarita Guščina Guest Relations Manager

Dear Janne, Thanking you for having been our guest and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us again sometime soon. Sincerely, Margarita Guščina, Guest Relations Manager

Dear juupajaapa, Thank you very much for your feedback! While we are happy that you had a pleasant stay at the hotel, we deeply regret that you were inconvenienced owing to the smell from bathroom. Please rest assured that your well-being amongst us is extremely critical to us. With this, I have taken up your experiences with the concerned department managers such that we can undertake immediate corrective action. The entire team joins me in looking forward to the pleasure of welcoming you back amongst us again as it will only be a delight. Kind Regards, Margarita Guščina Guest Relations Manager

Dear Guest, Thanking you for having been our guest and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us again sometime soon. Kind Regards, Margarita Guščina Guest Relations Manager

Dear Guest, Thank you very much for your feedback! While we are happy that you had a pleasant stay at the hotel, we deeply regret that you were inconvenienced owing to the SPA area and services. Please rest assured that your well-being amongst us is extremely critical to us.With this, I have taken up your experiences with the concerned department managers such that we can undertake immediate corrective action. The entire team joins me in looking forward to the pleasure of welcoming you back amongst us again as it will only be a delight. Kind Regards, Margarita Guščina Guest Relations Manager

Dear Guest, Thanking you for having been our guest and the entire team joins me in looking forward to the pleasure of welcoming you back amongst us again sometime soon. Kind Regards, Margarita Guščina Guest Relations Manager

Dear Guest, Thank you for your time to share your impressions on the product and services on offer. We are looking forward to the pleasure of welcoming you back amongst us again sometime soon. Sincerely, Margarita Guščina, Guest Relations Manager

Dear Juhani, Thank you for your time to share your impressions on the product and services on offer and the team at the hotel is delighted to note that you have had a nice stay. We remain grateful for your comments as it will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Sincerely, Margarita Guščina, Guest Relations Manager

Dear Hillevi, We are thrilled with the generosity of your feedback on your stay experience. Please also accept our sincere apologies for the various inconsistencies experienced. Do rest assured that as your well-being amongst us is extremely critical to us, I have taken the immediate liberty to discuss your comments in detail with my management colleagues such that we can all work towards ironing out all possible current creases. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us sometime real soon! Sincerely, Margarita Guščina, Guest Relations Manager