Rochester Hotellit

”All staff were extremely helpfull”

”Staff very helpful and friendly. Good food and varied real ales. Excellent bedroom, always clean.”

”There was a large party downstairs (floor below) on the Saturday night we stayed there. Music from DJ was very loud and pounding/felt in our room until after midnight preventing sleep. The Restaurant was unavailable due to the party. I wouldn’t recommend booking a room on this property when the downstairs facilities are booked in this way.”

”Comfortable and quiet room with the best welcome treat ever. Good quality breakfast”

”Hugh comfortable beds”

”Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...

”Had character,very friendly staff and a place that is thinking of the environment”

”Really friendly staff, great beer, a comfy bed and a quiet night's sleep - followed by a good breakfast.”

”Lovely setting with very friendly and helpful staff.”

”We enjoyed our stay at Balcary House Hotel. The surroundings were lovely and the building was beautiful. Staff very helpful.”

”Fantastic location room and staff”

”I can highly recommend the Pheasant. The staff were excellent, the rooms were small but very well appointed, dinner menu was interesting and varied, breakfast was great. Location was perfect for Kielder Reservoir and in the middle of beautiful Northumberland countryside”

”Wonderfully clean bedding. But not a single hook or peg to hang the jackets. Nice quiet place to spend a night. Happy overall. ”

”The meals were excellent both for quality and price, staff very helpful. The bed was comfortable however the windows did not close entirely. It was quite warm so not a major problem for us but the windows needed refurbishment so they be opened or closed easily. The electric shower was very weak. These issues were relatively minor given the pluses of staff, food and comfortable beds”

”Excellent staff very kind and hospitable and very nice pub food and breakfast. LargeTV screen to watch the World Cup and BBC I player to catch up on the highlights, all good.”