4/10 Huono
Kathleen
Matkusti pienten lasten kanssa
25.6.2024
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The morning staff was very responsive to getting additional items that had run out for the continental breakfast. The room was clean and it was quiet.
I had a problem checking in because an associate had given our room to another person. I had prepaid and my name was on the room but this person's card was on there for incidentals. After assuring them several times that i did not know this person and requesting an available room, the associate gave me the keycard to that room and asked me to check if someone was in there. It was midnight. This was a bit unnerving as a traveling female knowing the potential person in the room was male and it was after midnight. I was able to hear a shower and did not knock on the door. After another 30 minutes of the associate trying to figure out what happened, he finally gave me a key to an unoccupied room. It seemed that they were more concerned with what happened and why at that time of night than to address it in the morning. It didn't make me feel very secure in my room since he was willing to give me another keycard room knowing it was very likely that someone was already in there. Also, they kept telling me it was lucky I prepaid even though i had reservations and called to let them know it would be a late check in. I hope this was just an usual circumstance and not their normal operation.
Otherwise,
Kathleen
Yöpyi 2 yötä kesäkuussa 2024