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Arvostelut: Hotel du Vin & Bistro Tunbridge Wells

4 out of 5
Hotel du Vin & Bistro Tunbridge Wells
Crescent Road, Royal Tunbridge Wells, England

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 247 kautta 449 arvostelua" "
Arvosana 8 - Hyvä. 128 kautta 449 arvostelua" "
Arvosana 6 - OK. 49 kautta 449 arvostelua" "
Arvosana 4 - Huono. 18 kautta 449 arvostelua" "
Arvosana 2 - Hirveä. 7 kautta 449 arvostelua" "

9,2/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Amanda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Lili, Reception Manager vastasi 2.4.2024
Hello Amanda, thank you for taking the time to review your recent experience with us. We are are delighted you enjoyed your stay and appreciate your feedback. We do hope to welcome you back in the future. Many thanks, Lili

6/10 OK

John

Matkusti kumppanin kanssa
Hyvää: Siisteys
Yöpyi 1 yön maaliskuussa 2024
Lili, Reception Manager vastasi 21.3.2024
Hi John, thank you for taking the time to review your recent experience with us. We appreciate your feedback and hope to welcome you back soon. Many Thanks, Lili

10/10 Loistava

Susan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent hotel in a perfect location. Staff friendly and helpful.
Yöpyi 1 yön maaliskuussa 2024
Lili, Reception Manager vastasi 14.3.2024
Hi Susan, thank you for taking the time to review your recent experience with us. We appreciate your feedback and hope to welcome you back soon. Many Thanks, Lili

10/10 Loistava

Matthew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovley Hotel with nice grounds Stay here for a wedding.. Really nice rooms Very happy
Yöpyi 1 yön maaliskuussa 2024
Eryn vastasi 6.3.2024
Many thanks for sharing your review. We hope to welcome you again.

10/10 Loistava

Giles

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Eryn vastasi 1.2.2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Loistava

sarah

Yöpyi 1 yön tammikuussa 2024
Eryn vastasi 1.2.2024
Many thanks for your review. We hope to welcome you back in the future.

2/10 Hirveä

Howard

Huonoa: Henkilökunta ja palvelu
Second class hotel
Service for neal at bar was worse than macdonalds I will not stay at this chaine again And didn’t stay at same chair in Winchester because of the stay at Tunbridge wells Second class stay and they still have £300 deposit if mine unpaid ! Crooks as well
Yöpyi 2 yötä joulukuussa 2023

6/10 OK

Shaun

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Eryn vastasi 9.1.2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Loistava

Edward

Yöpyi 1 yön marraskuussa 2023
Eryn vastasi 9.1.2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Loistava

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic property throughout. Suite was fabulous.
Yöpyi 1 yön joulukuussa 2023
Eryn vastasi 9.1.2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Loistava

Graeme

Yöpyi 1 yön marraskuussa 2023
Eryn vastasi 9.1.2024
Many thanks for your review. We hope to welcome you back in the future.

10/10 Loistava

Paul

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Regular visitor
Stay here almost weekly. Location works well for me and the breakfast is great.
Yöpyi 1 yön lokakuussa 2023
Eryn vastasi 28.11.2023
Many thanks for you review. We hope to welcome you back again in the future.

10/10 Loistava

Helen

Yöpyi 1 yön lokakuussa 2023
Eryn vastasi 28.11.2023
Many thanks for you review. We hope to welcome you back again in the future.

10/10 Loistava

Richard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
If it had a pool it would be the best.
Yöpyi 1 yön lokakuussa 2023
Eryn vastasi 28.11.2023
Many thanks for you review. We hope to welcome you back again in the future.

4/10 Huono

Ian

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
locality and cleanliness good on arrival the male staff member was indifferent There was no wifi again this visit, staff know about this problem, wasted lots of time waiting for assistance before we had to move rooms to acquire wifi. room was very cold, again male staff member did’nt have a clue, waited a long time before eventually getting a radiator delivered to room, waited until 11.30pm before bathroom was warm enough to have a shower. l was told the heating problem would be sorted the following day and management would be informed. on arriving back to the room the heating wasnt sorted, we had to switch on the radiator and wait again for the room to warm up. l had to call management who apologised saying they hadn’t been given any info on the problems we had since arriving, offered another room butt having already moved once we declined. we were offered a coffee!! the following day we were asked if we were dining in the bistro and if. so to call the manager to which we did, we were told we could have a free glass of wine after first being offered a bottle but then said it would be “house wine” or a glass of wine. Given we had a terrible first night and then having to warm up our room each time we got back into the hotel this shallow offer was not acceptable guest satisfaction. A very disappointing second stay, we wont go back
Yöpyi 3 yötä lokakuussa 2023
Eryn vastasi 28.11.2023
Hello Ian, thank you for taking the time to review your recent experience with us and please accept our apologies that you felt disappointed with your stay. Should you wish to contact the hotel directly, we would be happy to discuss your concerns.Many thanks,

10/10 Loistava

Georgina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
Eryn vastasi 28.11.2023
Many thanks for you review. We hope to welcome you back again in the future.

6/10 OK

Anna

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Nice hotel, but it is in need of an upgrade; it’s beginning to look a bit tatty for the money you pay. I booked a last minute deal and had already paid for my room in advance. On top of that the hotel wanted to secure the room’s cost on my credit card as a deposit. I explained that I had already paid and when I’d stayed here previously, the hotel had processed the deposit and I’d paid twice for the one night. It took 14 days for the money to be released back on to my account. After much arguing, I was told I didn’t have to leave a deposit. When I got to the room, I got a glass out of the “bar area” of the room and discovered despite having a fridge, it was not stocked. I am puzzled as to why I was asked for a deposit since there were no drinks available. Maybe they’ve had untrustworthy guests in the past, but when you stay somewhere and are automatically not trusted, it leaves a rather bad tastes. There’s a budget hotel in the area where I actually receive much better treatment. I think I’ll stay there instead.
Yöpyi 1 yön lokakuussa 2023
Eryn vastasi 28.11.2023
Hello Anna, thank you for taking the time to leave your feedback regarding your recent stay. Should you wish to contact the hotel, we would be happy to discuss your concerns with you directly. Many thanks,Eryn

8/10 Hyvä

Ursula

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

Raina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Parking
Visit family and friends. Disabled parking requirements require looking at. As our signage kept being move by other guests to suit their needs. Maybe hang the disabled sign on the post.
Yöpyi 4 yötä elokuussa 2023
Eryn vastasi 9.9.2023
Hello Raina, thank you for taking the time to review your stay with us. We appreciate your feedback and hope to welcome you back in the future.

8/10 Hyvä

Terry

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good hotel
Good hotel
Yöpyi 1 yön elokuussa 2023
Eryn vastasi 31.8.2023
Many thanks for taking the time to review your stay with us. We do hope to welcome you back in the future. Many thanks,

8/10 Hyvä

Graham

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good stay
Only criticism was the carpark, very small spaces. We booked and were allocated a space for the 2 days, having gone out for tha afternoon someone moved our named reserved spot so had to find another. Having complained, I was refunded the £20. Otherwise good stay
Yöpyi 2 yötä elokuussa 2023
Lauren Starbuck DGM vastasi 12.8.2023
Hi Graham, Thank you for your feedback, I am glad to hear that you enjoyed your stay. We hope to see you again soon!

10/10 Loistava

Rachel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely two night stay…
Lovely old building with lots of charm. Our room was quite small and compact, but had absolutely everything we needed. The bed was extremely comfortable and the linen luxurious. The shower was powerful…always an expectation of mine! As with so many hotels, it would have been good to have a mirror by the dressing table/desk. All staff were very friendly and helpful. Very useful to be able to reserve parking and only cost a bit more than if we’d used the local public car park.
Yöpyi 2 yötä heinäkuussa 2023
Lauren Starbuck DGM vastasi 12.8.2023
Hi Rachel, Thank you for your lovely review, I am so glad that you enjoyed so many aspects of the hotel and we look forward to seeing you again soon!

10/10 Loistava

Jean

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely property with a beautiful garden. Very comfortable and well maintained.
Yöpyi 1 yön heinäkuussa 2023
Lauren Starbuck DGM vastasi 12.8.2023
Thank you for your review, we hope to welcome you back to the hotel soon!

10/10 Loistava

Katey

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel & setting
Yöpyi 1 yön heinäkuussa 2023
Lauren Starbuck DGM vastasi 12.8.2023
Thank you for your review, we hope to welcome you back to the hotel soon!

6/10 OK

Stephen, Sudbury

Yöpyi 3 yötä heinäkuussa 2023
Lauren Starbuck DGM vastasi 12.8.2023
Thank you for your review, we hope to see you again soon!

10/10 Loistava

Grace

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Everytime we stay here it's amazing!
Yöpyi 1 yön heinäkuussa 2023
Lauren Starbuck DGM vastasi 12.8.2023
Thank you for your review, we hope to see you again soon!

8/10 Hyvä

Paul

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great place to stay in an ideal location. Staff were friendly and attentive to our needs and would be more than happy to return.
Yöpyi 1 yön kesäkuussa 2023
Lauren Starbuck DGM vastasi 2.7.2023
Hi Paul, thank you for the feedback regarding your stay with us! We look forward to welcoming you back to the Hotel soon. Many Thanks, Lauren

2/10 Hirveä

simon

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Nice hotel but room directly above wedding party. Staff knew this and room still sold. Music so loud could not even hear TV and floor shaking. Unacceptable to sell this room to clients in the full knowledge that it would be impossible to rest in it. Awful experience
Yöpyi 1 yön toukokuussa 2023
Lauren Starbuck DGM vastasi 2.7.2023
Hi Simon, thank you for taking the time to review your stay. I must apologise that you were disrupted by the Wedding. Many thanks, Lauren

10/10 Loistava

alison

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
There was only one set of towels for 2 people- that’s my only criticism
Yöpyi 1 yön toukokuussa 2023
Lauren Starbuck DGM vastasi 2.7.2023
Hi Alison, thank you for taking the time to review your stay. We hope to Welcome you back to the Hotel soon. Many thanks, Lauren

8/10 Hyvä

William

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hard to beat this
We loved the place... and the people. Lovely huge room, quiet, very good breakfast, very kind and helpful people. Easy walk to any number of brilliant restaurants.
Yöpyi 10 yötä toukokuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Loistava

Hilary

Yöpyi 1 yön toukokuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Loistava

William

Yöpyi 10 yötä toukokuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

8/10 Hyvä

Felicity

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The staff were polite and helpful, but in both the bar and restaurant the service was slow and inattentive. No table service in the bar and an overly long wait between starter and main course, whether due to lack of staff or insufficient training.
Yöpyi 2 yötä huhtikuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We appreciate your feedback and do hope to welcome you back in the future.

10/10 Loistava

Shaun

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perfection
A stunning, stylish and quiet hotel in the centre of Tunbdidge Wells. Luxurious, comfortable and clean with wonderful staff and excellent food. Thoroughly recommended!
Yöpyi 1 yön huhtikuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Loistava

Nancy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was wonderful and welcoming m. Room was beautiful and food was delicious
Yöpyi 2 yötä huhtikuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Loistava

Adrian

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
food was very good ,but service at dinner very slow the breakfast was very nice hot and order was taken by a very plesent young man
Yöpyi 2 yötä huhtikuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

10/10 Loistava

Jo

Yöpyi 4 yötä huhtikuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

8/10 Hyvä

G

Yöpyi 1 yön huhtikuussa 2023
Eryn vastasi 25.5.2023
Many thanks for taking the time to review your stay. We do hope to welcome you back in the future.

8/10 Hyvä

Andrew

Yöpyi 1 yön maaliskuussa 2023

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Faultless.
I can’t think of a single thing to give this review balance. It’s a lovely, characterful building; but not struggling with modern service. Place looked great, spotless. Bistro food was excellent too, with fantastic service from every staff member - I wish I’d asked the name of the lovely maître d’ about the go on maternity leave who was particularly helpful & friendly. All the little bits that can trip up a stay were negated perfectly. Like I say: no balance here, sorry.
Yöpyi 1 yön maaliskuussa 2023

8/10 Hyvä

D

Yöpyi 1 yön maaliskuussa 2023

10/10 Loistava

Adrian

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice
Yöpyi 1 yön maaliskuussa 2023

10/10 Loistava

Aisling

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pleasant Surprise
I was welcomed by the receptionist, which even walked me to my room. The room was massive, with a queen sized bed and had a lovely bath and shower to top it off. I travel a lot for work and this is by far the nicest I have stayed in. A pleasant surprise. I can't comment on the food, as I went for a walk to get dinner. But, if I am due down in Tunbridge anytime soon, I will definitely book in again to try the menu. Thank you for your hospitality. 5 Stars!!
Yöpyi 1 yön maaliskuussa 2023

4/10 Huono

Paul

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Very noisy room. Facing the street. Lift was opposite the door to our room. Poor quality bedding. Pillow very cheap hard feathers. One pillow case had blood spatters on it. Another pillo2 had blood stains on the inner pilow case. The continental breakfast had a very limited selection. One of the worst I have encountered in any hotel. The table in the restaurant were very shabby.
Yöpyi 1 yön helmikuussa 2023
Eryn Dawe vastasi 3.3.2023
Hello Paul, thank you for taking the time to offer your feedback concerning your recent stay. I will be in touch personally to discuss with you further.

10/10 Loistava

Stephen

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely lovely. What's not to like?
Yöpyi 1 yön helmikuussa 2023
Eryn vastasi 3.3.2023
Many thanks for taking the time to review your stay with us, Stephen. We do hope to welcome you back in the future.

10/10 Loistava

Dennis

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Convenient with good service
single traveller, enjoyed the quiet and no problems at all with service, meals, extras in the room...
Yöpyi 1 yön tammikuussa 2023
Eryn vastasi 3.3.2023
Hello Dennis, thank you for taking the time to review your stay with us. We do hope to welcome you back again in the future.

10/10 Loistava

Denise

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2023
Eryn vastasi 3.3.2023
Many thanks for your review. We do hope to welcome you back again in the future.

8/10 Hyvä

Stephen

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2023
Eryn vastasi 3.3.2023
Hello Stephen, thank you for taking the time to review your stay with us. We do hope to welcome you back agin in the future.

10/10 Loistava

Timothy

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Perfect for 1 night stay
Eryn vastasi 3.3.2023
Hello Timothy, thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to welcoming you back agin in the future.

8/10 Hyvä

Timothy

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Would return as/when next in Tunbridge Wells. Very good food and drink…
Eryn vastasi 3.3.2023
Hello Timothy, thank you for taking the time to review your stay with us. We do hope to welcome you back again in the future.