Matkat – Saint-Gabriel

Check in around 4pm. Very nice and polite front desk young man, we were well informed regarding our stay, room were clean, well stocked. Facilities were great except gym were out of order during our stay. As well, the hotel has no underground parking is the only lacking but they offers a valet service at a cost. Plus there are too many homeless men tried to get in at night was a bit scary.

Building had a bad smell and property was not as clean as the pictures. There was an issue with our check in and they do not respond after a certain time so we were lucky to get in.

It was a horrible experience. Contact with the hotel was non existent. We booked then had to rebook a new hotel because we didn’t receive check in instructions as it was self check in and there was nobody at the actual property. Then they refused to refund me after the fact. Do not book this hotel.

Beautiful and charmingly historic apartment in the heart of Old Montreal. The location was very ideal - just 1 block from all the action, but far enough away that it was quiet and easy to get an uber. The unit was well-equipped and the staff was very responsive. Downstairs was a cafe, great for grabbing a quick breakfast. Only complaint is that when I went to extend my stay by 1 night, I was charged the one-time property fee a second time, and the host wouldn’t refund me when asked. They offered a complimentary housekeeping instead, which was better than nothing, but was $25 in value vs the $95 property fee. Overall

They not send the email with codes, doors closed when we arrive at 6 pm, try to call the phone number several times, nobody answering, had to text at the same number to get a the codes, the room was ok but the second bed, it very tiny to fit 2 person, the reservation was for 4 persons, towels only for 2 persons, I just feel they don’t really care in general, very bad managing..