4/10 Huono
Tarkistettu asiakas
5.9.2018
Poor Service
Our stay was below average unfortunately- entirely driven by customer service... the hotel's location is reasonably convenient and the rooms were nice. But the check-in lacked any information about the facilities/breakfast times/surrounding area or even just general details of the hotel. We were told we would receive a welcome drink in the bar, but after sitting in the bar with 3 members of staff just talking to each other and ignoring us, we had to go and ask if we could be served. We had the same experience at breakfast on the first morning, a waiter who was serving walked straight past me in the breakfast room and not only ignored me, but could see I was looking around and didn't help in any way to say whether we seat ourselves or wait, or whether it was buffet or an ordered breakfast. Overall we found the staff unhelpful and generally quite rude. The hotel definitely doesn't justify it's price tag sadly.
Tarkistettu asiakas
Yöpyi 3 yötä elokuussa 2018