This is a long and interesting read about how to treat your customer really bad. This was a nightmare of a stay for my Family and I. Not because of the place, although the neighorhood was a bit schetchy, but after an entire day of traveling, we showed up at the house aroudn 10PM. We could not get in, the lock was not working. We called them and they seemed lost on what to do about it. The impression I get is this company is not even local, they wanted to see if they could get the cleaner up to come help me. I described to the lady what the lock was doing as far as number of flashing lights etc. She was clueless. Then my Son googled the lock and realized that the flashing lights were telling us it had a dead battery. We called them back and explained the situation about the battery, but again they had no idea how to fix the issue. They said they would call me back. Then we found a lock box outside of the house, I called back but the lady said that her notes said there was no lock box and that they did not have a code for it. Eventually, at midnight (2 hours later) they called a locksmith who was able to get us in. Then in the morning, I called them back to explain that without a battery, there was no way for us to lock the house when we left, and that we needed a battery. She told me that she was getting a hold of the cleaning people and they would bring one over. 1.5 hours later, and now delaying our vacation plans, I ended up driving around to 3 differenct convient stores to finally find a 9v battery. Then I had to use a butter knife to remove the lock cover to replace the batter. Finally, 2.25 hours after we wanted to start are vacatoin, we were ready to go. I called them back, told them what I had done and that they did not need to send anyone anymore, that I had fixed it myself. She offered me a 15% refund for my trouble and said they would pay for the battery. I said 15%? I could not beleave they let me and my family set on the porch for 2.5 hours and then made me drive around to fix the issue my self and all they were willing to do is knock $60 off my bill (which after taxes, cleaing fees etc, was not even 15% of my bill). I realize that had the battery not been dead, I would not be writing this, however you don't know what might happen when you want to stay here or at any of their places , but you can bet on one thing, if somethign is wrong, they have no plan to address it. I hope this review helps save a few other
