6/10
Staff was professional and some of them could speak fluent english. Their appearance and behavior was at 4 star level, but the hotel itself was not. I stayed at self catered room which was spacious but at highest maybe 2 stars. Room was dark and not decorated at all. Just a lackluster black leather sofa and second-hand lookalike wooden kitchen table in the living room-kitchen -area. Also my "terrace" was just a plastic chair and table and the view was grass and parking area. I did not feel like wanting to spent time at all in this depressing apartment. I would not expect something like that when going to a 4 star resort. Breakfast was quite good and the room was clean. However the atmosphere of the place was little bit flattened. Luckily I spend most of my time in San Teodoro centrum and the beaches near by so the uncomfortability of my room did not spoil my holiday. The location of the place was good. It was easy to walk to the nearest grocery store and centrum of the town.