Santa Bárbara Hotellit

”The people were nice and very friendly, but the property is very old and not that clean. It really doesn't look like the pictures that show. ”

”El personal ”

”Increible vista, instalaciones muy lindas, muchas escaleras, pero vale la pena ”

”Check in policy is unclear. The cash policy is listed in FAQ but not noted in the auto message after booking or clearly displayed. It is also misleading when you’re required to leave a credit card for booking. Upon arrival I was told I had to make multiple transactions and my credit card company flagged it as fraud. I had use my limited international cellular service to contact customer service to resolve the issue. Then my room was infested with ants! They were in my bed and suitcase. I had to...

”Do”

”Very nice hotel is in a convenient location in San Marcos close enough to the main road and the public dock. Solid restaurant and good customer service. Meals were good if not great. Scenic view of the lake. They did a nice job putting together transportation and activities for our visit. Just be aware that because it is in town you may hear some sounds like music and dogs close to bedtime but never after 10pm. I would stay again. ”

”Great restaurant, super friendly staff, nice boat tours”

”Buffet was not that great ”

”They are giving me a different room. ”

”It was ok”

”I had an absolutely spectacular stay at Atitlán Oasis Eco Hotel and Spa Kaalpul in San Antonio Palopó, Sololá, Guatemala. From the moment we arrived, the place felt like a sanctuary. The facilities are beautiful and thoughtfully designed, perfectly blending comfort with the natural beauty of Lake Atitlán. There is a deep sense of peace throughout the property—it’s the kind of place where you truly disconnect from the world and reconnect with what matters. What made our experience truly...

”Gracias ”

”Somethings were amazing, the staff, the clean rooms, the wonderful food, and beautiful grounds, and magical massages. Somethings were less than wonderful, but take the good with the bad. The hot water is more along the line of warmish water. My rooms door knob broke, but was fixed the next day. ”

”This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one...

”Amazing customer service, attention to detail Lucy, Pablo and staff went above and beyond to make sure we had a great and pleasant experience. ”