2/10
Obviously this is a family run business and we are more than happy to support that. But when your product is defective, and you are aware of it and your customer offers you a fare resolution, good business says you accept that. More importantly common decency requires that. We booked two nights. We stayed one despite the overwhelming odor of mold. We payed for that night. We asked you to refund the second night, having advised you of our need to leave at 7:30 that morning. We were told we have to speak to the manager that afternoon. We were also told that we have to deal with the third party. Those calls were either ignored or delayed to another time. While you are within your rights to say these are the rules your customers have the right to know that your product, your hotel, is not like you represent it. You should have refunded us the night that we did not stay there.
Jon
Yöpyi 2 yötä heinäkuussa 2025
