Romanttiset hotellit - Sanur Kauh, Denpasar

" I chose this hotel because it was advertised as a 5-star property and the pictures looked beautiful. In reality, the hotel was very old and smelled unpleasant 2 STAR.. The check-in experience was horrible. After a long journey, I had to wait 15 minutes in line standing at a supposedly 5-star hotel just to check in. When I finally got to my room, it smelled of mold and urine.!!? I asked to change the room, and they offered to spray some air freshener instead!? Unbelievable. After arguing, I insisted on not staying in that room, and they eventually gave me another room that didn’t smell. The hotel claims to be environmentally friendly, yet they use plastic bottles and straws along with many other odd things. When I wanted to go to the pool, I was shocked by the number of kids screaming and playing in the pool area like it was a children’s play zone. A 5-star hotel should have a separate area for kids away from adults. Overall, it was a terrible experience, and I didn’t receive any refund or compensation, despite having the worst experience a customer can have at a 5-star hotel even i complained to the manager. The service was so strange; the staff barely spoke English, and they seemed like they were in the wrong place—definitely not professional. The service was incredibly poor; for example, when I went to the bar with my friend, the staff seemed surprised that we wanted service,I meant that if someone works in the service industry, they should know how to behave."

"Staff really service minded and polite, great pool area, shuttle to the beach, excellent buffet breakfast. We had halfboard, the service at the restaurant was a bit slow (low season, perhaps better manned during peak season). "

"Todella hyvä hotelli. Ystävällinen henkilökunta, hieno allas-alue, ravintoloita ja riittävä aamiainen. Mukavaa oli myös joka iltainen livebändi ja joskus muita esityksiä hotellin omassa baarissa. Hotelli hyvällä paikalla. Huoneen ikkunasta ei näkynyt kun seinä jos jostain haluaa valittaa.."

"We enjoyed super quick check-in, upgrade to Conrad Suite building and very attentive service. I especially appreciated service at Corand Suites pool, where the pool staff very promptly offered cold water and refreshment towels. We purchased half board which was great value for the money; the expectation was a buffet dinner but instead we were able to visit any of the resort restaurants and have a three course meal. Only inconvenience was hotel payments as I didn’t purchase resort credits but had to pay for all meals etc with my credit card. These payments tended to fail and typically I had to try several credit cards before payment was approved. Overall a great, relaxing stay and excellent service at this reasonably priced luxury resort."

"the reception staff were rude and passive-aggressive at times. I didn't have a good feeling about them. The cleaners and guards very friendly and also the breakfast staff was great."

"Ihana, rauhallinen ja yksityinen luksushotelli omalla rannalla. Tykkäsimme muusikoista aulassa ja ravintoloissa!"

"Hotellilla kaikki toimi moitteetta. Palvelu ensiluokkaista ja erittäin ystävällistä henkilökuntaa. Aktiviteettia olisi riittänyt koko päivän aamusta iltaan hotellin järjestämänä. Aktiviteetit eivät kuitenkaan olleet häiriöksi vaikka itse olisi vain ottanut aurinkoa vieressä. Ruoka oli erittäin hyvää. Ei melua. Hyvä paikka! "