I want to say this is an amazing hotel but Iâm not going to. Our trip was great and there was nothing bad about the hotel, but there are a couple of areas to highlight for travellers that we were caught out on.
The hotel has received a revamp to the exterior; the interior needs an update and modernisation. Iâm informed the new group in ownership plan to do so. The rooms and bathrooms are in need of a spruce and the mattresses could be a bit more forgiving. The overall cleanliness was great and the hotel staff worked endlessly, like painting the Golden Gate Bridge, to keep the rooms tidy, but wear and tear makes their efforts seem in vein.
The design is spectacular from the inside but this leads to overwhelming acoustics. Some wall angularity decor would help dissipate the noise. The noise of water flow from above can be an early morning reveille, along with the stomping of feet.
The Spa, gym and pool are a separate building to the hotel. As a hotel guest you do not have free access to any of these facilities and there is a limitation to their use, especially with children. There is also a charge to use towels, despite paying for use of the spa/gym/pool.
There is a ski/boot locker room in the basement, which is a fantastic facility, but you will be met with a resounding cigarette odour as you enter-exit the basement.
Genuinely, a lovely hotel with welcoming staff, but just needs some investiture and the provision of inclusive facilities as advertised.
